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Frequently Asked Questions

Frequently Asked Questions

Coworking Membership

  • What is Coworking?

    Coworking is a global movement that provides collaborative and innovative office space solutions for people to grow their businesses. It is generally defined as flexible, membership-based workspaces where diverse groups of freelancers, remote workers, and other independent professionals work together in a shared, communal setting. Read more about our Coworking membership.

  • What does a Coworking Membership include?

    Depending on the plan you choose, it includes:

    • 1.5 Gigabit fiber internet, 
    • Coffee, espresso, tea, juices & filtered water, 
    • Access to lounge area and hot desks, 
    • Business Address 
    • Mail Collect and Notification 
    • Scanner and Fax Access 
    • Locker 
    • Large and Small Meeting Room Access 
    • Free Private Booth Access 
    • Mono & Color Printing 
    • Off-site Cloud Space for Backups 
    • 24/7 Weekend Access (+$50) 
    • Discount on your additional bookings and upgrades 
    • Member network where you can connect with other members through our online community 
    • Exclusive events at our space for all of our members to attend.

    Learn more about membership plans here.

  • Do you offer free coffee?

    We do! We provide numerous drinks such as latte, french vanilla, mocha, black coffee, etc. with our high advanced coffee machine.

  • Do you provide computers?

    Computers are not included in any of our plans.

  • Do you have meeting rooms available for meetings?

    Yes, we do. You can book them additionally or choose a monthly plan that includes credit towards it and restarts each month. Check our Meeting Rooms here.

  • Are there any additional expenses that aren’t included in the fees?

    There are no hidden fees or additional expenses unless otherwise agreed upon. Such as printing, mailing services or additional meeting room hours above your membership allotment. 

    All services for your startup will be included in your desired plan.  

    We do offer numerous additional high tech and special services which may be beneficial for you and your company. You can view these in detail while browsing your plan, and as well as on our products page. 

  • Do you have a Hot Desk or Flex Desk membership?

    All hot desks (and some call flex desks) are included in the Coworking Membership plans we offer. 

    Meanwhile, if you would like your own personal desk, we have Dedicated Desk and Private Office options as well.

  • What’s the difference between Hot and Dedicated Desks?

    Our Hot Desk membership lets you have full access to our common space while being on a first-come, first-served bases. Meanwhile our Dedicated Desk membership gives you the opportunity to acquire a dedicated desk in a private office that is shared with multiple members, where you can set up your own monitor and store your other belongings.

  • Is there a minimum commitment period?

    There is no minimum commitment period for Coworking Membership and Virtual Office plans.

  • Is parking included?

    There is free underground customer parking in our building. We advise to leave those spots for your clients and visitors. 

    We do offer monthly reserved parking in the gated and secure section of the underground parking space for any monthly Coworking Membership (VIP Plan), Dedicated Desk and Private Office plans.

  • What if I want to sign up, but won’t be able to use my membership for a few months?

    We don’t charge for a Membership until you are ready to use it. Generally, when you are ready to join, come in, visit our Member portal or use our mobile application to start your setup.

  • Can I put my membership on hold?

    If you are subscribed to one of our Coworking Membership plans you can put your membership on hold. If you have a Private Office or Dedicated Desk you cannot as we are not able to hold a dedicated desk or an office. 

    Alternatively, you can switch to a Virtual Office plan during to continue receiving your emails and keep your setup like Website, Phone Numbers, etc...

  • What are the public office hours at West Quay Offices?

    The public office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays. 

    Certain Coworking plans and Private Office Plans offer 24/7 Access.

  • Can I only use this space during public office hours?

    While our public office hours are 9am to 5pm from Monday to Friday, most of our memberships include 24/7 access. The memberships which do not include 24/7 access are our Hybrid and Community Coworking plans.  

    During non-public office hours, admin services will be limited and you will require your access cards to unlock the office doors and the main building.

  • How can I book a meeting room?

    There are many easy ways to book a meeting room:

    1. Using our mobile application on your phone. 
    2. Using the tablets that are located in front of the meeting rooms
    • You will need to enter your user/pass 
    • OR easiest way tab your phone on tablet (you still need mobile application on your phone to do this) 
    1. Through our online member portal at https://members.westquayoffices.com 
    2. Contact us.
  • Can I bring outside clients in for meetings? Do I need to book a meeting room for this?

    You can absolutely bring clients in for a meeting. It is required for all members to book a meeting room if the meeting won't be conducted in a Private Office, since it can lead to the disturbance of other members and as well as the intrusion of your privacy.  

    You need to register your visitor on our portal or mobile application in order for us to notify you at the arrival of your guests. 

  • Can I make online meetings (Zoom, Teams, etc…) and phone calls in Single Private Booths?

    Online meetings and phone calls are prohibited in Single Private Booths due to them not being soundproof.

  • Do you have printing services?

    Yes, we do have a professional office printer on site. We offer credit for printing to certain Coworking plans, Private Offices and Dedicated Desks.

  • Do you offer scanning or fax services?

    Yes, we offer scanning to anyone in our offices. We have a very advanced auto document fee scanner that you can organize, email, copy to USB or Fax to Canada/US phones. 

    This service is free to all members.

  • Do you offer mail service? Does it cost extra?

    This service is already included in most Coworking plans and Private Offices, with the exception of it counting towards only one company name.  

    If you would like to receive mails for additional companies or would want to browse further, check out our Virtual Office plans.

  • Can I bring my kids to work with me?

    At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when a responsible parent is present at all times with them. 

    A reason for this is due to our offices having various high-tech items which may not be safe for children. As well as due to the disturbance it may cause to other Members. 

  • Can I bring a friend to work with me?

    If you would like to bring a guest with you to work in our space you will have to pay for a day pass for them on your member account. 

    This does not refer to your visitors or customers that may visit you during day.

  • Are there any types of businesses that aren’t a good fit for coworking?

    The businesses that aren't a good fit for West Quay Offices would be retail, massage, chiropractic, dentist etc. The type of businesses that have frequent heavy traffic in and out of the space.

  • What are the payment methods?

    You can pay conveniently by bank transfer, debit or credit card.

  • I have to work in peace, is that possible in the working area?

    Our locations have retreat areas for concentrated work without distractions, such as our single private booths.

  • Is there a contact person on site?

    The other coworkers and our friendly employees and the Community Manager know their way around and will be happy to help you.

  • Is a coworking space worth it?

    We like to think so. But the truth is each business has their own circumstances where coworking may be a worthwhile investment or not. If you work remotely or are looking for an alternative workspace you may be questioning how your environment affects your productivity. For some, the flexibility to work in sweat pants or do laundry between calls is great, however it has its drawbacks. It may be mundane, and bouncing ideas off your dog might not work. For others in a small to medium-sized team it may be impractical to rent an entire office and fit it out yourself. Luckily we take flexible working at face value and can accommodate customization depending on your preferences — usually. If you’re ready to consider different options for your workspace, a strong possibility could be in West Quay Offices.

  • How do shared office spaces work?

    Think of it like a gym membership. Some people come in once a month while others may come in 7 days a week. No matter what your preference, we have different options to suit your needs. On any given day there will be a seat for you with all the amenities to get the most out of your working day; like super fast wifi, printing, unlimited coffee and front of house services for your guests (to name a few).

  • What is the minimum commitment I need to make to join West Quay Offices?

    We believe in flexible working, and that means being flexible ourselves. To support businesses and our vision we do not lock members into any long term leases or contracts. Most memberships are on a month to month basis with a 30 day notice period respectively. Please get in touch to find out more.

  • What are the benefits of collaborative workspaces?

    Many. The overhead costs of a fully equipped office are taken care of, superior fit out with premium sit-stand desks and chairs for use, flexibility to scale your business up or down, robust health and safety policy and an established company culture.

  • Is a coworking space just a more exclusive coffee shop?

    Unless your local coffee shop offers private meeting rooms, private offices, phone booths and an extensive list of business amenities, the answer is categorically no. Replace noisy patrons, shaky tables, and tiny chairs with comfortable seating selections, printing services, mailboxes, whiteboards, and environments designed to enhance productivity. And not to worry, you won’t experience a caffeine shortage in West Quay Offices. Our workplace offer a complimentary full-service onsite Coffee Bar with everything you’ll need to stay fueled and focused throughout the work day.

  • Is coworking a professional solution for my business?

    Absolutely. Coworking is a forward-thinking office space solution that allows businesses to scale safely and smartly. Even major corporations and Fortune 500 companies are offering offsite workspace alternatives to their employees, as they’ve experienced the benefits of allowing their employees to feel refreshed and inspired in creative coworking environments. 

