--- title: Cisco 7965G Telephone Quick Reference Guide description: "Quick reference for Cisco 7945G & 7965G phones highlighting key features: HD audio, customizable design, and robust connectivity for enhanced communication." url: "https://westquayoffices.com/knowledge-base-article/cisco-telephone-quick-reference-guide/" updated: "2025-02-03" category: Private Offices tags: - call features - cisco - cisco 7965 - cisco ip phone - Cisco IP telephones - desk phone - IP phones - manual - network communication - phone - phone settings - telecommunications - telephone - telephone codes - telephone services - telephony - troubleshooting - user guide - voicemail - voip - voip phone - voip system --- # Cisco 7965G Telephone Quick Reference Guide ## Quick Links - This page is a quick reference guide to the Cisco IP telephone models 7945G and 7965G that are placed in private offices in West Quay Offices. - You can download the [quick reference guide here](https://cdn.westquayoffices.com/images/CISCO7945G_QuickRefGuide.pdf). ### Place a Call Lift handset and dial four-digit extension ***or*** Dial the four-digit extension and then lift the handset. To place a call to an outside number: Lift the handset and dial **9**, and then **1** and then the number with the area code. --- ### Answer a Call Lift the handset. ***or*** Press the **speaker** button. ***or*** If you're using a headset, press the **Headset** button. --- ### End a Call Hang up. ***or*** If you are using a headset, press the **Headset** or **EndCall** button. --- ### Redial a Number Lift the headset and press the **Redial** button. ***or*** If you're using speakerphone, press the **Redial** button. --- ### Hold a Call Press the **Hold** button. To retrieve a held call, press **Resume**. ***or*** To retrieve multiple calls, use the **Navigation** button to select the call, then press **Resume**. ***or*** To retrieve a call on multiple lines, press the line button of the line you want to pick up. --- ### Transfer a Call #### Blind Transfer 1. Press **Trnsfr**. 2. Then dial the four-digit extension you want to transfer to. #### Consultative Transfer 1. Press **Trnsfr**. 2. Dial the four-digit extension you want to transfer to. 3. Wait for an answer and announce the caller. 4. Press **Trnsfr** to transfer the call or press **EndCall** to hang up. Press **Resume** to reconnect to the first caller. --- ### Place a Conference Call 1. During a call, press **more** and then **Confrn** to open a new line and put the first party on hold. 2. Place a call to another number. 3. When the call connects, press Confrn again to add a new party to the existing call with the first party. To establish a conference call between two callers to a Cisco phone, one active and the other on hold, press **Confrn**. To establish a conference call between two callers already on a Cisco phone, using separate line buttons, one active and the other on hold, use the following method: 1. Press **Confrn**. 2. Press the** Line** button of the call you want to add to the three-party conference. To end a conference call, hang up. --- ### Ad Hoc Conference Call #### Start a Conference Call 1. From a connected call, press **Confrn**. (You may need to press the more soft key to see **Confrn**.) 2. Enter the participant's phone number or four-digit extension. 3. Wait for the call to connect. 4. Press **Confrn** again to add the participant to your call. 5. Repeat to add additional participants. #### Remove Participants 1. Highlight the participant's name. 2. Press **Remove**. You can remove participants only if you initiated the conference. 3. Hang up or press EndCall to end your participation in a conference. --- ### Call Forwarding #### All 1. Press **CFwdAll**. 2. Dial the four-digit extension or number you want to forward to. 3. Press the **Accept** soft key. #### Voice Mail 1. Press **CFwdAll**. 2. Dial the voicemail number. 3. Press **EndCall**. #### Speed Dial 1. Press **CFwdAll**. 2. Press the Speed Dial button. 3. Press **EndCall**. --- ### Speed Dial #### Program Speed Dial 1. Get a dial tone. 2. Press** #**. 3. Press **Speed-dial** to start. 4. Enter a four-digit extension or number to speed dial. 5. Press **Speed-dial** to finish. 