An accelerator works as a program that accelerates the process of growth of externally developed ideas. Usually they offer workspace, capital, coaching, networ... Read more
Accommodation Address
An accommodation address is a service similar to post office boxes to deliver mail in the name of a person or business for retrieval. Small businesses that hav... Read more
Acquisition
Taking ownership of another business. Acquiring another company.
Adventure Capitalist
An adventure capitalist is an entrepreneur who helps other entrepreneurs financially and often plays an active role in the company’s operations such as by occu... Read more
Agile Workspace
A typical agile workspace strays away from the desk setting and allows residents to work anywhere in the coworking space. This could be a comfortable soft seat... Read more
Angel Investor
Once, an unrelated individual investing monies in a business venture, often later than founders, friends and family (the “3F’s”), but before larger corporate i... Read more
Angel Round
A round of investment into a startup company from angel investors not previously affiliated with the founder. Typically the first money invested in a company a... Read more
Baby boomer term (first used in 1970 in a Washington Post article) refers to people born between 1946 and 1964 during the post–World War II baby boom. This dem... Read more
Bootstrapping
Starting your business the good old fashioned way: with little (own) money and sweat capital, and reinvesting your earnings.
Broker
Brokers help match businesses or individuals with available flexible workspaces globally. They work as a third-party agent in the tenant/landlord or client/ope... Read more
Bubble
Concept that is being on debate at the moment and is related with startups and other companies investment.
Burn Rate
The amount of cash that a company consumes each month in order to continue operations. Occasionally refers to total expenses, but more commonly used to refer t... Read more
Business Center
A business center is a professionally managed commercial facility that offers an end-to-end business infrastructure for short, medium, and long term durations.... Read more
Business Continuity
Business continuity is a service offered by most business centre locations. This is actually emergency planning and assistance should a disaster occur to a com... Read more
Business Lounge
A business lounge is a purpose-built facility (like a room at an airport for business class passengers) in a flexible space environment. Business lounges are i... Read more
Business Plan
A document utilized by management and relied upon heavily by some investors, that entrepreneurs use in detailing their business concept as well as their compan... Read more
A report that details the inflows and outflows of cash for a business. This is different from an income statement because it includes items outside of revenue ... Read more
Cloud Computing
Cloud computing is the on-demand availability of computer system resources, such as data storage (cloud storage) and computing power, without direct active man... Read more
Cohort Analysis
An analysis in which customers are separated into groups (cohorts) based on common attributes, most commonly the date of their registration or first purchase. ... Read more
Coliving
Co-living is a residential community living model that accommodates three or more biologically unrelated people. It is a type of intentional community that pro... Read more
Coliving
Coworking meets life itself. Groups of digital nomads gather in camps around the world, working and sharing accomodation in heavenly locations like Bali, beaut... Read more
Community
One of the definitions for community according to Oxford Dictionaries is: “a feeling of fellowship with others, as a result of sharing common attitudes, intere... Read more
Community Manager
The role West Quay Offices staff take on through enabling our member community to be able to make use of our space and services. Typically at West Quay Offices... Read more
Conference Call
A conference call is a telephone call in which one person talks to several people at the same time. The conference call may be designed to allow the called par... Read more
Coworking
Coworking is a state of being, a methodology whereby people and/or groups of people that don’t belong to the same organization or project work alongside one an... Read more
Coworking Contract
A coworking contract is a paperwork required for coworking rentals. Coworking contracts are way simpler than traditional office rental agreements.
Operating... Read more
Coworking Membership
A subscription service that gives you 24/7 access to coworking space and campus services/amenities (like complimentary cafe drinks, lounge area and hot desk ac... Read more
Coworking Space
According to Wikipedia, a coworking space is an arrangement in which workers of different companies share an office space, allowing cost savings and convenienc... Read more
A slide-based presentation that can be transferred digitally. Typically associated with investment pitch presentations. Example: The VC told me to send him our... Read more
Dedicated Desk
A dedicated desk is a personal desk in a shared workspace environment. The option is offered by coworking spaces at a higher price than shared desks. Having a ... Read more
Deep Bench
In sports, having a deep bench means having a large number of very talented players. As not all players are playing at the same time, very talented players wil... Read more
Demo Day
Where the graduating class of Incubators and Accelerators is given a chance to pitch to investors.
