
Frequently Asked Questions?
We would like to take a moment to answer some of the most common questions.
If you can think of any others feel free to contact us and ask?
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What’s the difference between Hot and Dedicated Desk?
With a Hot Desk, you can work at any of the tables or booths in our common space and it is first come first served while you will always find your spot anyway. A Dedicated Desk membership is a specific desk that is yours, and you can set it up with your own monitor, computer if desired. Dedicated Desks are in one of our Private Offices shared by other members.
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Do I have to sign a rental lease?
We do not have traditional leases for our spaces, we have a membership agreement for use of the space.
Office space is a small piece of equation as we provide many additional services.
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Is a deposit required?
We do require a refundable deposit for monthly and longer Private Office and Dedicated Desk plans.
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Is there parking and included?
There is free underground customer parking in our building. We advise to leave those spots for your clients and visitors.
We do offer monthly reserved parking on gated, secure section of underground parking for any monthly Coworking Membership (VIP Plan), Dedicated Desk and Private Office plans.
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What if I want to sign up, but won’t be able to use my membership for a few months?
We don’t charge for a membership until you are ready to use it, generally when you are ready to join, come in or visit our member portal or use mobile application to get it going.
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Can I put my membership on hold?
If you are subscribed to one of our Coworking Membership plans you can put your membership on hold. If you have a Private Office or Dedicated Desk you cannot as we are not able to hold a dedicated desk or office.
Alternatively, you can switch to a Virtual Office plan during to continue receiving your emails and keep your setup like Website, Phone Numbers, etc…
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Do I need to have rental insurance?
Rental insurance is not a requirement but we do recommend it for members of Private Offices or Dedicated Desks.
Especially if you keep valuable hardware in your offices or desks.
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Is there a waiting list for Private Offices or Dedicated Desks?
We do have 25 Private Offices and in general you can always find a few available. We display what is available on our Booking page or Floor Plan. If the office you want is occupied, please call us to register yourself on waiting list.
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What are the public office hours at West Quay Offices?
Coworking office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.
Some Coworking plans and Private Office Plans offer 24/7 Access.
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Can I only work out of the space during “public office hours”?
Most of our memberships are 24/7 access except Hybrid and Community Coworking plans.
During non public office hours, admin services will be limited and you will require key cards to unlock office doors and main building where you can get from reception.
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How can I book a meeting room?
There are many easy ways to book a meeting room:
- Using our mobile application on your phone.
- Using tablets in front of meeting rooms
- You will need to enter your user/pass
- OR easiest way tab your phone on tablet (you still need mobile application on your phone to do this)
- Through our online member portal at https://members.westquayoffices.com
- Contact us.
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Can I bring outside clients in for meetings? Do I need to book a meeting room for this?
You can absolutely bring clients in for a meeting, we do ask that you book a meeting room if you plan on meeting longer than 30 minutes.
You need to register your visitor on our portal or mobile application so we can notify you when they arrive and also know that he/she is your guest. This is a simple or impressive process for your visitors too.
Or they can do when they arrive on tablet kiosk in reception.
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Can I make online meetings (Zoom, Teams, etc…) on public areas?
Sometimes these meetings can be hot and distract others around you if you are in common areas.
So we ask you do do these meetings in your Private Office if you have one OR if you don’t want to do it in there and if you are a Coworking Member, please book our “Small Meeting Room” for this. Small meeting room is very cheap compared to large one and you have many meeting dollars in your account that will expire each month. This way, we can keep everyone happy.
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Can I make online meetings (Zoom, Teams, etc…) in Single Private Rooms?
Please, do NOT!
These rooms designed for single persons to work and focus on what hey are doing. These pods are not sound proof. Any loud noise you will make in there will echo in half of our office. While this will remove your privacy, it will also interrupt all around that area and other single private booths.
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Do you have printing services?
Yes, we do have professional office printer on site. We offer credit for printing to some Coworking plans, Private Offices and Dedicated Desks.
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Do you offer scanning or fax services?
Yes, we offer scanning to anyone in our offices. We have a very smart auto document fee scanner that you can organize, email, copy to USB or Fax to Canada/US phones.
This service is free to all members.
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Do you offer mail service? Does it cost extra?
This service is already included in most Coworking plans and Private Offices for one company.
If you want to receive mails for additional companies or just want this service check our Virtual Office plans.
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Can I bring my kids to work with me?
At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when responsible parent is present at all times with them.
Our offices have many high tech stuff and not built thinking safety of children in young age.
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Can I bring a friend in to work with me?
If you would like to bring a guest with you to work in our space you will have to pay for a day pass for them on your member account.
This does not refer to your visitors or customers that may visit you during day.
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Are there any types of businesses that aren’t a good fit for coworking?
The businesses that aren’t a good fit for West Quay Offices would be retail, massage, chiropractic, dentist etc. The type of businesses that have frequent heavy traffic in and out of the space.
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Do you offer free coffee?
Yes, we do with our fresh coffee maker!
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What are the payment methods?
You can pay conveniently by bank transfer, debit or credit card.