Coworking is a global movement that provides collaborative and innovative office space solutions for people to grow their businesses. It is generally defined as flexible, membership-based workspaces where diverse groups of freelancers, remote workers, and other independent professionals work together in a shared, communal setting. Read more about our Coworking membership.
Depending on plan you choose some are:
Learn more about membership plans in here.
There are no hidden fees or additional expenses unless otherwise agreed upon. Such as printing, mailing services or additional meeting room hours above your membership allotment.
Basically all services you need to startup will be included in the plan you choose.
But we have many additional high tech and special services where you may like to add in the beginning or during time. You can view all of these on the plan you book or products page.
Indeed all hot desks (and some call flex desk) are included in the Coworking Membership plans we offer. You just come and sit wherever you want.
Meanwhile if you want your own desk we have dedicated desk options or your very own Private Office options.
Yes, we do. You can book them additionally or choose a bundle that includes some hours each month. Check our meeting rooms in here.
With a Hot Desk, you can work at any of the tables or booths in our common space and it is first come first served while you will always find your spot anyway. A Dedicated Desk membership is a specific desk that is yours, and you can set it up with your own monitor, computer if desired. Dedicated Desks are in one of our Private Offices shared by other members.
There is no commitment on Coworking Membership and Virtual Office plans.
There is free underground customer parking in our building. We advise to leave those spots for your clients and visitors.
We do offer monthly reserved parking on gated, secure section of underground parking for any monthly Coworking Membership (VIP Plan), Dedicated Desk and Private Office plans.
We don’t charge for a membership until you are ready to use it, generally when you are ready to join, come in or visit our member portal or use mobile application to get it going.
If you are subscribed to one of our Coworking Membership plans you can put your membership on hold. If you have a Private Office or Dedicated Desk you cannot as we are not able to hold a dedicated desk or office.
Alternatively, you can switch to a Virtual Office plan during to continue receiving your emails and keep your setup like Website, Phone Numbers, etc…
Coworking office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.
Some Coworking plans and Private Office Plans offer 24/7 Access.
Most of our memberships are 24/7 access except Hybrid and Community Coworking plans.
During non public office hours, admin services will be limited and you will require key cards to unlock office doors and main building where you can get from reception.
There are many easy ways to book a meeting room:
You can absolutely bring clients in for a meeting, we do ask that you book a meeting room if you plan on meeting longer than 30 minutes.
You need to register your visitor on our portal or mobile application so we can notify you when they arrive and also know that he/she is your guest. This is a simple or impressive process for your visitors too.
Or they can do when they arrive on tablet kiosk in reception.
Sometimes these meetings can be hot and distract others around you if you are in common areas.
So we ask you do do these meetings in your Private Office if you have one OR if you don’t want to do it in there and if you are a Coworking Member, please book our “Small Meeting Room” for this. Small meeting room is very cheap compared to large one and you have many meeting dollars in your account that will expire each month. This way, we can keep everyone happy.
Please, do NOT!
These rooms designed for single persons to work and focus on what hey are doing. These pods are not sound proof. Any loud noise you will make in there will echo in half of our office. While this will remove your privacy, it will also interrupt all around that area and other single private booths.
Yes, we do have professional office printer on site. We offer credit for printing to some Coworking plans, Private Offices and Dedicated Desks.
Yes, we offer scanning to anyone in our offices. We have a very smart auto document fee scanner that you can organize, email, copy to USB or Fax to Canada/US phones.
This service is free to all members.
This service is already included in most Coworking plans and Private Offices for one company.
If you want to receive mails for additional companies or just want this service check our Virtual Office plans.
At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when responsible parent is present at all times with them.
Our offices have many high tech stuff and not built thinking safety of children in young age.
If you would like to bring a guest with you to work in our space you will have to pay for a day pass for them on your member account.
This does not refer to your visitors or customers that may visit you during day.
The businesses that aren’t a good fit for West Quay Offices would be retail, massage, chiropractic, dentist etc. The type of businesses that have frequent heavy traffic in and out of the space.
No you must bring your own computer. We offer desks, shared tables or a range of private offices able to accommodate 1-6 people. Everyone gets to use the kitchen, shared lounge spaces. Wifi, coffee, tea and water are included and we have lockers where you can keep your stuff if you’re a member. Meeting rooms are available to book and meeting room credits are included in some packages.
Yes, we do with our fresh coffee maker!
You can pay conveniently by bank transfer, debit or credit card.
Our locations have retreat areas for concentrated work without distractions.
The other coworkers and our friendly employees and the Community Manager know their way around and will be happy to help you.
We like to think so. But the truth is each business has their own circumstances where coworking may be a worthwhile investment or not. If you work remotely or are looking for an alternative workspace you may be questioning how your environment affects your productivity. For some, the flexibility to work in sweat pants or do laundry between calls is great, however it has its drawbacks. It may be mundane, and bouncing ideas off your dog might not work. For others in a small to medium-sized team it may be impractical to rent an entire office and fit it out yourself. Luckily we take flexible working at face value and can accommodate customization depending on your preferences — usually. If you’re ready to consider different options for your workspace, a strong possibility could be in West Quay Offices.
Think of it like a gym membership. Some people come in once a month while others may come in 7 days a week. No matter what your preference, we have different options to suit your needs. On any given day there will be a seat for you with all the amenities to get the most out of your working day; like super fast wifi, printing, unlimited coffee and front of house services for your guests (to name a few).