    The movies portray coworking as a millennial playground, complete with craft beer on tap and daily ping-pong tournaments. One visit to the West Quay Offices paints a vastly different picture. Our coworking spaces are designed to be casual and inviting while maintaining a professional atmosphere that impresses clients, invites teamwork, and drives your next great idea.

  • Is coworking only for professionals interested in collaboration?

    While coworking spaces are conducive to collaboration, they are not limited to team-working sessions. West Quay Offices offer a variety of environments that are well-suited for introverts and extroverts alike. At West Quay Offices, casual lounge furniture, open tables, and team booths are ideal for networking and brainstorming with like-minded professionals. While phone booths, private desks, and individual work stations are perfect for head-down, laptop-intensive work days.

  • What is the commitment involved with a co-working membership?

    Agreements and payment flexibility vary among co-working providers. At West Quay Offices, we strive to offer maximum flexibility for our members, as we understand the risk associated with running a small business. Our memberships start at $40/month and offer a low, month-to-month commitment. There is no stress or hassle.

  • Can I use a coworking space if I’m not a member?

    West Quay Offices provide Pay As You Go options for guests. We offer day passes for just $35 per person. Your Day Pass allows you full, all-day access to West Quay Offices innovative work environments and business-class Wi-Fi. 

  • Why pay for a coworking membership when I can work from home or at a coffee shop for free?

    While working from home or in a coffee shop may not come at a financial expense, it can come at the expense of your business. It’s difficult to work productively when faced with daily home factors and noisy coffee shops that interfere with your concentration, focus, and performance. For a deeper look at why hybrid work-home environments are difficult to manage successfully, here are some of the disadvantages of working from home

  • Do you provide computers?

    No, you must bring your own computer. We offer desks, shared tables, or a range of private offices able to accommodate 1–5 people. Everyone gets to use the kitchen and shared lounge spaces. Wifi, coffee, tea, and water are included, and we have lockers where you can keep your stuff if you’re a member. Meeting rooms are available to book, and meeting room credits are included in some packages.

  • Do you offer free coffee?

    Yes, we do with our fresh gourmet automatic coffee Maker!

Private Offices

  • Do I have to sign a rental lease?

    We do not have traditional leases for our spaces, we have a membership agreement for the use of the space. 

    the Office space is a small piece of the equation as we provide many additional services. 

  • Is there a minimum commitment?

    There is no minimum commitment BUT for private offices we recommend a 12-month commitment as this will work in your favour financially. We display the monthly pricing of the 12-month contract on our booking page while we also advertise Month-to-Month pricing on description.

  • Is a deposit required?

    We do require a refundable deposit for monthly and longer Private Office and Dedicated Desk plans.

  • Do I need to have rental insurance?

    Rental insurance is not a requirement but we do recommend it for members of Private Offices or Dedicated Desks. 

    Especially if you keep valuable hardware in your offices or desks.

  • Can I share an office with another business owner?

    Yes, you can share an office but the total payment that is due won't be split. One person has to be the paying member and have the responsibility of the term agreement of the office, even if the other tenant vacates the office. 

    You can also use one business address per office and mail forwarding. If not, we advise for the other member to get a Virtual Office plan as well. 

    You can get as many phone lines as you require.

  • Is there a waiting list for Private Offices or Dedicated Desks?

    We have a numerous amount of offices, and this gives you the opportunity to be able to choose from the ones that are available. We display what is available on our Booking page and Floor Plan. If the office you want is occupied, please call us to register yourself on the waiting list.

  • Why aren’t all the Private Offices in West Quay Offices are not the same price?

    Our pricing is based on the square footage and the features of the office (ie. water view or interior view).

  • Can I have visitors or clients to my Private Office?

    You absolutely can! 

    You need to register your visitor on our portal or mobile application in order for us to notify you when they arrive.

  • What if my business outgrows my West Quay Offices space?

    We always try to accommodate our members growth within our spaces, however, if your team grows large enough that you can no longer fit in our space please discuss with management as we may be able to build a custom space for you.

  • Can I get a landline number?

    Yes, there are different models for different needs. From your own line to your own toll-free number, there are a wide number of options. We will be happy to advise you individually.

    You can also check our VoIP services by visiting this link.

  • Can I have my parcels delivered to me?

    Yes, if you have booked accommodation with us. The parcels must be within the scope of normal parcel post.

  • Do you offer free coffee?

    We do! We provide numerous drinks such as latte, french vanilla, mocha, black coffee, etc. with our high advanced coffee machine.

  • Do you provide computers?

    Computers are not included in any of our plans.

  • Do you have meeting rooms available for meetings?

    Yes, we do. You can book them additionally or choose a monthly plan that includes credit towards it and restarts every month. Check our meeting rooms here.

  • Are there any additional expenses that aren’t included in the fees?

    There are no hidden fees or additional expenses unless otherwise agreed upon. Such as printing, mailing services or additional Meeting Room hours above your Membership allotment.

    All services for your Startup will be included in your desired plan.

    We do offer numerous additional high tech and special services which may be beneficial for you and your company. You can view these in detail while browsing your plan, and as well as on our products page.

  • Is parking included?

    There is free underground customer parking in our building. We advise to leave those spots for your clients and visitors.

    We do offer monthly reserved parking in the gated and secure section of the underground parking space for any monthly Coworking Membership (VIP Plan), Dedicated Desk and Private Office plans.

  • What if I want to sign up, but won’t be able to use my membership for a few months?

    We don’t charge for a Membership until you are ready to use it. Generally, when you are ready to join, come in, visit our Member portal or use our mobile application to start your setup.

  • Can I put my membership on hold?

    If you are subscribed to one of our Coworking Membership plans you can put your membership on hold. If you have a Private Office or Dedicated Desk you cannot as we are not able to hold a Dedicated Desk or an office.

    Alternatively, you can switch to a Virtual Office plan during to continue receiving your emails and keep your setup like Website, Phone Numbers, etc…

  • What are the public office hours at West Quay Offices?

    The public office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.

    Certain Coworking plans and Private Office Plans offer 24/7 Access.

  • Can I only use this space during public office hours?

    While our public office hours are 9am to 5pm from Monday to Friday, most of our Memberships include 24/7 access. The Memberships which do not include 24/7 access are our Hybrid and Community Coworking plans.

    During non-public office hours, admin services will be limited and you will require your access cards to unlock the office doors and the main building.

  • How can I book a meeting room?

    There are many easy ways to book a Meeting Room:

    1. Using our mobile application on your phone.
    2. Using the tablets that are located in front of the Meeting Rooms
    • You will need to enter your user/pass
    • OR easiest way tab your phone on tablet (you still need mobile application on your phone to do this)
    1. Through our online Member portal at https://Members.westquayoffices.com 
    2. Contact us.
  • Can I make online meetings (Zoom, Teams, etc…) and phone calls in Single Private Booths?

    Online meetings and phone calls are prohibited in Single Private Booths due to them not being soundproof.

  • Do you have printing services?

    Yes, we do have a professional office printer on site. We offer credit for printing to certain Coworking plans, Private Offices and Dedicated Desks.

  • Do you offer scanning or fax services?

    Yes, we offer scanning to anyone in our offices. We have a very advanced auto document fee scanner that you can organize, email, copy to USB or Fax to Canada/US phones.

    This service is free to all Members.

  • Do you offer mail service? Does it cost extra?

    This service is already included in most Coworking plans and Private Offices, with the exception of it counting towards only one company name.

    If you would like to receive mails for additional companies or would want to browse further, check out our Virtual Office plans.

  • Can I bring my kids to work with me?

    At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when a responsible parent is present at all times with them.

    A reason for this is due to our offices having various high-tech items which may not be safe for children. As well as due to the disturbance it may cause to other Members.

  • Are there any types of businesses that aren’t a good fit for coworking?

    The businesses that aren’t a good fit for West Quay Offices would be retail, massage, chiropractic, dentist etc. The type of businesses that have frequent heavy traffic in and out of the space.

  • What are the payment methods?

    You can pay conveniently by bank transfer, debit or credit card.

  • Is coworking a professional solution for my business?

    Absolutely. Coworking is a forward-thinking office space solution that allows businesses to scale safely and smartly. Even major corporations and Fortune 500 companies are offering offsite Workspace alternatives to their employees, as they’ve experienced the benefits of allowing their employees to feel refreshed and inspired in creative Coworking environments.

    The movies portray Coworking as a millennial playground, complete with craft beer on tap and daily ping-pong tournaments. One visit to the West Quay Offices paints a vastly different picture. Our Coworking Spaces are designed to be casual and inviting while maintaining a professional atmosphere that impresses clients, invites teamwork, and drives your next great idea.

  • Is coworking only for professionals interested in collaboration?

