Frequently Asked Questions?
We would like to take a moment to answer some of the most common questions.
If you can think of any others feel free to contact us and ask?
Are there any additional expenses that aren’t included in the fees?
There are no hidden fees or additional expenses unless otherwise agreed upon. Such as printing, mailing services or additional meeting room hours above your membership allotment.
Basically all services you need to startup will be included in the plan you choose.
But we have many additional high tech and special services where you may like to add in the beginning or during time. You can view all of these on the plan you book or products page.
Do you have meeting rooms available for meetings?
Yes, we do. You can book them additionally or choose a bundle that includes some hours each month. Check our meeting rooms in here.
Do I have to sign a rental lease?
We do not have traditional leases for our spaces, we have a membership agreement for use of the space.
Office space is a small piece of equation as we provide many additional services.
Is a deposit required?
We do require a refundable deposit for monthly and longer Private Office and Dedicated Desk plans.
Is there parking and included?
There is free underground customer parking in our building. We advise to leave those spots for your clients and visitors.
We do offer monthly reserved parking on gated, secure section of underground parking for any monthly Coworking Membership (VIP Plan), Dedicated Desk and Private Office plans.
What if I want to sign up, but won’t be able to use my membership for a few months?
We don’t charge for a membership until you are ready to use it, generally when you are ready to join, come in or visit our member portal or use mobile application to get it going.
Can I put my membership on hold?
If you are subscribed to one of our Coworking Membership plans you can put your membership on hold. If you have a Private Office or Dedicated Desk you cannot as we are not able to hold a dedicated desk or office.
Alternatively, you can switch to a Virtual Office plan during to continue receiving your emails and keep your setup like Website, Phone Numbers, etc…
Can I share an office with another business owner?
Yes, you can share an office but we don’t split office cost. One person has to be the paying member and is responsible for the term agreement for the office, regardless if the person you are sharing with leaves.
You can also use one business address per office and mail forwarding. So we advise if other business requires to get a Virtual Office plan as well.
You can get many phone lines as you require.
Do I need to have rental insurance?
Rental insurance is not a requirement but we do recommend it for members of Private Offices or Dedicated Desks.
Especially if you keep valuable hardware in your offices or desks.
Is there a waiting list for Private Offices or Dedicated Desks?
We do have 25 Private Offices and in general you can always find a few available. We display what is available on our Booking page or Floor Plan. If the office you want is occupied, please call us to register yourself on waiting list.
Why aren’t all the Private Offices in West Quay Offices are not same price?
Our office pricing is based on the square footage of the office, as well as the features of the office (ie. water view or interior view).
What are the public office hours at West Quay Offices?
Coworking office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.
Some Coworking plans and Private Office Plans offer 24/7 Access.
Can I only work out of the space during “public office hours”?
Most of our memberships are 24/7 access except Hybrid and Community Coworking plans.
During non public office hours, admin services will be limited and you will require key cards to unlock office doors and main building where you can get from reception.
How can I book a meeting room?
There are many easy ways to book a meeting room:
- Using our mobile application on your phone.
- Using tablets in front of meeting rooms
- You will need to enter your user/pass
- OR easiest way tab your phone on tablet (you still need mobile application on your phone to do this)
- Through our online member portal at https://members.westquayoffices.com
- Contact us.
Can I have visitors or clients to my Private Office?
You can absolutely have.
You need to register your visitor on our portal or mobile application so we can notify you when they arrive and also know that he/she is your guest. This is a simple or impressive process for your visitors too.
Or they can do when they arrive on tablet kiosk in reception.
Can I make online meetings (Zoom, Teams, etc…) on public areas?
Sometimes these meetings can be hot and distract others around you if you are in common areas.
So we ask you do do these meetings in your Private Office if you have one OR if you don’t want to do it in there and if you are a Coworking Member, please book our “Small Meeting Room” for this. Small meeting room is very cheap compared to large one and you have many meeting dollars in your account that will expire each month. This way, we can keep everyone happy.
Can I make online meetings (Zoom, Teams, etc…) in Single Private Rooms?
Please, do NOT!
These rooms designed for single persons to work and focus on what hey are doing. These pods are not sound proof. Any loud noise you will make in there will echo in half of our office. While this will remove your privacy, it will also interrupt all around that area and other single private booths.
Do you have printing services?
Yes, we do have professional office printer on site. We offer credit for printing to some Coworking plans, Private Offices and Dedicated Desks.
Do you offer scanning or fax services?
Yes, we offer scanning to anyone in our offices. We have a very smart auto document fee scanner that you can organize, email, copy to USB or Fax to Canada/US phones.
This service is free to all members.
Do you offer mail service? Does it cost extra?
This service is already included in most Coworking plans and Private Offices for one company.
If you want to receive mails for additional companies or just want this service check our Virtual Office plans.
Can I bring my kids to work with me?
At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when responsible parent is present at all times with them.
Our offices have many high tech stuff and not built thinking safety of children in young age.
What if my business outgrows my West Quay Offices space?
We always try to accommodate our members growth within our spaces, however if your team grows large enough that you can no longer fit in our space please discuss with management as we may be able to build a custom space for you.
Are there any types of businesses that aren’t a good fit for coworking?
The businesses that aren’t a good fit for West Quay Offices would be retail, massage, chiropractic, dentist etc. The type of businesses that have frequent heavy traffic in and out of the space.
Do you provide computers?
No you must bring your own computer. We offer desks, shared tables or a range of private offices able to accommodate 1-6 people. Everyone gets to use the kitchen, shared lounge spaces. Wifi, coffee, tea and water are included and we have lockers where you can keep your stuff if you’re a member. Meeting rooms are available to book and meeting room credits are included in some packages.
Do you offer free coffee?
Yes, we do with our fresh coffee maker!
What are the payment methods?
You can pay conveniently by bank transfer, debit or credit card.
Is there a minimum commitment?
There is no commitment BUT for private offices we advise 12-month commitment as this will effect pricing in your favor. We display 12-month term monthly pricing on booking page while we also advertise Month-to-Month pricing on description.
Can I have my parcels delivered to me?
Yes, if you have booked accommodation with us. The parcels must be within the scope of normal parcel post.
Can I get a landline number?
Yes, there are different models for different needs. From your own line to your own toll-free number, a lot is possible. We will be happy to advise you individually.
You can also check our VoIP services by visiting this link.