Many. The overhead costs of a fully equipped office are taken care of, superior fit out with premium desks and chairs for use, flexibility to scale your business up or down, robust health and safety policy and an established company culture.
We believe in flexible working, and that means being flexible ourselves. To support businesses and our vision we do not lock members into any long term leases or contracts. Most memberships are on a month to month basis with a 30 day notice period respectively. Please get in touch to find out more.
There are no hidden fees or additional expenses unless otherwise agreed upon. Such as printing, mailing services or additional meeting room hours above your membership allotment.
Basically all services you need to startup will be included in the plan you choose.
But we have many additional high tech and special services where you may like to add in the beginning or during time. You can view all of these on the plan you book or products page.
Yes, we do. You can book them additionally or choose a bundle that includes some hours each month. Check our meeting rooms in here.
We do not have traditional leases for our spaces, we have a membership agreement for use of the space.
Office space is a small piece of equation as we provide many additional services.
We do require a refundable deposit for monthly and longer Private Office and Dedicated Desk plans.
There is free underground customer parking in our building. We advise to leave those spots for your clients and visitors.
We do offer monthly reserved parking on gated, secure section of underground parking for any monthly Coworking Membership (VIP Plan), Dedicated Desk and Private Office plans.
We don’t charge for a membership until you are ready to use it, generally when you are ready to join, come in or visit our member portal or use mobile application to get it going.
If you are subscribed to one of our Coworking Membership plans you can put your membership on hold. If you have a Private Office or Dedicated Desk you cannot as we are not able to hold a dedicated desk or office.
Alternatively, you can switch to a Virtual Office plan during to continue receiving your emails and keep your setup like Website, Phone Numbers, etc…
Yes, you can share an office but we don’t split office cost. One person has to be the paying member and is responsible for the term agreement for the office, regardless if the person you are sharing with leaves.
You can also use one business address per office and mail forwarding. So we advise if other business requires to get a Virtual Office plan as well.
You can get many phone lines as you require.
Rental insurance is not a requirement but we do recommend it for members of Private Offices or Dedicated Desks.
Especially if you keep valuable hardware in your offices or desks.
We do have 25 Private Offices and in general you can always find a few available. We display what is available on our Booking page or Floor Plan. If the office you want is occupied, please call us to register yourself on waiting list.
Our office pricing is based on the square footage of the office, as well as the features of the office (ie. water view or interior view).
Coworking office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.
Some Coworking plans and Private Office Plans offer 24/7 Access.
Most of our memberships are 24/7 access except Hybrid and Community Coworking plans.
During non public office hours, admin services will be limited and you will require key cards to unlock office doors and main building where you can get from reception.
There are many easy ways to book a meeting room:
You can absolutely have.
You need to register your visitor on our portal or mobile application so we can notify you when they arrive and also know that he/she is your guest. This is a simple or impressive process for your visitors too.
Or they can do when they arrive on tablet kiosk in reception.
Sometimes these meetings can be hot and distract others around you if you are in common areas.
So we ask you do do these meetings in your Private Office if you have one OR if you don’t want to do it in there and if you are a Coworking Member, please book our “Small Meeting Room” for this. Small meeting room is very cheap compared to large one and you have many meeting dollars in your account that will expire each month. This way, we can keep everyone happy.
Please, do NOT!
These rooms designed for single persons to work and focus on what hey are doing. These pods are not sound proof. Any loud noise you will make in there will echo in half of our office. While this will remove your privacy, it will also interrupt all around that area and other single private booths.
Yes, we do have professional office printer on site. We offer credit for printing to some Coworking plans, Private Offices and Dedicated Desks.
Yes, we offer scanning to anyone in our offices. We have a very smart auto document fee scanner that you can organize, email, copy to USB or Fax to Canada/US phones.
This service is free to all members.
This service is already included in most Coworking plans and Private Offices for one company.
If you want to receive mails for additional companies or just want this service check our Virtual Office plans.
At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when responsible parent is present at all times with them.
Our offices have many high tech stuff and not built thinking safety of children in young age.
We always try to accommodate our members growth within our spaces, however if your team grows large enough that you can no longer fit in our space please discuss with management as we may be able to build a custom space for you.
The businesses that aren’t a good fit for West Quay Offices would be retail, massage, chiropractic, dentist etc. The type of businesses that have frequent heavy traffic in and out of the space.
No you must bring your own computer. We offer desks, shared tables or a range of private offices able to accommodate 1-6 people. Everyone gets to use the kitchen, shared lounge spaces. Wifi, coffee, tea and water are included and we have lockers where you can keep your stuff if you’re a member. Meeting rooms are available to book and meeting room credits are included in some packages.
Yes, we do with our fresh coffee maker!
You can pay conveniently by bank transfer, debit or credit card.
There is no commitment BUT for private offices we advise 12-month commitment as this will effect pricing in your favor. We display 12-month term monthly pricing on booking page while we also advertise Month-to-Month pricing on description.
Yes, if you have booked accommodation with us. The parcels must be within the scope of normal parcel post.
Yes, there are different models for different needs. From your own line to your own toll-free number, a lot is possible. We will be happy to advise you individually.
You can also check our VoIP services by visiting this link.