    While Coworking Spaces are conducive to collaboration, they are not limited to team-working sessions. West Quay Offices offer a variety of environments that are well-suited for introverts and extroverts alike. At West Quay Offices, casual lounge furniture, open tables, and team booths are ideal for networking and brainstorming with like-minded professionals. While phone booths, private desks, and individual work stations are perfect for head-down, laptop-intensive work days.

Business VPN

  • Is Business VPN included in my membership plan?

    No, we offer these services as an add-on for a small monthly fee. You can see prices on the products section of the member portal.

  • Will I be able to connect to my desktop computer in my private office from home with VPN?

    Yes, you will be able to do that as VPN will open a secure tunnel connection to your private VLAN.

  • Should I use Teleport, WireGuard or L2TP?

    Using Teleport or WireGuard is highly recommended. L2TP is a traditional VPN that is losing support on several different operating systems. In addition, L2TP has several caveats and encounters issues when the server is behind NAT.

  • Is WireGuard secure?

    WireGuard VPN encrypts your traffic and secures remote access connections. It also uses private and public keys.

  • How does WireGuard compare with other VPNs, and can you use them simultaneously?

    Wireguard provides higher throughput than traditional VPNs such as L2TP. Wireguard can be used alongside other VPNs.

  • Which clients support WireGuard?

    WireGuard is supported on many different clients. See the WireGuard installation page for more information.

  • Should I use Teleport, Wireguard or OpenVPN?

    For mobile client devices, it is recommended to use Teleport. 

    For desktop or laptop clients, Teleport and Wireguard are recommended over OpenVPN.

  • Is OpenVPN secure?

    OpenVPN encrypts your traffic and secures remote access connections. It also uses private and public keys.

  • Which clients support OpenVPN?

    OpenVPN is supported by many different clients. See the OpenVPN installation page for more information.

  • Is L2TP secure?

    L2TP is less secure than Teleport and Wireguard. In addition, Android versions that still support L2TP require lowering the security by using the Weak Ciphers option.

  • How does L2TP compare with other VPNs, and can you use them simultaneously?

    L2TP provides less throughput than more modern VPNs such as Wireguard. L2TP can be used alongside other VPNs.

  • Which clients support L2TP?

    L2TP is supported on many different clients, however it is losing support. See the documentation for each operating system for more information.

  • Why won’t my clients connect to the VPN?

    Many operating systems are removing support for L2TP VPNs. At the moment, there are workarounds, please contact us if you face a problem. We suggest switxhing to WireGuard VPN server.

  • Is Teleport secure, and does it track my data?

    Teleport uses the Wireguard VPN to encrypt your traffic and secure remote access connections. Your data is not stored by Teleport.

  • How does Teleport compare with other VPNs, and can you use them simultaneously?

    Teleport’s Wireguard integration allows it to deliver higher throughput than traditional VPNs. Teleport doesn’t reserve addresses/ports and can be used alongside other VPNs.

  • Can Teleport be used on desktop or laptop clients?

    At the moment Teleport only has mobile client apps. But it is possible if the desktop or laptop client supports running mobile apps. Apple macOS devices with the M1 chip or newer are able to run iOS apps and can use WiFiman with Teleport.

Cloud Storage

  • What happens when my account is over my storage limit?

    When you exceed your storage limit, you will not be able to add more files to your account. Please contact us if you would like to upgrade to a larger storage.

  • How can I login to my cloud account?

    Please visit cloud.westquayoffices.com 

    For this step, you must have your login information ready, which we provide you with.  

    This is separate from your login information that is used for the member portal. 

  • Does this synch files in my computer?

    No, it won't. This is a drag and drop service. You need to choose files that you want to upload OR just drag and drop to an active browser window.

  • Is there a mobile application?

    No, there is no mobile application. Everything runs on browser, meaning you can launch a browser on your mobile devices. Login to your account and reach your files.

  • Can I password protect files?

    Yes, you can password protect each file.

  • Can I share my files?

    Yes, you can share your files and send notification emails to the receivers.

  • Can I add expiration time for the shared files?

    Yes, you can. This is strongly encouraged.

  • Why should I enable two-factor authentication (2FA)?

    Two-factor authentication (also known as two-step verification or 2FA) is a recommended security feature that adds an extra layer of protection to your West Quay Offices Cloud account. Enabling two-factor authentication means that Cloud will require a six-digit security code (in addition to your password) when you sign in to your account or link a new computer, phone, or tablet. Please note that two-factor authentication is merely an additional security layer.

  • Can I upload folders?

    Yes, you can. The same folder structure will be recreated in the cloud.

  • Can I password protect shared files and folders?

    Yes, you can protect them.

  • Can I share videos?

    Yes, you can. Videos have their own dedicated shared page and ability to play video directly on this page with the download button above.

  • Can I customize folder icons?

    Yes, you can. Set your favourite emoji to your folder as an icon and make our cloud storage more personal to you! If you are an apple user, you can switch between Apple emojis and Tweemojis from twitter.

  • Can I drag and drop files/folders?

    You can drag your files or folder to another folder seamlessly.

Dedicated Desks

  • Do I have to sign a rental lease?

    We do not have traditional leases for our spaces, we have a membership agreement for the use of the space. 

    The office space is a small piece of the equation as we provide many additional services. 

  • Is a deposit required?

    We do require a refundable deposit for monthly and longer Private Office and Dedicated Desk plans.

  • Is there a waiting list for Private Offices or Dedicated Desks?

    We have a numerous amount of offices, and this gives you the opportunity to be able to choose from the ones that are available. We display what is available on our Booking page and Floor Plan. If the office you want is occupied, please call us to register yourself on the waiting list.

  • Do I need to have rental insurance?

    Rental insurance is not a requirement but we do recommend it for Members of Private Offices or Dedicated Desks.

    Especially if you keep valuable hardware in your offices or desks.

  • Do you offer free coffee?

    We do! We provide numerous drinks such as latte, french vanilla, mocha, black coffee, etc. with our high advanced coffee machine.

  • What’s the difference between Hot and Dedicated Desks?

    Our Hot Desk Membership lets you have full access to our common space while being on a first-come, first-served bases. Meanwhile our Dedicated Desk Membership gives you the opportunity to acquire a dedicated desk in a private office that is shared with multiple Members, where you can set up your own monitor and store your other belongings.

  • Is parking included?

    There is free underground customer parking in our building. We advise to leave those spots for your clients and visitors.

    We do offer monthly reserved parking in the gated and secure section of the underground parking space for any monthly Coworking Membership (VIP Plan), Dedicated Desk and Private Office plans.

  • What if I want to sign up, but won’t be able to use my membership for a few months?

    We don’t charge for a Membership until you are ready to use it. Generally, when you are ready to join, come in, visit our Member portal or use our mobile application to start your setup.

  • Can I put my membership on hold?

    If you are subscribed to one of our Coworking Membership plans you can put your membership on hold. If you have a Private Office or Dedicated Desk you cannot as we are not able to hold a Dedicated Desk or an office.

    Alternatively, you can switch to a Virtual Office plan during to continue receiving your emails and keep your setup like Website, Phone Numbers, etc…

  • What are the public office hours at West Quay Offices?

    The public office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.

    Certain Coworking plans and Private Office Plans offer 24/7 Access.

  • What are the public office hours at West Quay Offices?

    The public office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.

    Certain Coworking plans and Private Office Plans offer 24/7 Access.

  • What are the public office hours at West Quay Offices?

    The public office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.

    Certain Coworking plans and Private Office Plans offer 24/7 Access.

  • Can I only use this space during public office hours?

    While our public office hours are 9am to 5pm from Monday to Friday, most of our Memberships include 24/7 access. The Memberships which do not include 24/7 access are our Hybrid and Community Coworking plans.

    During non-public office hours, admin services will be limited and you will require your access cards to unlock the office doors and the main building.

  • How can I book a meeting room?

    There are many easy ways to book a Meeting Room:

    1. Using our mobile application on your phone.
    2. Using the tablets that are located in front of the Meeting Rooms
    1. Contact us.
  • Can I bring outside clients in for meetings? Do I need to book a meeting room for this?

    You can absolutely bring clients in for a meeting. It is required for all members to book a Meeting Room if the meeting won’t be conducted in a Private Office, since it can lead to the disturbance of other Members and as well as the intrusion of your privacy.

    You need to register your visitor on our portal or mobile application in order for us to notify you at the arrival of your guests.

  • Can I make online meetings (Zoom, Teams, etc…) and phone calls in Single Private Booths?

    Online meetings and phone calls are prohibited in Single Private Booths due to them not being soundproof.

  • Do you have printing services?

    Yes, we do have a professional office printer on site. We offer credit for printing to certain Coworking plans, Private Offices and Dedicated Desks.

  • Do you offer scanning or fax services?

    Yes, we offer scanning to anyone in our offices. We have a very advanced auto document fee scanner that you can organize, email, copy to USB or Fax to Canada/US phones.

