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An accelerator works as a program that accelerates the process of growth of externally developed ideas. Usually they offer workspace, capital, coaching, networ... Read more

Accommodation Address

An accommodation address is a service similar to post office boxes to deliver mail in the name of a person or business for retrieval. Small businesses that hav... Read more


Taking ownership of another business. Acquiring another company.

Adventure Capitalist

An adventure capitalist is an entrepreneur who helps other entrepreneurs financially and often plays an active role in the company’s operations such as by occu... Read more

Agile Workspace

A typical agile workspace strays away from the desk setting and allows residents to work anywhere in the coworking space. This could be a comfortable soft seat... Read more

Angel Investor

Once, an unrelated individual investing monies in a business venture, often later than founders, friends and family (the “3F’s”), but before larger corporate i... Read more

Angel Round

A round of investment into a startup company from angel investors not previously affiliated with the founder. Typically the first money invested in a company a... Read more
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Baby Boomer

Baby boomer term (first used in 1970 in a Washington Post article) refers to people born between 1946 and 1964 during the post–World War II baby boom. This dem... Read more


Starting your business the good old fashioned way: with little (own) money and sweat capital, and reinvesting your earnings.


Brokers help match businesses or individuals with available flexible workspaces globally. They work as a third-party agent in the tenant/landlord or client/ope... Read more


Concept that is being on debate at the moment and is related with startups and other companies investment.

Burn Rate

The amount of cash that a company consumes each month in order to continue operations. Occasionally refers to total expenses, but more commonly used to refer t... Read more

Business Center

A business center is a professionally managed commercial facility that offers an end-to-end business infrastructure for short, medium, and long term durations.... Read more

Business Continuity

Business continuity is a service offered by most business centre locations. This is actually emergency planning and assistance should a disaster occur to a com... Read more

Business Lounge

A business lounge is a purpose-built facility (like a room at an airport for business class passengers) in a flexible space environment. Business lounges are i... Read more

Business Plan

A document utilized by management and relied upon heavily by some investors, that entrepreneurs use in detailing their business concept as well as their compan... Read more
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Cash Flow Statement

A report that details the inflows and outflows of cash for a business. This is different from an income statement because it includes items outside of revenue ... Read more

Cloud Computing

Cloud computing is the on-demand availability of computer system resources, such as data storage (cloud storage) and computing power, without direct active man... Read more

Cohort Analysis

An analysis in which customers are separated into groups (cohorts) based on common attributes, most commonly the date of their registration or first purchase. ... Read more


Co-living is a residential community living model that accommodates three or more biologically unrelated people. It is a type of intentional community that pro... Read more


Coworking meets life itself. Groups of digital nomads gather in camps around the world, working and sharing accomodation in heavenly locations like Bali, beaut... Read more


One of the definitions for community according to Oxford Dictionaries is: “a feeling of fellowship with others, as a result of sharing common attitudes, intere... Read more

Community Manager

The role West Quay Offices staff take on through enabling our member community to be able to make use of our space and services. Typically at West Quay Offices... Read more

Conference Call

A conference call is a telephone call in which one person talks to several people at the same time. The conference call may be designed to allow the called par... Read more


Coworking is a state of being, a methodology whereby people and/or groups of people that don’t belong to the same organization or project work alongside one an... Read more

Coworking Contract

A coworking contract is a paperwork required for coworking rentals. Coworking contracts are way simpler than traditional office rental agreements. Operating... Read more

Coworking Membership

A membership plan that gives you 24/7 access to coworking space services/amenities (like complimentary drinks, lounge area and hot desk access, mail reception ... Read more

Coworking Space

According to Wikipedia, a coworking space is an arrangement in which workers of different companies share an office space, allowing cost savings and convenienc... Read more
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A slide-based presentation that can be transferred digitally. Typically associated with investment pitch presentations. Example: The VC told me to send him our... Read more

Dedicated Desk

A dedicated desk is a personal desk in a shared workspace environment. The option is offered by coworking spaces at a higher price than shared desks. Having a ... Read more

Deep Bench

In sports, having a deep bench means having a large number of very talented players. As not all players are playing at the same time, very talented players wil... Read more

Demo Day

Where the graduating class of Incubators and Accelerators is given a chance to pitch to investors. 