We don’t charge for a membership until you are ready to use it, generally when you are ready to join, come in or visit our member portal or use mobile application to get it going.
Coworking office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.
Some Coworking plans and Private Office Plans offer 24/7 Access.
Yes, we do. Please contact us or visit meeting spaces or events page.
There are many easy ways to book a meeting room:
You can absolutely bring clients in for a meeting, we do ask that you book a meeting room if you plan on meeting longer than 30 minutes.
You need to register your visitor on our portal or mobile application so we can notify you when they arrive and also know that he/she is your guest. This is a simple or impressive process for your visitors too.
Or they can do when they arrive on tablet kiosk in reception.
Please, do NOT!
These rooms designed for single persons to work and focus on what hey are doing. These pods are not sound proof. Any loud noise you will make in there will echo in half of our office. While this will remove your privacy, it will also interrupt all around that area and other single private booths.
Yes, we offer scanning to anyone in our offices. We have a very smart auto document fee scanner that you can organize, email, copy to USB or Fax to Canada/US phones.
This service is free to all members.
Yes, we do with our fresh coffee maker!
You can pay conveniently by bank transfer, debit or credit card.
No, you do not need one but you will get good good discounts if you have one.
Virtual offices offer a wide range of benefits as they can help a business win more clients by improving the company’s reputation, save time and money, and increase productivity. In addition, they offer support for scaling, as a business can easily shrink or expand according to the workflow.
For example, they make a business appear more legitimate because the services that they provide make clients and customers believe that the company operates from a specific location. Also, virtual offices save a company’s money because business owners do not have to pay high overhead costs, such as bond, rent, equipment, IT services, or high employee costs. They save a company’s time as well because managers and employees do not have to travel or commute to an office to work. Remote work increases productivity as it allows them to live a healthier work-life balance and enjoy a stress-free work environment.
And last but not least, they offer unlimited access to top talent, meaning that managers can recruit and hire the finest talents in the world to work remotely for their businesses.
Virtual offices provide benefits to just about any business professional. Whether you are a start-up business looking to minimize expenses, a government official looking for a presence with support services outside of Victoria, or a more established entity looking to expand your business in the Vancouver, BC market, a virtual office could be the ideal solution for you. Virtual offices are a cost-effective way of creating a business presence while deciding if a physical presence or full-time office support is necessary and can greatly increase speed to market for a new business. Virtual offices can be used for a variety of things including business mailing addresses, branch offices, or as a professional meeting place.
Yes. As a virtual office client of West Quay Offices, you can enjoy up to 40 hours of day office on our premium virtual office plans, meeting room, and meeting usage per month. A virtual office with West Quay Offices is the perfect solution for when you need access to a private office on occasion, but not daily. At any point, if you determine that you’d like a more permanent solution, you can upgrade from a virtual office package to a full-time office package and keep your virtual office telephone number and business address.
West Quay Offices’ day office and meeting rooms are fully furnished and equipped with high-speed Internet and complimentary US/Canada long distance calling. We can even provide clerical support services while you are using your office.
Virtual Offices at West Quay Offices do provide access to meeting rooms and conference rooms. In addition to your new professional business address, live telephone answering service, and reception services, you can enjoy anywhere from 16 to 40 hours per month in a day office, private meeting room, or our professional business lounge with your virtual office. And you can book your space anytime you want online or contact your My Annapolis Office staff to book it for you.
If you are unable to answer a phone call, the virtual office phone auto-attendant at West Quay Offices will direct your callers to your individual voicemail box. You can access your voicemail box 24 hours per day / 7 days per week to retrieve your messages or have your voicemail messages emailed to you, allowing you to respond to your inquiries in a timely manner. Let West Quay Offices keep you connected wherever you are with a virtual office phone package.
As a customer of West Quay Offices, you define how you would like your telephone calls managed by our virtual office receptionist. Our state-of-the-art telephone system presents the virtual office receptionist with a scripted greeting which allows the receptionist to answer your call using the name of your business and then seamlessly patch your calls through to your specified number — whether it’s your home phone, a cell phone for when you’re on the road, or a central office phone.
A virtual office solution from West Quay Offices can provide several of the benefits of full-time office space at a fraction of the cost. Our virtual offices not only provide you with a prestigious business address but virtual office receptionist services with telephone answering services in the name of your business.
Your personal virtual office number is equipped with seamless call patching so you’ll never miss a call and 24-hour remote access to voicemail with optional voicemail to email service. Keep your virtual office active and you’ll never need to worry about changing your business address or phone number in the event that you expand or relocate. Our service will follow you wherever you go.
A virtual office isn’t a full-time workspace for your business. With our virtual office packages, you register your business at West Quay Offices and your company benefits from having a prestigious address in a leading location. All our business addresses belong to real workplaces.
If you need a physical space to work, you can choose a virtual office package and work there whenever you want. With our Virtual Office Plus package, you can work from an office or coworking desk for some days days each month.
Alternatively, our office or coworking membership give you access to a private office or coworking desk as often as you need.
With our mail-forwarding service, you can choose to receive your mail daily, weekly, or monthly, rather than collecting your mail in person.
We or yourself can program auto-attendant welcome message however you like. The calls can be transferred to your personal or mobile phone. Or they can be directed to your voice mail.