    This service is free to all Members.

  • Do you offer mail service? Does it cost extra?

    This service is already included in most Coworking plans and Private Offices, with the exception of it counting towards only one company name.

    If you would like to receive mails for additional companies or would want to browse further, check out our Virtual Office plans.

  • Can I bring my kids to work with me?

    At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when a responsible parent is present at all times with them.

    A reason for this is due to our offices having various high-tech items which may not be safe for children. As well as due to the disturbance it may cause to other Members.

  • Can I bring a friend to work with me?

    If you would like to bring a guest with you to work in our space you will have to pay for a Day Pass for them on your Member account.

    This does not refer to your visitors or customers that may visit you during day.

  • Are there any types of businesses that aren’t a good fit for coworking?

    The businesses that aren’t a good fit for West Quay Offices would be retail, massage, chiropractic, dentist etc. The type of businesses that have frequent heavy traffic in and out of the space.

  • What are the payment methods?

    You can pay conveniently by bank transfer, debit or credit card.

  • Is coworking a professional solution for my business?

    Absolutely. Coworking is a forward-thinking office space solution that allows businesses to scale safely and smartly. Even major corporations and Fortune 500 companies are offering offsite Workspace alternatives to their employees, as they’ve experienced the benefits of allowing their employees to feel refreshed and inspired in creative Coworking environments.

    The movies portray Coworking as a millennial playground, complete with craft beer on tap and daily ping-pong tournaments. One visit to the West Quay Offices paints a vastly different picture. Our Coworking Spaces are designed to be casual and inviting while maintaining a professional atmosphere that impresses clients, invites teamwork, and drives your next great idea.

  • Is coworking only for professionals interested in collaboration?

    While Coworking Spaces are conducive to collaboration, they are not limited to team-working sessions. West Quay Offices offer a variety of environments that are well-suited for introverts and extroverts alike. At West Quay Offices, casual lounge furniture, open tables, and team booths are ideal for networking and brainstorming with like-minded professionals. While phone booths, private desks, and individual work stations are perfect for head-down, laptop-intensive work days.

Events

  • How far in advance shall I book my event?

    We recommend at least 72 hours in advance for simple events. If you plan to order catering, branding and any special preparation, 5 days minimum may do it.

  • What is the difference between employee events and promotional events?

    In many ways, employee events and promotional events are similar. Your goal is ultimately to keep your guests entertained and satisfied, thereby showing them that they were right to be involved with your company. However, we bring a unique spin to each and every event we plan. Product launch and branding events need to showcase your company and the unique product(s) you offer, whereas employee appreciation events are about team building as much as anything else.

  • Should my corporate event have a theme?

    The short answer is yes, with one major caveat: your theme does not have to turn your event into a theme party. In fact, most of the time that’s exactly the opposite of the atmosphere you’re trying to create. While a western theme might be great for a company picnic, it would hardly be appropriate for a product promotion (in most cases). When we say that every event should have a theme, we mean there should be a clear idea of the purpose of every event, which informs the theme. The food, décor, entertainment, and every other element of your corporate event should be in the service of the event’s purpose. These elements combine to form your corporate event theme.

  • Why should I host an on-site lunch at my workplace?

    Although more lavish corporate events can provide a big boost to morale, many companies can simply not afford to hold these types of events more than once a year. On-site lunches are a great alternative, allowing you to remind your employees that they’re valued all year round. If you are hosting clients, a professionally catered on-site lunch can show your clients that you mean business. West Quay Offices offer lunch solutions in budget which you should give a try.

  • How are on-site lunches different from just ordering in?

    Our on-site lunches are catered fresh and prepared to serve at your office. Unlike takeout food, our catered lunches are guaranteed to still be hot when you sit down to eat.

  • What are our food options for on-site lunches?

    The catering menu for our on-site lunches includes everything we offer for corporate dinners, and every other type of event we plan. For corporate lunches, our most popular items include fresh salads, succulent meat sandwiches, hot dogs, sushi, and delicious sides.

  • Should I throw a holiday party at West Quay Offices?

    The decision to throw a holiday party is up to every business, but you should know that about 80 percent of north American businesses do throw holiday parties of some kind. The holidays can be a stressful time for employees, so throwing a party at this time of year can be a much needed relief. Also, in the spirit of giving that comes with the season, showing your employees a good time is a great way to show you care.

  • What Are Some Good Holiday Party Ideas?

    It starts with delicious food and drinks, continues with world-class entertainment, and ends with your employees thanking you for a fantastic time.

  • Why should I hold a branding or promotional corporate event?

    A solid marketing plan is oftentimes the key to success in the business world. When you want to launch a new product, open a new location, or simply remind the world about your business, a promotional or branding event can be just what you’re looking for. It can generate public interest in whatever you’re promoting and, when done right, will leave a lasting positive impression on your potential customers.

  • What are some good promotional event ideas?

    It depends on the nature of your event, specifically the product or service that you’re trying to promote. A new brand of liquor might call for a swinging cocktail party, while a new line of kids’ clothes will call for something that’s fun for the whole family. But the focus should always be on your promotion.

  • What is the best way to throw a branding event?

    Branding is one of the most important parts of any marketing plan. Branding events should specially designed to keep your brand front and center. Once you decide on what elements you want at your promotional event, we’ll make sure your brand is visible everywhere.

  • Why should I have an employee appreciation event?

    Showing your employees isn’t just the right thing to do; it’s also good for business. Employee appreciation events show your workers how much you care, leading to higher employee satisfaction. This translates to higher retention rates and increased productivity. These type of events also tend to foster a more pleasant work environment for everyone, including you.

  • How Do I Improve my Team Building Efforts?

    An employee appreciation event can be a great opportunity for team building. Some events are exclusively thrown for team building purposes, while others work team building games into the overall day.

  • What are some good grand opening ideas?

    When it comes to throwing a grand opening, the key is to impress your potential customers to keep them coming back for more. After we know a little more about what makes your business special, we can come up with the best grand opening ideas you’ve ever seen.

  • What are the benefits of having a business open house?

    Restaurants and retailers pretty much need to have a grand opening to announce that they are open for business. But what if you are in a service-oriented industry? An open house can be a great way to let the public know who you are and what you can offer them. Businesses as diverse as dental offices, print shops, and hair salons can all benefit from the publicity an open house can bring.

  • What are some good corporate open house ideas?

    A good corporate open house should showcase your business and the people who make it work. That generally means shying away from flashier entertainment pieces and extravagant meals. Instead, you want to focus on making your business look presentable and making sure potential customers can park easily. Some tasteful decorations can also let people know that there is something to see here. Hiring a professional event planner can help you make sure that your open house is a success by handling the logistics and decorations that can make or break this type of corporate event.

  • Can I Choose The Music During My Event?

    Of course you can. Please provide us with the playlist OR a USB stick with the mp3 music. We would also like to inform you that we cannot play explicit songs.

  • How can I use 4K TV you offer during my event for presentation?

    The easiest way for this would be for you to give us a USB stick with the information you'd like to present and we can connect it to the TV for you. Videos need to be MP4 (H.264 codec) HD (1920px x 1080px) or 4K/Ultra HD (3840px x 2160px). The more bandwidth is always better but around 4,000 would be sufficient.

    Another alternative would be for you to broadcast from your laptop or mobile device directly to the TV.

  • Do you serve liquor?

    Yes, we can serve liquor during your event.

  • Can I do events on weekends?

    Yes, especially holiday parties, special events or events that participants will be more than 30+ people should be on weekends or after 5 PM during weekdays.

  • I am a member, do I need to pay for event space?

    If you are inviting more than one visitors, and hosting an event that will take place in the evening and/or on the weekend, yes, you will need to reserve the space. Don't forget that members get an additional discount!

  • Do you notify my invited visitors to my event?

    Yes, all invited visitors to the event needs to be registered by you in order for them to receive an invitation email, which they will be able to register themselves with using the kiosk at the entrance of the office space. This will let you be notified once your guests have arrived.

  • Do you allow outside groups to book at West Quay Offices for meetings or events?

    Yes, we do. Please contact us , visit the meeting spaces or the events page.

  • Can I bring my kids to work with me?

    At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when a responsible parent is present at all times with them.

    A reason for this is due to our offices having various high-tech items which may not be safe for children. As well as due to the disturbance it may cause to other Members.

  • What are the payment methods?

    You can pay conveniently by bank transfer, debit or credit card.

Meeting Rooms

  • Do I need a coworking membership to book a meeting space?

    No, a coworking membership is not required in order to book a meeting space. Individuals who do have a coworking membership may get additional credits and discounts.

  • Do you allow outside groups to book at West Quay Offices for meetings or events?