When the valuation of a company at the time of an investment round is lower than its valuation at the conclusion of a previous round.
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Often used to describe a company that is not yet large enough for the purpose at hand, such as an acquisition or fundraise. Example: I like the team but I&#821... Read more

Early Exit

An approach to angel investing popularized by author Basil Peters, in which the goal of an investment is the sale of a company within a few years without requi... Read more

Early Stage

Used to describe companies that have not yet reached meaningful scale. Example: We were considered an early stage business until we had about ten million dolla... Read more


Stands for Earnings Before Interest, Taxation, Depreciation and Amortization. This is a calculation of company profitability that excludes a number of factors.... Read more

Economics Agglomeration

Economies of agglomeration or agglomeration effects are cost savings arising from urban agglomeration. The term economies of agglomeration is used in urban eco... Read more

Event Space

Event space is a space for rent provided by operators both to members and non-members. Event space is an extra source of profit for flexible workspace managers... Read more
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noum. A local fabrication laboratory which aims to democratise access to people and collaborative invention using digital technologies to make “almost anything... Read more

Financial Statements

Typically the term used to describe a company’s balance sheet, income statement, and cash flow statement. Example: As part of due diligence, we had to gi... Read more

First Stage Capital

Is the money provided to entrepreneur who has a proven product, to start commercial production and marketing, not covering market expansion, de-risking, acquis... Read more

Flat Round

An investment round in which the pre-money valuation of a startups round is the same as its post-money valuation from the previous round.

Flexible Office

A flexible office is a private office suite within a business center or a coworking space. It’s separated from other offices to maintain privacy. A serviced of... Read more

Flexible Office

The ability for a workspace to enable agility. West Quay Offices was founded in 2020 to enable flexible ways of working and offers great options for companies ... Read more

Flexible Workspace

Flexible workspace is a fully serviced office with dedicated workspaces, amenities, and furnishings available to companies and professionals via flexible lease... Read more
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General Data Protection Regulation (GDPR)

The General Data Protection Regulation or GDPR is a legal framework that sets guidelines for the collection and processing of personal information from individ... Read more

Generation X

Generation X or Gen X or the “MTV generation” is the name given to the generation of Americans born in the early 1960s and the early 1980s. This de... Read more

Generation Y

Generation Y also known as millennials, are the demographic cohort following Generation X and preceding Generation Z born between 1980 and 2000. Generation Y i... Read more

Generation Z

Generation Z or Gen Z is the demographic cohort after the millennials — generation Y. Generation Z, colloquially known as Zoomers, is the demographic cohort pr... Read more

Gross Margin

The amount of revenue left over after subtracting cost of goods sold. Can be represented as an absolute number or a percentage. Example: Our gross margin is ab... Read more

Growth Hacking

A role at a startup characterized by driving growth through tactical execution and technical projects. Example: The month after our growth hacker came in, our ... Read more
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A hackerspace is a community-operated physical place, often “not for profit” in the United States, where people share their interest in tinkering w... Read more


An enticing offering used to lure in a specific audience. Example: Our free whitepaper is a honeypot that generates leads for our other products. 


Hospitality is the relationship between a guest and a host, where the host receives the guest with goodwill, including the reception and entertainment of guest... Read more

Hot Desking

Hot desking is an office organization system that involves multiple workers using a single physical workstation or surface during different time periods. The t... Read more
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Income Statement

A report showing a company’s revenue, expenses, and net earnings or losses over a given time period. Example: If you look at our income statements over t... Read more


An incubator is typically a low or no-cost space for startups. The incubator owner may take a small equity stake in the venture, provides mentoring and coachin... Read more


An incubator, on the other hand, brings in an external management team to manage an idea that was developed internally. Those ideas can gestate for much longer... Read more

Information Technology (IT)

IT or information technology refers to anything related to computing technology, such as networking, hardware, software, the Internet, or the people that work ... Read more


s. masc. Someone who believes in ideas, that puts himself on the line and helps others make the idea come true.

