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An accelerator works as a program that accelerates the process of growth of externally developed ideas. Usually they offer workspace, capital, coaching, networ... Read more


Accommodation Address

An accommodation address is a service similar to post office boxes to deliver mail in the name of a person or business for retrieval. Small businesses that hav... Read more

Agile Workspace

A typical agile workspace strays away from the desk setting and allows residents to work anywhere in the coworking space. This could be a comfortable soft seat... Read more
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Baby Boomer

Baby boomer term (first used in 1970 in a Washington Post article) refers to people born between 1946 and 1964 during the post–World War II baby boom. This dem... Read more


Brokers help match businesses or individuals with available flexible workspaces globally. They work as a third-party agent in the tenant/landlord or client/ope... Read more


A broker is a third-party agent in the tenant/landlord or client/operator agreement process that helps to match businesses or individual entrepreneurs with ava... Read more

Business Center

A business center is a professionally managed commercial facility that offers an end-to-end business infrastructure for short, medium, and long term durations.... Read more

Business Continuity

Business continuity is a service offered by most business centre locations. This is actually emergency planning and assistance should a disaster occur to a com... Read more

Business Lounge

A business lounge is a purpose-built facility (like a room at an airport for business class passengers) in a flexible space environment. Business lounges are i... Read more
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Cloud Computing

Cloud computing is the on-demand availability of computer system resources, such as data storage (cloud storage) and computing power, without direct active man... Read more


Co-living is a residential community living model that accommodates three or more biologically unrelated people. It is a type of intentional community that pro... Read more


One of the definitions for community according to Oxford Dictionaries is: “a feeling of fellowship with others, as a result of sharing common attitudes, intere... Read more

Community Manager

The role West Quay Offices staff take on through enabling our member community to be able to make use of our space and services. Typically at West Quay Offices... Read more

Conference Call

A conference call is a telephone call in which one person talks to several people at the same time. The conference call may be designed to allow the called par... Read more


Coworking is a state of being, a methodology whereby people and/or groups of people that don’t belong to the same organization or project work alongside one an... Read more

Coworking Contract

A coworking contract is a paperwork required for coworking rentals. Coworking contracts are way simpler than traditional office rental agreements. Operating... Read more

Coworking Space

According to Wikipedia, a coworking space is an arrangement in which workers of different companies share an office space, allowing cost savings and convenienc... Read more
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Dedicated Desk

A dedicated desk is a personal desk in a shared workspace environment. The option is offered by coworking spaces at a higher price than shared desks. Having a ... Read more
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Economics Agglomeration

Economies of agglomeration or agglomeration effects are cost savings arising from urban agglomeration. The term economies of agglomeration is used in urban eco... Read more

Event Space

Event space is a space for rent provided by operators both to members and non-members. Event space is an extra source of profit for flexible workspace managers... Read more
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Flexible Office

A flexible office is a private office suite within a business center or a coworking space. It’s separated from other offices to maintain privacy. A serviced of... Read more

Flexible Workspace

Flexible workspace is a fully serviced office with dedicated workspaces, amenities, and furnishings available to companies and professionals via flexible lease... Read more
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General Data Protection Regulation (GDPR)

The General Data Protection Regulation or GDPR is a legal framework that sets guidelines for the collection and processing of personal information from individ... Read more

Generation X

Generation X or Gen X or the “MTV generation” is the name given to the generation of Americans born in the early 1960s and the early 1980s. This de... Read more

Generation Y

Generation Y also known as millennials, are the demographic cohort following Generation X and preceding Generation Z born between 1980 and 2000. Generation Y i... Read more

Generation Z

Generation Z or Gen Z is the demographic cohort after the millennials — generation Y. Generation Z, colloquially known as Zoomers, is the demographic cohort pr... Read more
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A hackerspace is a community-operated physical place, often “not for profit” in the United States, where people share their interest in tinkering w... Read more


Hospitality is the relationship between a guest and a host, where the host receives the guest with goodwill, including the reception and entertainment of guest... Read more

Hot Desking

Hot desking is an office organization system that involves multiple workers using a single physical workstation or surface during different time periods. The t... Read more
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An incubator is typically a low or no-cost space for startups. The incubator owner may take a small equity stake in the venture, provides mentoring and coachin... Read more

Information Technology (IT)

IT or information technology refers to anything related to computing technology, such as networking, hardware, software, the Internet, or the people that work ... Read more

IoT (Internet of Things)

The Internet of things (IoT) describes the network of physical objects —“things”— that are embedded with sensors, software, and other technologies for the purp... Read more
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Jelly Coworking

Jellies or Jelli is an informal regular gathering of independent workers who convene or choose to ‘hang out’, in a cafe or ‘free’ works... Read more
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License Agreement

A license agreement is a contract agreed between a client and the workspace operator. It usually sets out the initial terms of the agreement in a simple and fl... Read more
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Mail Forwarding