Down-Round
When the valuation of a company at the time of an investment round is lower than its valuation at the conclusion of a previous round.
Often used to describe a company that is not yet large enough for the purpose at hand, such as an acquisition or fundraise. Example: I like the team but I̵... Read more
Early Exit
An approach to angel investing popularized by author Basil Peters, in which the goal of an investment is the sale of a company within a few years without requi... Read more
Early Stage
Used to describe companies that have not yet reached meaningful scale. Example: We were considered an early stage business until we had about ten million dolla... Read more
EBITDA
Stands for Earnings Before Interest, Taxation, Depreciation and Amortization. This is a calculation of company profitability that excludes a number of factors.... Read more
Economics Agglomeration
Economies of agglomeration or agglomeration effects are cost savings arising from urban agglomeration. The term economies of agglomeration is used in urban eco... Read more
Event Space
Event space is a space for rent provided by operators both to members and non-members. Event space is an extra source of profit for flexible workspace managers... Read more
noum. A local fabrication laboratory which aims to democratise access to people and collaborative invention using digital technologies to make “almost anything... Read more
Financial Statements
Typically the term used to describe a company’s balance sheet, income statement, and cash flow statement. Example: As part of due diligence, we had to gi... Read more
First Stage Capital
Is the money provided to entrepreneur who has a proven product, to start commercial production and marketing, not covering market expansion, de-risking, acquis... Read more
Flat Round
An investment round in which the pre-money valuation of a startups round is the same as its post-money valuation from the previous round.
Flexible Office
A flexible office is a private office suite within a business center or a coworking space. It’s separated from other offices to maintain privacy. A serviced of... Read more
Flexible Office
The ability for a workspace to enable agility. West Quay Offices was founded in 2020 to enable flexible ways of working and offers great options for companies ... Read more
Flexible Workspace
Flexible workspace is a fully serviced office with dedicated workspaces, amenities, and furnishings available to companies and professionals via flexible lease... Read more
The General Data Protection Regulation or GDPR is a legal framework that sets guidelines for the collection and processing of personal information from individ... Read more
Generation X
Generation X or Gen X or the “MTV generation” is the name given to the generation of Americans born in the early 1960s and the early 1980s. This de... Read more
Generation Y
Generation Y also known as millennials, are the demographic cohort following Generation X and preceding Generation Z born between 1980 and 2000. Generation Y i... Read more
Generation Z
Generation Z or Gen Z is the demographic cohort after the millennials — generation Y. Generation Z, colloquially known as Zoomers, is the demographic cohort pr... Read more
Gross Margin
The amount of revenue left over after subtracting cost of goods sold. Can be represented as an absolute number or a percentage. Example: Our gross margin is ab... Read more
Growth Hacking
A role at a startup characterized by driving growth through tactical execution and technical projects. Example: The month after our growth hacker came in, our ... Read more
A hackerspace is a community-operated physical place, often “not for profit” in the United States, where people share their interest in tinkering w... Read more
Honeypot
An enticing offering used to lure in a specific audience. Example: Our free whitepaper is a honeypot that generates leads for our other products.
Hospitality
Hospitality is the relationship between a guest and a host, where the host receives the guest with goodwill, including the reception and entertainment of guest... Read more
Hot Desking
Hot desking is an office organization system that involves multiple workers using a single physical workstation or surface during different time periods. The t... Read more
A report showing a company’s revenue, expenses, and net earnings or losses over a given time period. Example: If you look at our income statements over t... Read more
Incubator
An incubator is typically a low or no-cost space for startups. The incubator owner may take a small equity stake in the venture, provides mentoring and coachin... Read more
Incubator
An incubator, on the other hand, brings in an external management team to manage an idea that was developed internally. Those ideas can gestate for much longer... Read more
Information Technology (IT)
IT or information technology refers to anything related to computing technology, such as networking, hardware, software, the Internet, or the people that work ... Read more
Investor
s. masc. Someone who believes in ideas, that puts himself on the line and helps others make the idea come true.