    Yes, we do. Please contact us , visit the meeting spaces or the events page.

  • Do you offer free coffee?

    We do! We provide gourmet coffee such as latte, french vanilla, mocha, black coffee, variety of teas, cold juices.

  • What are the public office hours at West Quay Offices?

    The public office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.

    Certain Coworking plans and Private Office Plans offer 24/7 Access.

  • How can I book a meeting room?

    There are many easy ways to book a Meeting Room:

    1. Using our mobile application on your phone.
    2. Using the tablets that are located in front of the Meeting Rooms
      1. You will need to enter your user/pass
      2. OR easiest way tab your phone on tablet (you still need mobile application on your phone to do this)
    3. Through our online Member portal at https://Members.westquayoffices.com 
    4. Contact us.
  • Can I bring outside clients in for meetings? Do I need to book a meeting room for this?

    You can absolutely bring clients in for a meeting. It is required for all members to book a Meeting Room if the meeting won’t be conducted in a Private Office, since it can lead to the disturbance of other Members and as well as the intrusion of your privacy.

    You need to register your visitor on our portal or mobile application in order for us to notify you at the arrival of your guests.

  • Can I make online meetings (Zoom, Teams, etc…) and phone calls in Single Private Booths?

    Online meetings and phone calls are prohibited in Single Private Booths due to them not being soundproof.

  • What are the payment methods?

    You can pay conveniently by bank transfer, debit or credit card.

  • Can I use a coworking space if I’m not a member?

    West Quay Offices provide Pay As You Go options for drop-ins. We offer day passes for just $35 per person. Your day pass allows you full, all-day access to West Quay Offices innovative work environments and business-class Wi-Fi. Includes gourmet coffee, juices and some snacks as well.

Teams

  • Can a team have multiple paying members?

    No, each team can only have one paying member.

  • Can a team have multiple admins?

    Yes, each team can have multiple administrators. Only admins can set privileges and add another admin. You can learn more about how to set this up by clicking this link.

  • Can team admins be different from the team-paying members?

    Yes, any member of the team can be a team admin, even if they aren't the team's paying member. Similarly, any member of the team can also become the designated team-paying member, even if they aren't the team's paying customer.

  • This seems too complicated for me. Can you set up my team?

    Yes, we can setup your team no matter what and configure privileges. We also have guides if you want to set up yourself.

  • Do I pay extra for the softwares WQ Focus and WQ Startup?

    No, you don't. We provide these for free on most of the plans. And if you are reading about Teams, this means you are already an established business and already have Coworking Membership, Private Office, etc. in West Quay Offices and all this software is provided free for you and included in your plan.

  • Can teams have merged invoices?

    Teams can have individual invoicing, where each team member is invoiced for their own purchases, or use merged invoicing. Merged invoicing automatically adds all purchases made by members of the team to a designated team-paying member (for example, the owner or accounting). The team-paying customer is invoiced for all their team's purchases when their own contracts are renewed.

  • What if team members purchase extra services for themselves?

    You can configure privileges for your team to purchase some services on their own. Members of your team can have individual invoicing, where each team member is invoiced for their own purchases, or use merged invoicing.

  • Who should use Teams in West Quay Offices?

    This option is ideal for companies that want to use merged invoicing and have a team leader who wants to be able to use both a company and an individual account.

  • What are Teams in West Quay Offices?

    Teams are basically your staff and/or partners working in your company. They can be remote or physically working with you in West Quay Offices. 

    Teams are a great way to group members who work for the same company or who are part of the same structure.

Virtual Offices

  • What are the benefits of a virtual office?

    Virtual offices offer a wide range of benefits as they can help a business win more clients by improving the company’s reputation, save time and money, and increase productivity. In addition, they offer support for scaling, as a business can easily shrink or expand according to the workflow.  

    For example, they make a business appear more legitimate because the services that they provide make clients and customers believe that the company operates from a specific location. Also, virtual offices save a company’s money because business owners do not have to pay high overhead costs, such as bond, rent, equipment, IT services, or high employee costs. They save a company’s time as well because managers and employees do not have to travel or commute to an office to work. Remote work increases productivity as it allows them to live a healthier work-life balance and enjoy a stress-free work environment.  

    And last but not least, they offer unlimited access to top talent, meaning that managers can recruit and hire the finest talents in the world to work remotely for their businesses.

  • Who typically uses a virtual office?

    Virtual offices provide benefits to just about any business professional. Whether you are a start-up business looking to minimize expenses, a government official looking for a presence with support services outside of Victoria, or a more established entity looking to expand your business in the Vancouver, BC market, a virtual office could be the ideal solution for you. Virtual offices are a cost-effective way of creating a business presence while deciding if a physical presence or full-time office support is necessary and can greatly increase speed to market for a new business. Virtual offices can be used for a variety of things including business mailing addresses, branch offices, or as a professional meeting place.

  • Who should I use a virtual office service?

    A virtual office provides several of the amenities of a traditional office without the cost associated with a full-time office. Virtual office packages are flexible and can adjust to meet your specific needs at any given point in time. Our virtual office packages are designed to grow with you as your business grows.

  • As a virtual office client of West Quay offices, will I also have access to physical office place?

    Yes. As a virtual office client of West Quay Offices, you can enjoy up to 40 hours of day office on our premium virtual office plans, meeting room, and meeting usage per month. A virtual office with West Quay Offices is the perfect solution for when you need access to a private office on occasion, but not daily. At any point, if you determine that you’d like a more permanent solution, you can upgrade from a virtual office package to a full-time office package and keep your virtual office telephone number and business address. 

    West Quay Offices’ day office and meeting rooms are fully furnished and equipped with high-speed Internet and complimentary US/Canada long distance calling. We can even provide clerical support services while you are using your office.

  • Will I get access to meeting rooms if I need?

    Virtual Offices at West Quay Offices do provide access to meeting rooms and conference rooms. In addition to your new professional business address, live telephone answering service, and reception services, you can enjoy anywhere from 16 to 40 hours per month in a day office, private meeting room, or our professional business lounge with your virtual office. And you can book your space anytime you want online or contact your My Annapolis Office staff to book it for you.

  • How West Quay Offices will handle my virtual office telephone line?

    If you are unable to answer a phone call, the virtual office phone auto-attendant at West Quay Offices will direct your callers to your individual voicemail box. You can access your voicemail box 24 hours per day / 7 days per week to retrieve your messages or have your voicemail messages emailed to you, allowing you to respond to your inquiries in a timely manner. Let West Quay Offices keep you connected wherever you are with a virtual office phone package.

  • How does call forwarding work with a virtual office?

    As a customer of West Quay Offices, you define how you would like your telephone calls managed by our virtual office receptionist. Our state-of-the-art telephone system presents the virtual office receptionist with a scripted greeting which allows the receptionist to answer your call using the name of your business and then seamlessly patch your calls through to your specified number — whether it’s your home phone, a cell phone for when you’re on the road, or a central office phone.

  • Why choose a virtual office with West Quay Offices?

    A virtual office solution from West Quay Offices can provide several of the benefits of full-time office space at a fraction of the cost. Our virtual offices not only provide you with a prestigious business address but virtual office receptionist services with telephone answering services in the name of your business. 

    Your personal virtual office number is equipped with seamless call patching so you’ll never miss a call and 24-hour remote access to voicemail with optional voicemail to email service. Keep your virtual office active and you’ll never need to worry about changing your business address or phone number in the event that you expand or relocate. Our service will follow you wherever you go.

  • Is a virtual office a physical space?

    A virtual office isn’t a full-time workspace for your business. With our virtual office packages, you register your business at West Quay Offices and your company benefits from having a prestigious address in a leading location. All our business addresses belong to real workplaces. 

    If you need a physical space to work, you can choose a virtual office package and work there whenever you want. With our Virtual Office Plus package, you can work from an office or coworking desk for some days days each month. 

    Alternatively, our office or coworking membership give you access to a private office or coworking desk as often as you need.

  • How often will my mail be forwarded?

    With our mail-forwarding service, you can choose to receive your mail daily, weekly, or monthly, rather than collecting your mail in person.

  • Will my calls answered with my company name?

    We or yourself can program an auto-attendant welcome message however you like. The calls can be transferred to your personal or mobile phone. Or they can be directed to your voice mail.

  • Do I have to live in Vancouver area to utilize your virtual offices?

    No. We have clients who live all over the country and international who have virtual offices with us here in North Vancouver, BC, Canada.

  • Do you have a mail forwarding process?

    We offer mail forwarding to all our virtual office clients. We receive your mail here at our office and forward it to the address of your choice. Postage is calculated per month and charged in addition to your monthly fee. Some clients in the area prefer to stop by our office and pick up their mail, which is always an option. 

    We also have mail scanning and sending to you electronically service. 