A virtual office provides several of the amenities of a traditional office without the cost associated with a full-time office. Virtual office packages are flexible and can adjust to meet your specific needs at any given point in time. Our virtual office packages are designed to grow with you as your business grows.
Yes. We can also have mail forwarded overseas if needed for an additional charge.
No. We have clients who live all over the country and international who have virtual offices with us here in North Vancouver, BC, Canada.
We do offer phone services to all virtual clients, either for an additional charge or included in some packages.
We offer mail forwarding to all our virtual office clients. We receive your mail here at our office and forward it to the address of your choice. Postage is calculated per month and charged in addition to your monthly fee. Some clients in the area prefer to stop by our office and pick up their mail, which is always an option.
We also have mail scanning and sending to you electronically service.
Yes. When signing up for the program online, you will have the opportunity to choose local phone and fax numbers which will be associated with your company.
You can also transfer your old number if you want.
Yes, there are 2 ways you are able to keep your existing company phone number:
Yes, you may choose any of our location as your corporate mailing address but as each address needs to be unique for best social media benefits, we will provide you a unique number combined with our address.
We also provide a mail forwarding service, where we can forward your mail to a designated address for the benefit of your privacy.
A virtual office is a flexible and affordable office that a company can rent monthly as an alternative to a physical office. Virtual offices provide a company with a business address and many other significant benefits but without the company working physically from that office space.
For example, we offer a permanent landline, mail forwarding service, secure business mailbox, virtual receptionist, etc. The only difference is that the services included in a virtual office are based on modern technology and come in “virtual form”, meaning that a company that uses them will have the appearance of a professional business while operating remotely (not on the premises).
Therefore, businesses that use a virtual office allow managers and employees to work from anywhere in the world (a home office, a café, or any other place) while customers, clients, and suppliers believe that the company is located at a specific address (where are actually located the premises of the virtual office provider).
There are no hidden fees or additional expenses unless otherwise agreed upon. Such as printing, mailing services or additional meeting room hours above your membership allotment.
Basically all services you need to startup will be included in the plan you choose.
But we have many additional high tech and special services where you may like to add in the beginning or during time. You can view all of these on the plan you book or products page.
Indeed all hot desks (and some call flex desk) are included in the Coworking Membership plans we offer. You just come and sit wherever you want.
Meanwhile if you want your own desk we have dedicated desk options or your very own Private Office options.
Yes, we do. You can book them additionally or choose a bundle that includes some hours each month. Check our meeting rooms in here.
There is no commitment on Coworking Membership and Virtual Office plans.
We don’t charge for a membership until you are ready to use it, generally when you are ready to join, come in or visit our member portal or use mobile application to get it going.
There are many easy ways to book a meeting room:
You can pay conveniently by bank transfer, debit or credit card.
A virtual office provides office support services to small business owners and other business professionals without the overhead of employing administrative support staff and/or leasing office space. Virtual office packages can vary but typically offer administrative staff, telephone answering services, business support services, and the occasional use of a physical business address.
Telephone calls and mail received at your virtual office location can either be stored on-site in your dedicated voicemail or physical mailbox or forwarded to another business location or private residence. Meeting facilities are also available for use at North Vancouver Office for our virtual office clients.
Virtual office services through West Quay Offices provide the benefits of Class A office space without the need for you to physically be there.
Additionally, you will be provided 24-hour remote access to your voicemail with your dedicated virtual office phone number.
If you already have one or more phone numbers with another provider, West Quay Offices offers you the option of porting them all to our network. Most local and toll- free numbers from Canada and United States are portable, while international numbers have more limited availability.
Please contact us to find out if your number is portable. You should also check with your current phone provider to make sure they will allow you to port your number to a new carrier.
The billing of your toll-free number depends on the country in which your number is based (the United States or Canada).
For a US toll-free number, there is a monthly charge of $5 and a rate of $0.080 per minute for inbound calls.
For a Canadian toll-free number, there is a monthly charge of $5 and a rate of $0.10 per minute for inbound calls.
Yes. With the Ring Group feature, you can have incoming calls redirected to multiple destinations included in your Ring Group, where a member of the group is able to answer. When a call is placed with your virtual number routed to a Ring Group, all members of that group will ring at the same time until the call is answered by one of them.
The maximum number of members in a Ring Group is twelve.
Due to the nature of the VoIP technology, a VoIP phone is capable of working just like a regular phone and even more, which means that you can place a call anywhere around the world on any mobile device(e.g., laptop computer, cell phone or tablet) carrying your same number at a much lower rate than you would pay if calling from a regular landline.
Furthermore, you use the same dialing format as you would from a regular phone to make calls. One of the great advantages of VoIP technology is that it enables free calls in many different ways by making use of each provider’s internal network capabilities.
We offer a virtual fax feature. This feature can be used with special fax numbers, which can be acquired and configured through our Fax Portal for customers in the United States and Canada. It is also possible to transfer your current voice number or a number from another provider into our virtual fax service.
Note: This service can only be used to send faxes within the United States and Canada at this time. We cannot guarantee that international faxes will be properly received. Virtual fax numbers cannot receive regular voice calls or SMS messages—only faxes.
We do offer SMS service (currently in beta). SMS is available for a great number of DIDs and cities across the United States and Canada. It must be used through the SMS Portal.
SMS is not available through the SIP protocol at this time
Yes. VoIP offers a vast range of telephone numbers in many different area codes. Simply access the Customer Portal to see a list of available numbers.