IoT (Internet of Things)

The Internet of things (IoT) describes the network of physical objects —“things”— that are embedded with sensors, software, and other technologies for the purp... Read more
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Jelly Coworking

Jellies or Jelli is an informal regular gathering of independent workers who convene or choose to ‘hang out’, in a cafe or ‘free’ works... Read more

Joint Venture

A legal entity created by two or more businesses joining together to conduct a specific business enterprise with both parties sharing profits and losses. It di... Read more
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Key Employees

Professional management attracted by the founder to run the company. Key employees are typically retained with warrants and ownership of the company.
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Later Stage

A stage of company growth characterized by viable products, a developed market, significant customers, sustained revenue growth, and both profits and positive ... Read more

Learning Spaces

Learning is not an exclusive of schools and academia anymore. The ubiquity of the Internet brings learning to unusual spaces like work spaces, public spaces an... Read more

License Agreement

A license agreement is a contract agreed between a client and the workspace operator. It usually sets out the initial terms of the agreement in a simple and fl... Read more

Liquidation Preference

A term in a venture capital deal that allows investors to get their money back before others receive proceeds from a sale of the company. Liquidity preference ... Read more
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Mail Forwarding

Mail forwarding is a mailing address service that allows your mail to be sent to a business address and then forwarded on to you. West Quay Offices offer me... Read more


s.masc. A dreamer that makes it happen. A resilient, energetic and believer person who makes the dreams, plans and ideas come true. 

Meeting Room

There will always be a need for bringing people together around a table but the purpose with which you’re gather may change per meeting. West Quay Offices offe... Read more

Meeting Rooms

A meeting room is a set-aside meeting space for people to get together and hold business and informal meetings, discuss issues, set priorities, and make decisi... Read more


A member is someone that belongs to or is a part of a group or an organization. To become a member of a coworking space, a person needs to sign up for one of t... Read more

Micro Business

A micro-enterprise is generally defined as a small business employing nine people or fewer (usually 1-5) and having a balance sheet or turnover of less than a ... Read more
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Occupancy at a flexible workspace refers to the number of offices/units that are occupied by customers. For instance, if your center has 10 offices and 5 of th... Read more

Open Space

Open space is a completely open area at a flexible workspace. It is usually outfitted with part-time desks, private desks, skype rooms, and phone booths. The b... Read more


An operator is a person who maintains, manages, operates, controls engages in, conducts, carries on and/or owns a business. A flexible workspace operator is a ... Read more
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PAAS (Platform as a Service)

Platform as a service (PaaS) or application platform as a service (aPaaS) or platform-based service is a category of cloud computing services that provides a p... Read more

Private Equity

A field of investing that focuses on investing in the equity of companies through negotiated transactions rather than buying stock on a public exchange. Ventur... Read more
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Remote Worker

Someone who doesn’t need to be in a specific location to perform their work – typically you need a great Internet connection and ability to focus as a starting... Read more

REVPAW (Revenue Per Available Workstation)

REVPAW or Revenue per Available Workstation is the amount of revenue generated from the total number of workstations listed across your center (and all locatio... Read more

REVPOW (Revenue Per Occupied Workstation)

REVPOW (Revenue per Occupied Workstation) is the total amount of revenue generated from each occupied workstation and is generally a weighted average over the ... Read more


A measure of performance that is used to evaluate or compare the efficiency of a use of capital. It is typically calculated as net profit / investment. Example... Read more


The amount of time until your startup goes out of business, assuming your current income and expenses stay constant. Typically calculated by dividing the curre... Read more
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SAAS (Software as a Service)

Software as a service is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes... Read more

Serial Entrepreneur

A person who has started many companies, usually one after another. Example: Elon Musk’s multiple successful IPO’s cemented his reputation as a ser... Read more

Services To Rent Ratio

Services To Rent Ratio is the total ratio of rental income to service income. All income with the exception of Rent or license fees is deemed as service income... Read more

Shared Office

A shared office is an office space where two or more companies work and share the cost of the rent. Shared offices are usually shared by companies, not freelan... Read more

Soft Landing

An outcome for a troubled startup that prevents them from going out of business. Often allows investors to get some portion of their money back, team members t... Read more


A company, usually of small size, that started little time ago.