  • Do your virtual offices have phone service?

    We do offer phone services to all virtual clients, either for an additional charge or included in some packages.

  • Does the program include local phone and fax numbers?

    It does. When signing up for the program online, you will have the opportunity to choose local phone and fax numbers which will be associated with your company. 

    You will also have the opportunity to transfer your previous number.

  • Can I use my existing company phone number?

    Yes, there are 2 ways you are able to keep your existing company phone number:

    1. By setting up call forwarding from your current carrier to the phone number you choose with West Quay Offices (this process works instantly). 
    2. By porting your current company phone number from your existing carrier to West Quay Offices (this process takes 5 to 10 business days).
  • Can I use my West Quay Offices location as my corporate mailing address?

    Yes, you may choose any of our location as your corporate mailing address but as each address needs to be unique for best social media benefits, we will provide you a unique number combined with our address. 

    We also provide a mail forwarding service, where we can forward your mail to a designated address for the benefit of your privacy.

  • How can I book a meeting room?

    There are many easy ways to book a Meeting Room:

    1. Using our mobile application on your phone.
    2. Using the tablets that are located in front of the Meeting Rooms
    • You will need to enter your user/pass
    • OR easiest way tab your phone on tablet (you still need mobile application on your phone to do this)
    1. Through our online Member portal at https://Members.westquayoffices.com 
    2. Contact us.
  • What are the payment methods?

    You can pay conveniently by bank transfer, debit or credit card.

  • What is a Virtual Office?

    A virtual office provides office support services to small business owners and other business professionals without the overhead of employing administrative support staff and/or leasing office space. Virtual office packages can vary but typically offer administrative staff, telephone answering services, business support services, and the occasional use of a physical business address. 

    Telephone calls and mail received at your virtual office location can either be stored on-site in your dedicated voicemail or physical mailbox or forwarded to another business location or private residence. Meeting facilities are also available for use at our North Vancouver office for our virtual office clients

    Virtual office services through West Quay Offices provide the benefits of Class A office space without the need for you to physically be there. 

    Additionally, you will be provided 24-hour remote access to your voicemail with your dedicated virtual office phone number.

Virtual Online Meeting Rooms

  • What are virtual rooms?

    Virtual rooms are videoconference links that you can use to have online meetings. You can think of it as a virtual meeting room that you can use at all times to have a quick chat or present your ideas to others.

  • Is this service free?

    Yes, it is completely free for Wesy Quay Offices Members with a Membership plan. Click here to become a Member.

  • Is this better than Zoom?

    Our virtual rooms and Zoom are two different online meeting tools. Zoom is better suited for larger meetings, while our tool is a good choice for teams that prioritize customer- and client-facing communications.

  • Does an online meeting have a time limit?

    No, there are no time limits for our virtual rooms.

  • Do I need to install new software to use online meeting rooms?

    No, you don't. You can use our online meeting rooms on the Members' Portal or on our Passport mobile application.

  • Does the non-member I invite to an online meeting need to install any software?

    Our virtual rooms require no downloads or software installations. It can be accessed through a web browser, making it convenient for users to join meetings from any device.

  • Are virtual rooms private?

    There are two kinds of virtual rooms: 

    Public room is for all West Quay Offices members. Any West Quay Offices member can join these rooms, and you can see who is online in the room itself. 

    Private room is your own room, and anyone you invite can access it.

  • How do I join a meeting?

    People can invite each other to our online meeting rooms by simply sending a link. If you have received such an invite link from a trusted source, copy it into your browser's address bar and press Enter / Return. Your browser may first ask you to grant microphone and/or camera access.

  • Can I mute and unmute other participants?

    If you are the moderator of a conference, you can mute everyone's microphone. You cannot unmute other people's microphones, and they can unmute their microphones at any time. 

    You may want to set some "ground rules" for who can talk and when, just as with any physical meeting or classroom.

  • Where are my virtual online meeting rooms in the Members’ Portal?

    You can access your own virtual meeting rooms by accessing Members' Portal -> Community -> Virtual Rooms.

  • Where are my virtual online meeting rooms in Passport mobile application?

    You can access your online virtual rooms by clicking on the Community icon at the bottom. There you will see the Virtual Rooms.

  • Do you record online virtual rooms?

    No, we do not record your online meetings.

  • How do I join virtual rooms?

    All you need to do is click Join in, and you'll automatically be able to join the virtual meeting space. You can also see how many people are already using the room before joining through the user count in the bottom left corner of each room's tile.

VoIP & Business Phones

  • Is it possible to transfer my number from another carrier?

    If you already have one or more phone numbers with another provider, West Quay Offices offers you the option of porting them all to our network. Most local and toll- free numbers from Canada and United States are portable, while international numbers have more limited availability. 

    Please contact us to find out if your number is portable. You should also check with your current phone provider to make sure they will allow you to port your number to a new carrier.

  • How I am billed for my 1-800 number?

    The billing of your toll-free number depends on the country in which your number is based (the United States or Canada). 

    For a US toll-free number, there is a monthly charge of $5 and a rate of $0.080 per minute for inbound calls. 

    For a Canadian toll-free number, there is a monthly charge of $5 and a rate of $0.10 per minute for inbound calls.

  • Can I have several of my devices ring at the same time?

    Yes. With the Ring Group feature, you can have incoming calls redirected to multiple destinations included in your Ring Group, where a member of the group is able to answer. When a call is placed with your virtual number routed to a Ring Group, all members of that group will ring at the same time until the call is answered by one of them. 

    The maximum number of members in a Ring Group is twelve.

  • Can I use a VoIP phone the same way as a regular phone?

    Due to the nature of the VoIP technology, a VoIP phone is capable of working just like a regular phone and even more, which means that you can place a call anywhere around the world on any mobile device(e.g., laptop computer, cell phone or tablet) carrying your same number at a much lower rate than you would pay if calling from a regular landline. 

    Furthermore, you use the same dialing format as you would from a regular phone to make calls. One of the great advantages of VoIP technology is that it enables free calls in many different ways by making use of each provider’s internal network capabilities.

  • Do you offer Fax service?

    We offer a virtual fax feature. This feature can be used with special fax numbers, which can be acquired and configured through our Fax Portal for customers in the United States and Canada. It is also possible to transfer your current voice number or a number from another provider into our virtual fax service. 

    Note: This service can only be used to send faxes within the United States and Canada at this time. We cannot guarantee that international faxes will be properly received. Virtual fax numbers cannot receive regular voice calls or SMS messages—only faxes.

  • Do you offer SMS service?

    We do offer SMS service (currently in beta). SMS is available for a great number of DIDs and cities across the United States and Canada. It must be used through the SMS Portal. 

    SMS is not available through the SIP protocol at this time

  • Do you offer telephone numbers in other area codes?

    Yes. VoIP offers a vast range of telephone numbers in many different area codes. Simply access the Customer Portal to see a list of available numbers. 

    This solution is often preferred by customers who wish to make calls to or receive calls from customers, friends or family members living in different cities without incurring long-distance charges or for businesses that wish to have a local presence in many cities.

  • Do you Support e911?

    We offer E911 service only for US and Canadian numbers including US and Canadian toll-free numbers. This feature can be activated directly in the Customer Portal by accessing the E911 page from the DID numbers menu.

  • Do you support international 911?

    No. At the moment, we do not support emergency 911 dialing outside of the United States and Canada. We recommend using a traditional landline or your mobile phone to make emergency calls when you travel abroad.

  • How do you bill for forwarded calls?

    Forwarded calls are billed according to two different segments: inbound and outbound. When you forward your calls to a number, the inbound segment of the call is charged according to the billing plan you selected, and the outbound segment of the call is charged according to our per-minute rates for termination, depending on the destination of the call, for the same duration as the inbound segment.

  • We do not charge cancellation fees of any kind. You are free to cancel your account or number at any time.

    f you already have one or more phone numbers with another provider, we offer you the option of porting them all to our network. Most local and toll- free numbers from the United States and Canada are portable, while international numbers have more limited availability. 

    Please contact us to find out if your number is portable. You should also check with your current phone provider to make sure they will allow you to port your number to a new carrier.

  • Is there a cancellation fee?

    We do not charge cancellation fees of any kind. You are free to cancel your account or number at any time.

  • What is a call queue?

    Call queues are specifically designed to manage incoming calls. By setting up a call queue, you can have many callers wait on the line until an agent is available to take their call. If you configure an auto-attendant for your telephone number, you can make it so that callers first hear a welcome message and interact with a voice menu before being sent to the call queue. 

    The Call Queue feature allow users to customize their call queues to play pre-recorded messages about their company, music or advertisements for callers while they are on hold. 