This solution is often preferred by customers who wish to make calls to or receive calls from customers, friends or family members living in different cities without incurring long-distance charges or for businesses that wish to have a local presence in many cities.
We offer E911 service only for US and Canadian numbers including US and Canadian toll-free numbers. This feature can be activated directly in the Customer Portal by accessing the E911 page from the DID numbers menu.
No. At the moment, we do not support emergency 911 dialing outside of the United States and Canada. We recommend using a traditional landline or your mobile phone to make emergency calls when you travel abroad.
Forwarded calls are billed according to two different segments: inbound and outbound. When you forward your calls to a number, the inbound segment of the call is charged according to the billing plan you selected, and the outbound segment of the call is charged according to our per-minute rates for termination, depending on the destination of the call, for the same duration as the inbound segment.
If you already have one or more phone numbers with another provider, we offer you the option of porting them all to our network. Most local and toll- free numbers from the United States and Canada are portable, while international numbers have more limited availability.
Please contact us to find out if your number is portable. You should also check with your current phone provider to make sure they will allow you to port your number to a new carrier.
We do not charge cancellation fees of any kind. You are free to cancel your account or number at any time.
Call queues are specifically designed to manage incoming calls. By setting up a call queue, you can have many callers wait on the line until an agent is available to take their call. If you configure an auto-attendant for your telephone number, you can make it so that callers first hear a welcome message and interact with a voice menu before being sent to the call queue.
The Call Queue feature allow users to customize their call queues to play pre-recorded messages about their company, music or advertisements for callers while they are on hold.
Various ring strategies can be established to determine routing patterns for each call queue, such as Ring All (ring all available agents), Round Robin (distributes calls as evenly as possible), Least Recent (sends the call to the agent who least recently received a call), Fewest Calls (routes to the agent who has taken the fewest total calls in the session) and Random (leave it up to chance).
Toll-free numbers are special numbers that are designed to allow callers to reach certain numbers (often long-distance) without having to pay long-distance charges.
These numbers are mostly used by companies who wish to allow their customers to call them for free no matter where they are located.
There are several toll-free area codes, namely 800, 866, 888, 844 and 855. They all work the same way, but the choice of prefix depends on the businesses advertising strategy.
Traditionally, 800 numbers have been used for television and radio advertisements, but other prefixes like 888, 866 and 855 are gaining popularity.
Call Forwarding allows users to redirect incoming calls to another phone number or to a mobile device such as a cell phone, tablet or computer. Numbers can be forwarded to any number around the world.
With call forwarding, you can program your phone, Customer Portal or VoIP software to automatically forward calls to your preferred mobile device (cell phone, laptop, softphone, etc.) or to any number capable of accepting calls.
With this feature, you can set a number for our system to call back in order to receive a dial tone and place outgoing calls through our network. This is useful if you want to make a long-distance call from outside of your calling area or if you don’t have a VoIP device readily available.
When a DID is set up with the Callback feature, calls that are placed to this DID return a busy signal, and the system calls back the specified number and provides the user with a dial tone to place an outgoing call.
Caller ID Filtering allows you to filter incoming calls based on their origin (such as private, anonymous or unknown numbers or area codes).
For example, if you receive unwanted calls from a telemarketer or survey company, you can set up a filter for each of your DIDs to route those calls to voicemail, play a pre-recorded message or simply disconnect the call.
On the other end of the spectrum, you can give preferential treatment to your favorite customers and route their calls to provide them with a fully customized experience
Caller ID is a telephone feature that transmits a caller’s phone number to the call recipient’s phone. Where available, the caller ID number can be supplemented with the caller’s name (e.g., John Smith).
There are two types of caller ID: caller ID number (CID) and caller ID name (CNAM). The caller’s phone number and subscriber information may vary depending on the location and the information on record with the carrier.
CNAM stands for caller ID name, which is the information that will be displayed on the call recipient’s phone when you place an outgoing call. If you will be making calls to Canadian numbers, you can simply pass the caller ID name from your device or system, as most of them support this.
For calls to the United States, the caller ID name works differently.
In this case, it is controlled by a national CNAM database with records of numbers and names matching each number. We can update the CNAM database upon request.
Simply put, a Direct Inward Dial (DID) number is a virtual number that works just like a regular phone number, except for the fact that it is not attached to any POTS line (landline). Once your configuration is ready, you can be reached at your DID number from anywhere in the world, just like any other phone number.
IVR (Interactive Voice Response) is a telephone technology that works just like a virtual receptionist. With this technology, inbound callers interact with a voice menu using their telephone keypad or by speech recognition in order to be connected with the proper person, extension or department.
This allows customers to get the information they need without having to wait to speak with an agent.
PBX means Private Branch Exchange. Basically, it is a telephone exchange system that manages a company’s incoming and outgoing calls and manages internal communications between employees.
The advantage of a PBX is that you can equip your system with more phones than physical phone lines. It also provides a vast range of features such as call waiting, voicemail, three-way calling, call forwarding and other, more advanced features such as call queues and interactive voice menus.
As for IP PBX, it is a software-based PBX phone system solution that allows remote or mobile employees to connect to the company phone system or voicemail, no matter where they are, as long as there is an Internet connection.
