---
title: How do mail delivery and pickup work?
description: "Stay effortlessly connected with your incoming mails and packages! As soon as a mail or package arrives for you, we spring into action: assigning a unique barcode, capturing a clear photo, and seamlessly integrating it into our system. You'll receive an instant notification so you can stay informed!"
url: "https://westquayoffices.com/knowledge-base-article/mail-collection-and-delivery/"
updated: "2025-11-09"
category: Office Amenities
tags:
  - access
  - app
  - best practices
  - business
  - calendar
  - change
  - collecting mail
  - deliveries
  - delivery
  - documents
  - focus
  - goals
  - google
  - mail
  - mail collection
  - mail delivery
  - mail notification
  - manage
  - management
  - member
  - members
  - notes
  - package collection
  - packages
  - phone
  - plan
  - plans
  - private
  - products
  - purchase
  - register
  - rules
  - security
  - services
  - storage
  - tasks
  - track
  - users
---

# How do mail delivery and pickup work?

Stay effortlessly connected with your incoming mail and packages! As soon as a mail or package arrives for you, we spring into action: assigning a unique barcode, capturing a clear photo, and seamlessly integrating it into our system. You'll receive an instant notification so you can stay informed!

## Delivery notifications

When mail or a delivery arrives for your company or personal name:

1. We accept your delivery or mail on your behalf
2. We assign a barcode and stick it on your mail or delivery
3. We take a photo and upload photo to our system
4. You will get an email notification displaying the photo of your delivery and barcode number assigned (below screenshot)
5. If you have our [Passport mobile application](https://westquayoffices.com/mobile-coworking-application/) installed on your cell phone, you will also get a text notification on your mobile phone through our application
6. If you do not collect your delivery, we will send reminders in 15, 30, 60, and 90 days.

![Mail Notification Email](https://cdn.westquayoffices.com/images/mail-notification-email-400x902.jpg)

## Member's portal widgets

You can see how many deliveries you have on our [member's portal](https://members.westquayoffices.com) when you log in:

![Mail Delivery Icon](https://cdn.westquayoffices.com/images/mail-delivery-icon-768x412.jpg)

When you launch our [Passport application](https://westquayoffices.com/mobile-coworking-application/) on your mobile phone, the delivery widget will appear if you have a delivery.

![Mail Delivery Icon Mobile](https://cdn.westquayoffices.com/images/mail-delivery-icon-mobile-400x980.jpg)

If you click on this notification widget, you can also see details about your delivery.

## Collecting your delivery

Please visit the reception area and present the email you received on your mobile phone, then we will scan the barcode on your email notification, track your delivery, and get an electronic signature from the person collecting your delivery.

If you are out of town and want us to mail your delivery to you instead, please contact us.

## Delivery history

You can view the history of your deliveries anytime on our [member's portal](https://members.westquayoffices.com) or [Passport mobile application](https://westquayoffices.com/mobile-coworking-application/):

On the left side menu, click on **Settings** and then **[Deliveries](https://members.westquayoffices.com/profile/deliveries)**:

![Mail Delivery History](https://cdn.westquayoffices.com/images/mail-delivery-history-768x421.jpg)

You can view your delivery history on the [Passport mobile application](https://westquayoffices.com/mobile-coworking-application/) as well. To do that:

1. Launch our [Passport mobile application](https://westquayoffices.com/mobile-coworking-application/).
2. At the bottom left, tap on "**...**"
3. Tap on "**My Activity**"
4. Tap on "**My Deliveries**"

![Mail Delivery History Mobile View](https://cdn.westquayoffices.com/images/mail-delivery-history-mobile-400x1025.jpg)