Super Flexible Office

Super flex office is a workspace for companies with a hybrid workforce. For example, a company with 100 employees can rent an office with only 30 desks. Employ... Read more

Support Services

Support services are pay-as-you-go secretarial support services provided by flexible workspaces. They range from having help with photocopying or binding docum... Read more
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Team Space

Team space is a technology solution to link together team member professionals who are separated from one another either by organizational structure or geograp... Read more

Telephone Answering

Telephone answering is a professional service for businesses and their customers. The service provides telephone answering and message forwarding to create a p... Read more

Third Space

Third Space is a place between work and home in which workers ‘touchdown’ — such as a meeting room, a coffee shop with Wi-Fi, a hot desk, a business lounge, or... Read more

TMT (Technology, Media and Telecoms)

The technology, media, and telecom (TMT) sector is an industry grouping that includes the majority of companies focused on new technologies.

Touchdown Space

The touchdown area is a quick check-in spot, not designed for long meetings, and perfect for sharing ideas, quick chats, when you don’t want to disturb anyone ... Read more

Trailing Revenue

The revenue a company earned in an immediately previous period, usually the past twelve months. Example: Our trailing revenue is much lower than our run rate b... Read more

Trailing Revenue

The revenue a company earned in an immediately previous period, usually the past twelve months. Example: Our trailing revenue is much lower than our run rate b... Read more
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A unicorn is a start-up company valued at over $1 billion. The billion-dollar technology startup was once the stuff of myth. 
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Value-Added Services

Value-added services are those offered on top of coworking membership plans. They go as à la carte propositions, which means members can order them separately.... Read more

Video Conference

Video conferencing is a technology that allows users in different locations to hold face-to-face meetings without having to move to a single location. This tec... Read more

Viewings To Sales

Viewings to sales is a new sales measurement. This is the total number of viewings to the number of new deals. It excludes virtuals, renewals, and upgrades, et... Read more

Virtual Coworking Space

A virtual workspace is a coworking space that exists only virtually. The amenities offered by virtual offices and digital workspace are very close to those of ... Read more

Virtual Office

A virtual office is a service that provides the customer with a mailing address and telephone answering service. The virtual office service is typically offere... Read more

Virtual PA (Personal Assistant)

Virtual PA is a service that offers a personal assistant that works remotely. A PA can provide a wide range of support services to a business. Some of the typi... Read more

Visitor Management System

A visitor management system is a technology that can record the usage of the facilities by specific visitors and provide documentation of visitor’s whereabouts... Read more

VMM (Voicemail Mail Messaging)

Voicemail mail messaging is a service that allows customers to record a message on a professional voicemail. The message is then stored on the system which you... Read more
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Low resolution descriptions of a user interface or website. Used to formulate high level functionality and layout before the full design effort is completed. E... Read more


A physical area designated to focused work – which could be a meeting spaces, private office, dedicated desks or bank of hot desks.


A workstation is usually a desk, chair, and in most cases an under desk drawer unit. It can also be the amount of space a business center allocates to one pers... Read more
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Yield Per Occupied Square Foot

Yield per occupied square foot is the total income that a building is receiving per occupied square foot. It includes meeting rooms and all services income. It... Read more

Yield Per Square Foot

Yield per square foot is the total income that a building is receiving per square foot whether it is fully occupied or not. It includes meeting rooms and all s... Read more
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Zombie Fund

A VC firm that can’t raise a new fund, and thus can’t make new investments.

Zombie Startup

A company that shows little to no growth in web traffic in the past year that claims to still be operating. Example: They claim to be a big deal, but they&#821... Read more
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