If you have multiple private offices in West Quay Offices and you want to connect with other staff on different rooms. This is the service you may need.
The Phonebook feature allows you to configure up to 500 Phonebook entries with caller ID name (CNAM) overrides and up to 99 speed-dial codes for those entries.
For example, you can create a four-digit Phonebook entry to call your favorite customers or relatives. Additionally, you can use a caller ID name (CNAM) override to identify inbound calls from important customers, regardless of whether their number is registered to a proper CNAM central database.
Phonebook entries are also available with our Virtual Fax and SMS features. When sending from both features, the system will instantly show you the available entries to choose from as soon as you begin to input a name or number from the Phonebook. When you receive messages, the system will match the caller’s information to the name you have configured in the Phonebook.
Standard 911 emergency services send the user’s information through traditional landlines directly to the nearest emergency response center.
Enhanced 911 or E911 service allows mobile phones to dial 911 to automatically transmit the caller’s geographic position to emergency responders. With VoIP, however, 911 calls are forwarded to a third-party service provider that is required to automatically or manually route 911 calls to emergency response centres.
Therefore, it is vital for VoIP telephony users to keep their phone system’s location information up to date with their VoIP provider at all times. Because it works with an Internet connection, your phone number is not automatically linked to your new address when you move to another location.
There are different types of telephone numbers. They are mostly differentiated by their geographic presence. The types of telephone numbers most commonly used by our customers include:
We do not accept the use of our termination (outbound) services for telemarketing purposes (including but not limited to automated dialers, call centers and collection agencies).
If you wish to port out a number from our service, you may do so at any time by initiating the porting request with the new provider. We authorize all port-out requests matching the correct information from your account.
You can create an unlimited number of mailboxes on the Customer Portal. You can assign a voicemail to each VoIP user and have them configure it to their liking for when they are unavailable to take a call, or you can route the calls according to your needs.
You can call any number, including mobile phones, landlines and other VoIP numbers.
Yes, you can order a number from any available location, no matter where you are located. This number can be used anywhere in the world and will be considered local for the callers in the number’s area (i.e., a number from New York will be considered local for New York callers, even if you are physically located in Canada).
Basically, any device or system that supports the SIP or IAX2 protocol will work with our service. If you bring your device (ATA, IP phone) from a previous provider, make sure that it is unlocked and that you are able to make changes to its configuration.
Yes. West Quay Offices have an Advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment.
The total number of voicemail messages allowed in a single mailbox is 100.
The maximum length a voicemail message is three minutes.
We or yourself can program auto-attendant welcome message however you like. The calls can be transferred to your personal or mobile phone. Or they can be directed to your voice mail.
There are no hidden fees or additional expenses unless otherwise agreed upon. Such as printing, mailing services or additional meeting room hours above your membership allotment.
Basically all services you need to startup will be included in the plan you choose.
But we have many additional high tech and special services where you may like to add in the beginning or during time. You can view all of these on the plan you book or products page.
You can pay conveniently by bank transfer, debit or credit card.
With a Hot Desk, you can work at any of the tables or booths in our common space and it is first come first served while you will always find your spot anyway. A Dedicated Desk membership is a specific desk that is yours, and you can set it up with your own monitor, computer if desired. Dedicated Desks are in one of our Private Offices shared by other members.
We do not have traditional leases for our spaces, we have a membership agreement for use of the space.
Office space is a small piece of equation as we provide many additional services.
We do require a refundable deposit for monthly and longer Private Office and Dedicated Desk plans.
There is free underground customer parking in our building. We advise to leave those spots for your clients and visitors.
We do offer monthly reserved parking on gated, secure section of underground parking for any monthly Coworking Membership (VIP Plan), Dedicated Desk and Private Office plans.
We don’t charge for a membership until you are ready to use it, generally when you are ready to join, come in or visit our member portal or use mobile application to get it going.
If you are subscribed to one of our Coworking Membership plans you can put your membership on hold. If you have a Private Office or Dedicated Desk you cannot as we are not able to hold a dedicated desk or office.
Alternatively, you can switch to a Virtual Office plan during to continue receiving your emails and keep your setup like Website, Phone Numbers, etc…
Rental insurance is not a requirement but we do recommend it for members of Private Offices or Dedicated Desks.
Especially if you keep valuable hardware in your offices or desks.
We do have 25 Private Offices and in general you can always find a few available. We display what is available on our Booking page or Floor Plan. If the office you want is occupied, please call us to register yourself on waiting list.
Coworking office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.
Some Coworking plans and Private Office Plans offer 24/7 Access.
Most of our memberships are 24/7 access except Hybrid and Community Coworking plans.
During non public office hours, admin services will be limited and you will require key cards to unlock office doors and main building where you can get from reception.
There are many easy ways to book a meeting room:
You can absolutely bring clients in for a meeting, we do ask that you book a meeting room if you plan on meeting longer than 30 minutes.
You need to register your visitor on our portal or mobile application so we can notify you when they arrive and also know that he/she is your guest. This is a simple or impressive process for your visitors too.
Or they can do when they arrive on tablet kiosk in reception.
Sometimes these meetings can be hot and distract others around you if you are in common areas.
So we ask you do do these meetings in your Private Office if you have one OR if you don’t want to do it in there and if you are a Coworking Member, please book our “Small Meeting Room” for this. Small meeting room is very cheap compared to large one and you have many meeting dollars in your account that will expire each month. This way, we can keep everyone happy.