6. Hang up. #### Call From Speed-Dial 1. Get a dial tone. 2. Press **Directories**. 3. Navigate to speed dial. 4. Press **select** for the desired number. --- ### Call From Local Directories 1. Press **Directories**. 2. Scroll to the directory or press **4** for Local Directories. 3. Enter a name for the search. 4. Press **Search**. 5. Scroll to the number and press **Dial**. --- ### Call History #### View Call History 1. Press **Directories**. 2. Scroll to the history list. 3. Press **1** for Missed Calls. 4. Press **2** for received Calls. 5. Press **3** for placed Calls. #### Call from Call History 1. Press **Directories**. 2. Navigate to the number. 3. Press **Select**. 4. Press **Dial**. #### Clear Call History - Press **Clear**. Clears all history. --- ### List of Soft Keys | Soft Key | Description | | --- | --- | | **<< or >>** | Accepts the current edits. For instance, adding an entry to your personal directory. | | **Accept** | Consult your administrator on the use of this soft key. | | **Acct** | Adds an entry to the personal directory. | | **Add** | Redirects the call without allowing you to speak to the transfer recipient (known as a blind transfer). | | **Alpha** | Notifies callers that the called line is free. | | **Answer** | Answers an incoming call. | | **BlndXfr** |  Redirects the call without allowing you to speak to the transfer recipient (known as a blind transfer). | | **Callback** | Forwards all calls. | | **Cancel** |  Cancels the last selection. | | **CFwdALL** |  Forwards all calls. | | **Clear** |  Clears directory history. | | **Confrn** |  Connects callers to a conference call. | | **DelAll** |  Deletes all entries in the personal directory. | | **Delete** | Dials the displayed number. | | **Dial** | Provides access to phone directories. | | Enables and disables the Do Not Disturb feature. | Selects a number and activates the cursor for editing. | | **DND** |  Enables and disables the Do Not Disturb feature. | | **Down** | Selects a number and activates the cursor for editing. | | **Edit** | Ends the current call. | | **EditDial** |  Selects a number and activates the cursor for editing. | | **EndCall** |  Ends the current call. | | **Exit** | Places an active call on hold. Resumes a held call. | | **Flash** |  Provides hookflash functionality for three-way calling and call waiting services provided by the PSTN or Centrex service. | | **GPickUp** |  Selectively picks up calls to a phone number that is a member of a pickup group. | | Enables the user to switch from the handset to the speaker to listen to a call hands-free. |  Places an active call on hold. Resumes a held call. | | **Login** |  Provides PIN-controlled access to restricted phone features. Contact your system administrator for additional instructions. | | **Message** |  Dials the local voicemail system. | | **Monitor** | Toggles muting on and off. | | **Monoff** |  Enables the user to switch from the speaker to the handset and continue talking on the call. | | **more** |  Scrolls through additional soft key options (for example, use the more soft key to locate the Number soft key). | | **Mute** |  Toggles muting on and off. | | **NewCall** | Confirms the selection. | | **Number** |  Toggles character input mode from alphanumeric to numeric. | | **Ok** |  Confirms the selection. | | **Park** | Selectively picks up calls to another extension. | | **PickUp** |  Selectively picks up calls to another extension. | | **Play** |  Plays the ring sound sample. | | **Redial** | Reorder the entries in the Personal Directory. | | **Reorder** |  Reorder the entries in the Personal Directory. | | **Restore** |  Consult your system administrator on the use of this soft key. | | **Resume** | Returns to an active call. | | **Save** | Saves the last change. | | **Search** | Initiates a search in the local directory. | | **Select** | Selects the highlighted option. | | **Settings** | Provides access to phone settings such as display contrast, ring volume, and ring type. | | **Trnsfer** | Transfers the selected calls to an alternate number. | | **Up** | Increases the LCD screen contrast. | | **URL** | Enter alphanumeric characters for call forwarding. |