IoT (Internet of Things)
The Internet of things (IoT) describes the network of physical objects —“things”— that are embedded with sensors, software, and other technologies for the purp... Read more
Jellies or Jelli is an informal regular gathering of independent workers who convene or choose to ‘hang out’, in a cafe or ‘free’ works... Read more
Joint Venture
A legal entity created by two or more businesses joining together to conduct a specific business enterprise with both parties sharing profits and losses. It di... Read more
A stage of company growth characterized by viable products, a developed market, significant customers, sustained revenue growth, and both profits and positive ... Read more
Learning Spaces
Learning is not an exclusive of schools and academia anymore. The ubiquity of the Internet brings learning to unusual spaces like work spaces, public spaces an... Read more
License Agreement
A license agreement is a contract agreed between a client and the workspace operator. It usually sets out the initial terms of the agreement in a simple and fl... Read more
Liquidation Preference
A term in a venture capital deal that allows investors to get their money back before others receive proceeds from a sale of the company. Liquidity preference ... Read more
Mail forwarding is a mailing address service that allows your mail to be sent to a business address and then forwarded on to you.
West Quay Offices offer me... Read more
Maker
s.masc. A dreamer that makes it happen. A resilient, energetic and believer person who makes the dreams, plans and ideas come true.
Meeting Room
There will always be a need for bringing people together around a table but the purpose with which you’re gather may change per meeting. West Quay Offices offe... Read more
Meeting Rooms
A meeting room is a set-aside meeting space for people to get together and hold business and informal meetings, discuss issues, set priorities, and make decisi... Read more
Member
A member is someone that belongs to or is a part of a group or an organization. To become a member of a coworking space, a person needs to sign up for one of t... Read more
Micro Business
A micro-enterprise is generally defined as a small business employing nine people or fewer (usually 1-5) and having a balance sheet or turnover of less than a ... Read more
Occupancy at a flexible workspace refers to the number of offices/units that are occupied by customers. For instance, if your center has 10 offices and 5 of th... Read more
Open Space
Open space is a completely open area at a flexible workspace. It is usually outfitted with part-time desks, private desks, skype rooms, and phone booths. The b... Read more
Operator
An operator is a person who maintains, manages, operates, controls engages in, conducts, carries on and/or owns a business. A flexible workspace operator is a ... Read more
Platform as a service (PaaS) or application platform as a service (aPaaS) or platform-based service is a category of cloud computing services that provides a p... Read more
Private Equity
A field of investing that focuses on investing in the equity of companies through negotiated transactions rather than buying stock on a public exchange. Ventur... Read more
Someone who doesn’t need to be in a specific location to perform their work – typically you need a great Internet connection and ability to focus as a starting... Read more
REVPAW (Revenue Per Available Workstation)
REVPAW or Revenue per Available Workstation is the amount of revenue generated from the total number of workstations listed across your center (and all locatio... Read more
REVPOW (Revenue Per Occupied Workstation)
REVPOW (Revenue per Occupied Workstation) is the total amount of revenue generated from each occupied workstation and is generally a weighted average over the ... Read more
ROI
A measure of performance that is used to evaluate or compare the efficiency of a use of capital. It is typically calculated as net profit / investment. Example... Read more
Runway
The amount of time until your startup goes out of business, assuming your current income and expenses stay constant. Typically calculated by dividing the curre... Read more
Software as a service is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes... Read more
Serial Entrepreneur
A person who has started many companies, usually one after another. Example: Elon Musk’s multiple successful IPO’s cemented his reputation as a ser... Read more
Services To Rent Ratio
Services To Rent Ratio is the total ratio of rental income to service income. All income with the exception of Rent or license fees is deemed as service income... Read more
Shared Office
A shared office is an office space where two or more companies work and share the cost of the rent. Shared offices are usually shared by companies, not freelan... Read more
Soft Landing
An outcome for a troubled startup that prevents them from going out of business. Often allows investors to get some portion of their money back, team members t... Read more
Startup
A company, usually of small size, that started little time ago.