    Various ring strategies can be established to determine routing patterns for each call queue, such as Ring All (ring all available agents), Round Robin (distributes calls as evenly as possible), Least Recent (sends the call to the agent who least recently received a call), Fewest Calls (routes to the agent who has taken the fewest total calls in the session) and Random (leave it up to chance).

  • What is a Toll-Free number?

    Toll-free numbers are special numbers that are designed to allow callers to reach certain numbers (often long-distance) without having to pay long-distance charges. 

    These numbers are mostly used by companies who wish to allow their customers to call them for free no matter where they are located. 

    There are several toll-free area codes, namely 800, 866, 888, 844 and 855. They all work the same way, but the choice of prefix depends on the businesses advertising strategy. 

    Traditionally, 800 numbers have been used for television and radio advertisements, but other prefixes like 888, 866 and 855 are gaining popularity.

  • What is Call Forwarding?

    Call Forwarding allows users to redirect incoming calls to another phone number or to a mobile device such as a cell phone, tablet or computer. Numbers can be forwarded to any number around the world. 

    With call forwarding, you can program your phone, Customer Portal or VoIP software to automatically forward calls to your preferred mobile device (cell phone, laptop, softphone, etc.) or to any number capable of accepting calls.

  • What is Callback?

    With this feature, you can set a number for our system to call back in order to receive a dial tone and place outgoing calls through our network. This is useful if you want to make a long-distance call from outside of your calling area or if you don’t have a VoIP device readily available. 

    When a DID is set up with the Callback feature, calls that are placed to this DID return a busy signal, and the system calls back the specified number and provides the user with a dial tone to place an outgoing call.

  • What is Caller ID Filtering?

    Caller ID Filtering allows you to filter incoming calls based on their origin (such as private, anonymous or unknown numbers or area codes). 

    For example, if you receive unwanted calls from a telemarketer or survey company, you can set up a filter for each of your DIDs to route those calls to voicemail, play a pre-recorded message or simply disconnect the call. 

    On the other end of the spectrum, you can give preferential treatment to your favorite customers and route their calls to provide them with a fully customized experience

  • What is caller ID or CID?

    Caller ID is a telephone feature that transmits a caller’s phone number to the call recipient’s phone. Where available, the caller ID number can be supplemented with the caller’s name (e.g., John Smith). 

    There are two types of caller ID: caller ID number (CID) and caller ID name (CNAM). The caller’s phone number and subscriber information may vary depending on the location and the information on record with the carrier.

  • What is CNAM?

    CNAM stands for caller ID name, which is the information that will be displayed on the call recipient’s phone when you place an outgoing call. If you will be making calls to Canadian numbers, you can simply pass the caller ID name from your device or system, as most of them support this. 

    For calls to the United States, the caller ID name works differently. 

    In this case, it is controlled by a national CNAM database with records of numbers and names matching each number. We can update the CNAM database upon request.

  • What is DID?

    Simply put, a Direct Inward Dial (DID) number is a virtual number that works just like a regular phone number, except for the fact that it is not attached to any POTS line (landline). Once your configuration is ready, you can be reached at your DID number from anywhere in the world, just like any other phone number.

  • What is IVR (Interactive Voice Response)?

    IVR (Interactive Voice Response) is a telephone technology that works just like a virtual receptionist. With this technology, inbound callers interact with a voice menu using their telephone keypad or by speech recognition in order to be connected with the proper person, extension or department. 

    This allows customers to get the information they need without having to wait to speak with an agent.

  • What is PBX or IP PBX?

    PBX means Private Branch Exchange. Basically, it is a telephone exchange system that manages a company’s incoming and outgoing calls and manages internal communications between employees. 

    The advantage of a PBX is that you can equip your system with more phones than physical phone lines. It also provides a vast range of features such as call waiting, voicemail, three-way calling, call forwarding and other, more advanced features such as call queues and interactive voice menus. 

    As for IP PBX, it is a software-based PBX phone system solution that allows remote or mobile employees to connect to the company phone system or voicemail, no matter where they are, as long as there is an Internet connection. 

    If you have multiple private offices in West Quay Offices and you want to connect with other staff on different rooms. This is the service you may need.

  • What is Phonebook?

    The Phonebook feature allows you to configure up to 500 Phonebook entries with caller ID name (CNAM) overrides and up to 99 speed-dial codes for those entries. 

    For example, you can create a four-digit Phonebook entry to call your favorite customers or relatives. Additionally, you can use a caller ID name (CNAM) override to identify inbound calls from important customers, regardless of whether their number is registered to a proper CNAM central database. 

    Phonebook entries are also available with our Virtual Fax and SMS features. When sending from both features, the system will instantly show you the available entries to choose from as soon as you begin to input a name or number from the Phonebook. When you receive messages, the system will match the caller’s information to the name you have configured in the Phonebook.

  • What is the difference between E911 and traditional 911?

    Standard 911 emergency services send the user’s information through traditional landlines directly to the nearest emergency response center. 

    Enhanced 911 or E911 service allows mobile phones to dial 911 to automatically transmit the caller’s geographic position to emergency responders. With VoIP, however, 911 calls are forwarded to a third-party service provider that is required to automatically or manually route 911 calls to emergency response centres. 

    Therefore, it is vital for VoIP telephony users to keep their phone system’s location information up to date with their VoIP provider at all times. Because it works with an Internet connection, your phone number is not automatically linked to your new address when you move to another location.

  • What type of telephone numbers do you offer?

    There are different types of telephone numbers. They are mostly differentiated by their geographic presence. The types of telephone numbers most commonly used by our customers include:

    • Local numbers from the United States or Canada 
    • International telephone numbers 
    • Toll-free numbers
  • Do you accept auto-dialers or telemarketing traffic?

    We do not accept the use of our termination (outbound) services for telemarketing purposes (including but not limited to automated dialers, call centers and collection agencies).

  • Can I port out my number?

    If you wish to port out a number from our service, you may do so at any time by initiating the porting request with the new provider. We authorize all port-out requests matching the correct information from your account.

  • Can I access and configure voicemail through my phone or on the Customer Portal?

    You can create an unlimited number of mailboxes on the Customer Portal. You can assign a voicemail to each VoIP user and have them configure it to their liking for when they are unavailable to take a call, or you can route the calls according to your needs.

  • Can I call any phone number or just VoIP numbers?

    You can call any number, including mobile phones, landlines and other VoIP numbers.

  • Can I order a number outside of my residence area?

    Yes, you can order a number from any available location, no matter where you are located. This number can be used anywhere in the world and will be considered local for the callers in the number’s area (i.e., a number from New York will be considered local for New York callers, even if you are physically located in Canada).

  • Can I use my existing device with VoIP?

    Basically, any device or system that supports the SIP or IAX2 protocol will work with our service. If you bring your device (ATA, IP phone) from a previous provider, make sure that it is unlocked and that you are able to make changes to its configuration.

  • Do you offer voicemail?

    Yes. West Quay Offices have an Advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment.

  • How many messages can I store in my mailbox?

    The total number of voicemail messages allowed in a single mailbox is 100.

  • What is the maximum length of a voicemail message?

    The maximum length a voicemail message is three minutes.

Website Builder & Hosting

  • What Is The More Expensive Unlimited Plan For?

    Most businesses will need "Basic" plan for a portfolio website. But if you want to go beyond, "Unlimited" offers you more advanced features for a an extra fee, You can upgrade anytime. Also keep in mind that if you already have a coworking plan that comes with FREE hosting, you can use same code on "Unlimited" plan just pay difference. So you won't be paying full price.

  • I own a website with another hosting provider – can I move my site on to website builder?

    It's not currently possible to move website pages from another host to website builder. This is because the builder needs to create each new page your site uses and these must contain the Required HTML Elements the builder needs to interpret and display the page information. You can move website files over by downloading them from your other host then uploading them to your website builder account, and copy/paste any text you want to move to your website builder site to achieve a similar result.

  • Where will my website be hosted at?

    Your website will be hosted in Canada as our offices located at.

  • Is this a drag-and-drop editor?

    Yes and No. If you mean drag-and-drop where you will play around with actual design items, it is not. Our design templates are standard and you won't be able to move around items. But you will be able to personalize them with your colours, text and photos. Our drag-and-drop functionality is used when you organize forms and menus where we offer such an interface for those.

  • Do I need to have design skills to build my website?

    No. We offer you templates where you can choose and just fill in with your text, photos, images, logo, etc... You will be also able to choose your colours. This platform built to make it so easy to build a website in some minutes.

  • Should I use the WQOffices.com website builder or hire a web developer?

    Our website builder is intuitive to use and designed for an easy, stress-free experience. If you’re looking for a specific web service, we can definitely move your account to a full hosting versions when you are ready – there you can have advanced hosting options and software possibilities to add to your website.