Please, do NOT!
These rooms designed for single persons to work and focus on what hey are doing. These pods are not sound proof. Any loud noise you will make in there will echo in half of our office. While this will remove your privacy, it will also interrupt all around that area and other single private booths.
Yes, we do have professional office printer on site. We offer credit for printing to some Coworking plans, Private Offices and Dedicated Desks.
Yes, we offer scanning to anyone in our offices. We have a very smart auto document fee scanner that you can organize, email, copy to USB or Fax to Canada/US phones.
This service is free to all members.
This service is already included in most Coworking plans and Private Offices for one company.
If you want to receive mails for additional companies or just want this service check our Virtual Office plans.
At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when responsible parent is present at all times with them.
Our offices have many high tech stuff and not built thinking safety of children in young age.
If you would like to bring a guest with you to work in our space you will have to pay for a day pass for them on your member account.
This does not refer to your visitors or customers that may visit you during day.
The businesses that aren’t a good fit for West Quay Offices would be retail, massage, chiropractic, dentist etc. The type of businesses that have frequent heavy traffic in and out of the space.
Yes, we do with our fresh coffee maker!
You can pay conveniently by bank transfer, debit or credit card.
We recommend at least 72 hours in advance for simple events. If you plan to order catering, branding and any special preparation, 5 days minimum may do it.
Although more lavish corporate events can provide a big boost to morale, many companies can simply not afford to hold these types of events more than once a year. On-site lunches are a great alternative, allowing you to remind your employees that they’re valued all year round. If you are hosting clients, a professionally catered on-site lunch can show your clients that you mean business. West Quay Offices offer lunch solutions in budget which you should give a try.
The short answer is yes, with one major caveat: your theme does not have to turn your event into a theme party. In fact, most of the time that’s exactly the opposite of the atmosphere you’re trying to create. While a western theme might be great for a company picnic, it would hardly be appropriate for a product promotion (in most cases). When we say that every event should have a theme, we mean there should be a clear idea of the purpose of every event, which informs the theme. The food, décor, entertainment, and every other element of your corporate event should be in the service of the event’s purpose. These elements combine to form your corporate event theme.
In many ways, employee events and promotional events are similar. Your goal is ultimately to keep your guests entertained and satisfied, thereby showing them that they were right to be involved with your company. However, we bring a unique spin to each and every event we plan. Product launch and branding events need to showcase your company and the unique product(s) you offer, whereas employee appreciation events are about team building as much as anything else.
Our on-site lunches are catered fresh and prepared to serve at your office. Unlike takeout food, our catered lunches are guaranteed to still be hot when you sit down to eat.
The catering menu for our on-site lunches includes everything we offer for corporate dinners, and every other type of event we plan. For corporate lunches, our most popular items include fresh salads, succulent meat sandwiches, hot dogs, sushi, and delicious sides.
The decision to throw a holiday party is up to every business, but you should know that about 80 percent of north American businesses do throw holiday parties of some kind. The holidays can be a stressful time for employees, so throwing a party at this time of year can be a much needed relief. Also, in the spirit of giving that comes with the season, showing your employees a good time is a great way to show you care.
It starts with delicious food and drinks, continues with world-class entertainment, and ends with your employees thanking you for a fantastic time.
A solid marketing plan is oftentimes the key to success in the business world. When you want to launch a new product, open a new location, or simply remind the world about your business, a promotional or branding event can be just what you’re looking for. It can generate public interest in whatever you’re promoting and, when done right, will leave a lasting positive impression on your potential customers.
It depends on the nature of your event, specifically the product or service that you’re trying to promote. A new brand of liquor might call for a swinging cocktail party, while a new line of kids’ clothes will call for something that’s fun for the whole family. But the focus should always be on your promotion.
Branding is one of the most important parts of any marketing plan. Branding events should specially designed to keep your brand front and center. Once you decide on what elements you want at your promotional event, we’ll make sure your brand is visible everywhere.
Showing your employees isn’t just the right thing to do; it’s also good for business. Employee appreciation events show your workers how much you care, leading to higher employee satisfaction. This translates to higher retention rates and increased productivity. These type of events also tend to foster a more pleasant work environment for everyone, including you.
An employee appreciation event can be a great opportunity for team building. Some events are exclusively thrown for team building purposes, while others work team building games into the overall day.
When it comes to throwing a grand opening, the key is to impress your potential customers to keep them coming back for more. After we know a little more about what makes your business special, we can come up with the best grand opening ideas you’ve ever seen.
Restaurants and retailers pretty much have to have a grand opening to announce that they are open for business. But what if you are in a service-oriented industry? An open house can be a great way to let the public know who you are and what you can offer them. Businesses as diverse as dental offices, print shops, and hair salons can all benefit from the publicity an open house can bring.
A good corporate open house should showcase your business and the people who make it work. That generally means shying away from flashier entertainment pieces and extravagant meals. Instead, you want to focus on making your business look presentable and making sure potential customers can park easily. Some tasteful decorations can also let people know that there is something to see here. Hiring a professional event planner can help you make sure that your open house is a success by handling the logistics and decorations that can make or break this type of corporate event.
Of course you can. Please let us know your Spotify list to play OR provide us a USB stick with the mp3 music you want us to play. We are sorry that we cannot accept exlcipit music songs to play.