Super Flexible Office
Super flex office is a workspace for companies with a hybrid workforce. For example, a company with 100 employees can rent an office with only 30 desks. Employ... Read more
Support Services
Support services are pay-as-you-go secretarial support services provided by flexible workspaces. They range from having help with photocopying or binding docum... Read more
Team space is a technology solution to link together team member professionals who are separated from one another either by organizational structure or geograp... Read more
Telephone Answering
Telephone answering is a professional service for businesses and their customers. The service provides telephone answering and message forwarding to create a p... Read more
Third Space
Third Space is a place between work and home in which workers ‘touchdown’ — such as a meeting room, a coffee shop with Wi-Fi, a hot desk, a business lounge, or... Read more
TMT (Technology, Media and Telecoms)
The technology, media, and telecom (TMT) sector is an industry grouping that includes the majority of companies focused on new technologies.
Touchdown Space
The touchdown area is a quick check-in spot, not designed for long meetings, and perfect for sharing ideas, quick chats, when you don’t want to disturb anyone ... Read more
Trailing Revenue
The revenue a company earned in an immediately previous period, usually the past twelve months. Example: Our trailing revenue is much lower than our run rate b... Read more
Trailing Revenue
The revenue a company earned in an immediately previous period, usually the past twelve months. Example: Our trailing revenue is much lower than our run rate b... Read more
Value-added services are those offered on top of coworking membership plans. They go as à la carte propositions, which means members can order them separately.... Read more
Video Conference
Video conferencing is a technology that allows users in different locations to hold face-to-face meetings without having to move to a single location. This tec... Read more
Viewings To Sales
Viewings to sales is a new sales measurement. This is the total number of viewings to the number of new deals. It excludes virtuals, renewals, and upgrades, et... Read more
Virtual Coworking Space
A virtual workspace is a coworking space that exists only virtually. The amenities offered by virtual offices and digital workspace are very close to those of ... Read more
Virtual Office
A virtual office is a service that provides the customer with a mailing address and telephone answering service. The virtual office service is typically offere... Read more
Virtual PA (Personal Assistant)
Virtual PA is a service that offers a personal assistant that works remotely. A PA can provide a wide range of support services to a business. Some of the typi... Read more
Visitor Management System
A visitor management system is a technology that can record the usage of the facilities by specific visitors and provide documentation of visitor’s whereabouts... Read more
VMM (Voicemail Mail Messaging)
Voicemail mail messaging is a service that allows customers to record a message on a professional voicemail. The message is then stored on the system which you... Read more
Low resolution descriptions of a user interface or website. Used to formulate high level functionality and layout before the full design effort is completed. E... Read more
Workspace
A physical area designated to focused work – which could be a meeting spaces, private office, dedicated desks or bank of hot desks.
Workstation
A workstation is usually a desk, chair, and in most cases an under desk drawer unit. It can also be the amount of space a business center allocates to one pers... Read more
Yield per occupied square foot is the total income that a building is receiving per occupied square foot. It includes meeting rooms and all services income. It... Read more
Yield Per Square Foot
Yield per square foot is the total income that a building is receiving per square foot whether it is fully occupied or not. It includes meeting rooms and all s... Read more
A VC firm that can’t raise a new fund, and thus can’t make new investments.
Zombie Startup
A company that shows little to no growth in web traffic in the past year that claims to still be operating. Example: They claim to be a big deal, but they̵... Read more