  • I should have free hosting and website builder as I have a plan on West Quay Offices?

    Correct. If you have a qualifying plan, you get the "Basic" plan for free. Just visit to purchase "Basic" plan and use "Coupon" code that you have been provided by email or written by our reception.

  • Should I create a business website with a custom domain?

    A custom website domain name is an easy – and instant – way to look more professional online. It adds credibility to your brand and helps visitors find you online. When you create a site with us with website builder, your site will automatically come with a 3rd level domain. If you’d like a custom domain name, We can help you get one. You can then start building your brand by using your domain in a custom email address ([email protected]), your social media channels, email marketing campaigns and more.

  • Does this include hosting as well?

    Yes. It includes hosting,

  • How do I make my site mobile friendly?

    Your website comes with a mobile optimized responsive version, designed to look great on smaller screens.

  • Can I design a website without knowing how to code?

    Absolutely. You do not need to know any single code skills to build your website, With our editor, you can drag, drop and customize any feature you want, which makes it easy to match everything to the look and feel of your site.

  • Is it easy to make your own website?

    Yes. You will literally build your website by just filling up forms and uploading images.

Smart Workspaces

  • What is a Smart Workspace?

    A Smart Workspace or Workplace is considered a high-tech data-driven work environment in which analytics, technology, and a human touch help to improve the office environment. A Smart Workspace contributes to the productivity, wellbeing, involvement, and experience of Members.

  • What are the advantages of smart workspace technology?

    Smart workspace technology has many advantages for the office environment. Smart technology makes tasks easier by automating processes, providing insights, improving efficiency and productivity among members and their teams. In general, it allows people to achieve their goals faster thanks to office space optimisation.

  • What are the trends in future offices?

    Trends in offices change according to society’s values. While offices used to be perceived as grey and boring, people currently want offices to provide them with a safe space for creativity and collaboration.

  • Why sustainability important in smart workplaces?

    Sustainability is currently one of the most talked about subjects. People are becoming more and more environmentally aware, wanting to live and work sustainably. West Quay Offices participitate into this development by using sustainable materials in designing our workspaces and offering sustainable materials for our members to work with.

  • What is future-proof office?

    Nowadays, people see the office as a space where members can make real contact and where creative freedom is stimulated. Where the office used to be a place for work, it is now a social destination.

    It is crucial that modern companies fulfil their new function by tailoring the working environment to the needs of their employees. Not only does the office of the future look impeccable, but it is also functional, and supportive of its users, using modern smart workspaces. The ideal office is innovative and always looking for improvement. This is what we provide for your company in West Quay Offices

  • How our smart workspaces support hybrid working?

    The popularity of hybrid working has been on the rise for the past couple of years. Working from home is easier than ever, with the current technology. New team members highly value this working style, as it gives them more freedom and autonomy over their working day. As a company, you need to make sure that both working from home and at the office are attractive. With the tools West Quay Offices provide, we make sure your team Members can collaborate, wherever they work from.

  • Why our smart workspaces are responsive as well?

    Diversity has never been more important to the world. It is important to stimulate having people from different backgrounds in our workspaces, as this brings about different strengths and stimulates creativity. While diversity is overall beneficial for every team, we kept in mind that bringing in different people comes with different working styles. Every person is different and therefore works best under different conditions. We want to make sure all of our members feel considered and thought about, all our members must feel important and valued to West Quay Offices.

  • Why innovative technology matters?

    In order to make working at the office most attractive for your members and their teams, it must be easy and flexible. Members and their temas shouldn’t just be working with technology, our technology should work for our members. We built software and interfaces that connects our members even better, such as resource booking and access management systems. With these systems, our members are able to collaborate more easily, for example by booking a room to meet each other at a convenient time, or by reserving several desks beside each other for quick and direct communication. Solutions such as digital signage are used for important updates and messages.

  • What is Internet of Things?

    IoT refers to the ‘internet of things’. This is a term used to describe physical devices complete with sensors or software that enables them to connect to other devices or systems over the internet e.g. a wearable exercise tracker that connects to your smartphone.

    In West Quay Offies, our environment enabled with IoT technology, from lighting sensors to desk occupancy monitoring.

  • What about my privacy?

    This is not about being a “Big Brother.” With Smart Workplace technologies, we collect data about Member performance, office use, customer behaviour, and other metrics without intruding on people’s privacy. This allows us to make better decisions and optimize our processes and resources. Data is processsed on our office hub and servers without using any Member names, it is not being shared to any 3rd parties outside of our promises or ny cloud services. We process data ourselves in the same office you work in. All data is deleted after 30 days except the Member data which can be find in our Members’ portal for billing, teams and time tables.

Sustainability and Green Initiatives

  • What is sustainability?

    The word sustainability comes from ‘to sustain’, which essentially means to provide support and prolong or preserve something. What we hope to preserve and support is life on planet earth. Thinking about this definition, we can view sustainability as an approach to life that causes the least possible harm to the natural world or living organisms.

  • Why sustainability is important?

    The main goal of sustainability is to protect the planet so that future generations don’t have to suffer. Ultimately, we only have finite resources on this planet, but we’re currently not being considerate of that.

    Our actions now shouldn’t be at the expense of our fellow creatures or humans, so it’s important to be aware of sustainability in our daily lives so we don’t cause more irreparable damage to Earth.

  • What is sustainable technology?

    Sustainable technologies tend to use renewable energy, are made from materials that don’t have a negative environmental impact, and are usually energy-efficient. Examples include electric vehicles, LED lights, carbon storage technologies and solar panels.

  • How can I run a sustainable business?

    Luckily for you, if you have your business in West Quay Offices, you are already running one. We do the work for you but there is always space for growth.

  • How can I be more sustainable at work?

    There are several things you can try to be more sustainable at work. You could try to go paperless at work, ride your bike on your commute, or try to cut down on single-use plastics. Read our knowledge base article about how to reduce office waste .

  • What is my carbon footprint?

    A carbon footprint can belong to an individual or company, and is essentially a measure of the total amount of greenhouse gasses released into the atmosphere as a result of your actions. It’s usually measured in tonnes of CO2e. Reducing your carbon footprint is one tangible way you can try to make a difference and become more sustainable.

  • Why office spaces are important for greener future?

    Among various sectors, offices have emerged as key players in the journey towards a greener future. With countless businesses operating within office spaces worldwide, these workplaces have a significant environmental footprint.

  • How does this benefit to my business?

    As the global climate changes, companies are realizing the importance of reducing their environmental impact. Green initiatives are a way for businesses to not only reduce their environmental footprint but also increase their brand visibility and customer loyalty. As your business gets its work space in West Quay Offices, you will be automatically participating in this movement as well.

    The benefits derived from creating a more sustainable office go far beyond the positive impact on the environment, including financial, environmental, and social benefits. By investing in green initiatives, businesses and individuals can save money, reduce their environmental impact, and benefit the local community.

Team Membership

  • Is there a commitment?

    Team membership is month to month. If you are considering cancelling your team membership we ask that you give us 15-days notice.

  • Are there any hidden fees which are not included in plan fee?

    There are no hidden fees or additional expenses unless otherwise agreed upon. Such as printing, mailing services or additional meeting room hours above your membership allotment. 

    All services for your startup will be included in your desired plan.  

    We do offer numerous additional high tech and special services which may be beneficial for you and your company. You can view these in detail while browsing your plan, and as well as on our products page.

  • Do you provide computers or monitors?

    We do not provioce computers, you need to bring your own. Some resources have additonal monitors where you can connect your laptop or movie device though. Private Booths have Dell monitors and meeting rooms have 4K HD TVs where you can connect your devices with USB C cable. We provide cable.

  • Can I downgrade my plan?

    Yes, you can downgrade your plan to smaller one if your team got smaller. We have 3 plans designed for up to 3, 5 and 10 members at once.

  • Can I upgrade my plan to a larger one?

    Yes, you can upgrade your plan anytime to a larger plan.

  • What if my team needs more day passes?

    If you have no day passes left in a month, we will add your account day pass with your discounted fee which will be between 30-50% depending your plan.

    You can also upgrade to bigger plan which will benefit more dicounts for you.

  • What are the hours my team can access to work spaces?

    The public office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays. Your team can access to our spaces during these hours.

  • Can I bring guests with me?

    Absolutely, we hope you do! Your guests are free to join you for meetings in our meeting rooms. If your guest wants to come work for the day, we will simply add a discounted day pass to your account. The dicount depends your team membership level which is between 30-50% of regular price.

  • What is the etiquette?

    Our etiquette and house rules are listed here, and we ask eveery team member to read it or use it as a source when they need.

  • Do my team’s passes and credits roll over If we don’t use them all in a month?

    No, all day passes and cash back credits for resources start fresh every month on your billing date.