The easiest way is just hand us what you want to play on a USB stick and we can plug on TV. Videos needs to be MP4 (H.264 codec) HD (1920px x 1080px) or 4K/Ultra HD (3840px x 2160px). The more bandwidth is always better but around 4,000 would be sufficient.
Or you can just broadcast from your laptop or mobile device directly to TV.
Yes, we can serve liquor during your event if you want.
Yes, especially holiday parties, special events or events that participants will be more than 30+ people should be on weekends or after 5 PM during weekdays.
As we are talking for a dew people no more than dozen, You so not need to pay extra for event space during business hours. You can just order any extras you may need like catering.
If you are inviting more than 1 visitors, doing event in evening or on weekends, yes you need to reserve space. Don’t forget that you have a member discount allways!
Yes, all invited visitors to event need to be registered by yourself and they will get invite emails and still need to register themselves on kiosk on entrance. You will also be notified when they arrive to our work space.
Yes, we do. Please contact us or visit meeting spaces or events page.
At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when responsible parent is present at all times with them.
Our offices have many high tech stuff and not built thinking safety of children in young age.
You can pay conveniently by bank transfer, debit or credit card.
]Most businesses will need “Basic” plan for a portfolio website. But if you want to go beyond, “Unlimited” offers you more advanced features for a an extra fee, You can upgrade anytime. Also keep in mind that if you already have a coworking plan that comes with FREE hosting, you can use same code on “Unlimited” plan just pay difference. So you won’t be paying full price.
It’s not currently possible to move website pages from another host to website builder. This is because the builder needs to create each new page your site uses and these must contain the Required HTML Elements the builder needs to interpret and display the page information. You can move website files over by downloading them from your other host then uploading them to your website builder account, and copy/paste any text you want to move to your website builder site to achieve a similar result.
Your website will be hosted in Canada as our offices located at.
Our website builder is intuitive to use and designed for an easy, stress-free experience. If you’re looking for a specific web service, we can definitely move your account to a full hosting versions when you are ready – there you can have advanced hosting options and software possibilities to add to your website.
Yes. You will literally build your website by just filling up forms and uploading images.
Absolutely. You do not need to know any single code skills to build your website, With our editor, you can drag, drop and customize any feature you want, which makes it easy to match everything to the look and feel of your site.
Your website comes with a mobile optimized responsive version, designed to look great on smaller screens.
Yes. It includes hosting,
A custom website domain name is an easy – and instant – way to look more professional online. It adds credibility to your brand and helps visitors find you online. When you create a site with us with website builder, your site will automatically come with a 3rd level domain. If you’d like a custom domain name, We can help you get one. You can then start building your brand by using your domain in a custom email address ([email protected]), your social media channels, email marketing campaigns and more.
Correct. If you have a qualifying plan, you get the “Basic” plan for free. Just visit to purchase “Basic” plan and use “Coupon” code that you have been provided by email or written by our reception.
No. We offer you templates where you can choose and just fill in with your text, photos, images, logo, etc… You will be also able to choose your colours. This platform built to make it so easy to build a website in some minutes.
Yes and No. If you mean drag-and-drop where you will play around with actual design items, it is not. Our design templates are standard and you won’t be able to move around items. But you will be able to personalize them with your colours, text and photos. Our drag-and-drop functionality is used when you organize forms and menus where we offer such an interface for those.
When you exceed your storage limit, you will not be able to add more files to your account. Please contact us if you want to upgrade to a larger storage.
No, it won’t. This is a drag and drop service. You need to choose files that you want to upload OR just drag and drop to active browser window.
No, there is no mobile applications. Everything runs on browser. So you can launch a browser on your mobile. Login to your account and reach your files.
Yes, you can password protect each file.
Yes, you can and we strongly think you should on each file so it won’t become public somehow through time.
Yes, you can. The same folder structure will be recreated in the cloud.
Yes, you can protect them.
Yes, you can. Videos have their own dedicated shared page and ability to play video directly in this page with the download button above,
Yes, you can. Set your favourite emoji to your folder as an icon and make our cloud storage more personal for you! If you are an apple user, you can switch between Apple emojis and Tweemojis from twitter.
You can drag your files or folder to another folder seamlessly.
Please visit cloud.westquayoffices.com
You must have a login for this. Your login info will be send by us. It is not same login as your member portal login.
Two-factor authentication (also known as two-step verification or 2FA) is a recommended security feature that adds an extra layer of protection to your Wesy Quay Offices Cloud account. Enabling two-factor authentication means that Cloud will require a six-digit security code (in addition to your password) when you sign in to your account or link a new computer, phone, or tablet. Please note that two-factor authentication is merely an additional security layer.
Monday through Friday, 9 a.m. to 5 p.m. corporate office hours are quickly becoming a thing of the past. Even working from home full-time sounds so 2020 now.
Similar to the open office spaces, private office spaces provide startups and SMEs with a flexible workspace that can be rented daily, weekly or monthly.
Coworking spaces advertise the benefits of flexibility, productivity, and creativity, and there is a psychological explanation for why they work so well.
While in-person networking is usually best, there are sure to be times when you may not be able to get out of the house for the day.
...and purchase a membership or pay as you go whenever you want.
Suite 201
North Vancouver, BC
V7M 0E9, Canada