Mail forwarding is a mailing address service that allows your mail to be sent to a business address and then forwarded on to you. West Quay Offices offer me... Read more

Meeting Room

There will always be a need for bringing people together around a table but the purpose with which you’re gather may change per meeting. West Quay Offices offe... Read more

Meeting Rooms

A meeting room is a set-aside meeting space for people to get together and hold business and informal meetings, discuss issues, set priorities, and make decisi... Read more


A member is someone that belongs to or is a part of a group or an organization. To become a member of a coworking space, a person needs to sign up for one of t... Read more

Micro Business

A micro-enterprise is generally defined as a small business employing nine people or fewer (usually 1-5) and having a balance sheet or turnover of less than a ... Read more
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Occupancy at a flexible workspace refers to the number of offices/units that are occupied by customers. For instance, if your center has 10 offices and 5 of th... Read more

Open Space

Open space is a completely open area at a flexible workspace. It is usually outfitted with part-time desks, private desks, skype rooms, and phone booths. The b... Read more


An operator is a person who maintains, manages, operates, controls engages in, conducts, carries on and/or owns a business. A flexible workspace operator is a ... Read more
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PAAS (Platform as a Service)

Platform as a service (PaaS) or application platform as a service (aPaaS) or platform-based service is a category of cloud computing services that provides a p... Read more
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Remote Worker

Someone who doesn’t need to be in a specific location to perform their work – typically you need a great Internet connection and ability to focus as a starting... Read more

REVPAW (Revenue Per Available Workstation)

REVPAW or Revenue per Available Workstation is the amount of revenue generated from the total number of workstations listed across your center (and all locatio... Read more

REVPOW (Revenue Per Occupied Workstation)

REVPOW (Revenue per Occupied Workstation) is the total amount of revenue generated from each occupied workstation and is generally a weighted average over the ... Read more
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SAAS (Software as a Service)

Software as a service is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes... Read more

Services To Rent Ratio

Services To Rent Ratio is the total ratio of rental income to service income. All income with the exception of Rent or license fees is deemed as service income... Read more

Shared Office

A shared office is an office space where two or more companies work and share the cost of the rent. Shared offices are usually shared by companies, not freelan... Read more

Super Flexible Office

Super flex office is a workspace for companies with a hybrid workforce. For example, a company with 100 employees can rent an office with only 30 desks. Employ... Read more

Support Services

Support services are pay-as-you-go secretarial support services provided by flexible workspaces. They range from having help with photocopying or binding docum... Read more
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Team Space

Team space is a technology solution to link together team member professionals who are separated from one another either by organizational structure or geograp... Read more

Telephone Answering

Telephone answering is a professional service for businesses and their customers. The service provides telephone answering and message forwarding to create a p... Read more

Third Space

Third Space is a place between work and home in which workers ‘touchdown’ — such as a meeting room, a coffee shop with Wi-Fi, a hot desk, a business lounge, or... Read more

TMT (Technology, Media and Telecoms)

The technology, media, and telecom (TMT) sector is an industry grouping that includes the majority of companies focused on new technologies.

Touchdown Space

The touchdown area is a quick check-in spot, not designed for long meetings, and perfect for sharing ideas, quick chats, when you don’t want to disturb anyone ... Read more
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Value-Added Services

Value-added services are those offered on top of coworking membership plans. They go as à la carte propositions, which means members can order them separately.... Read more

Video Conference

Video conferencing is a technology that allows users in different locations to hold face-to-face meetings without having to move to a single location. This tec... Read more

Viewings To Sales

Viewings to sales is a new sales measurement. This is the total number of viewings to the number of new deals. It excludes virtuals, renewals, and upgrades, et... Read more

Virtual Coworking Space

A virtual workspace is a coworking space that exists only virtually. The amenities offered by virtual offices and digital workspace are very close to those of ... Read more

Virtual Office

A virtual office is a service that provides the customer with a mailing address and telephone answering service. The virtual office service is typically offere... Read more

Virtual PA (Personal Assistant)

Virtual PA is a service that offers a personal assistant that works remotely. A PA can provide a wide range of support services to a business. Some of the typi... Read more

Visitor Management System

A visitor management system is a technology that can record the usage of the facilities by specific visitors and provide documentation of visitor’s whereabouts... Read more

VMM (Voicemail Mail Messaging)

Voicemail mail messaging is a service that allows customers to record a message on a professional voicemail. The message is then stored on the system which you... Read more
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A workstation is usually a desk, chair, and in most cases an under desk drawer unit. It can also be the amount of space a business center allocates to one pers... Read more
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Yield Per Occupied Square Foot

Yield per occupied square foot is the total income that a building is receiving per occupied square foot. It includes meeting rooms and all services income. It... Read more

Yield Per Square Foot

Yield per square foot is the total income that a building is receiving per square foot whether it is fully occupied or not. It includes meeting rooms and all s... Read more
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