Terms and Conditions

Last updated on October 31, 2025.

These terms and conditions for your access to and use of office space provided by West Quay Offices Inc. at 201 – 252 Esplanade West, North Vancouver, British Columbia, Canada, V7M 3G7 (the “Office”) constitute a legal agreement and are entered into by and between you and West Quay Offices Inc. (“Company,” “we,” “us,” “our”). The following terms and conditions, (collectively, these “Terms and Conditions”), govern your access to and use of the Office and the services we provide in relation to your use of the Office (our “Services”).   

BY ACCESSING OR USING THE OFFICE, YOU ACCEPT AND AGREE TO BE BOUND AND COMPLY WITH THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY FOUND AT http://westquayoffices.com/privacy-policy/, INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OR THE PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE OFFICE.   

We reserve the right in our sole discretion to revise and update these Terms and Conditions from time to time. We will provide you with a copy of any updated Terms and Conditions by posting a notice within the “Members” section of our website https://westquayoffices.com. Any and all such modifications are effective immediately upon posting. You agree to periodically review the Terms and Conditions in order to be aware of any such modifications and your continued access to or use of the Office shall be your acceptance of these.

Office Etiquette and Community Rules 

You agree to be bound by and comply with our “Etiquette Rules and Best Practices for Safe Working in West Quay Offices” (“Etiquette Rules”), which are sent to you by email, posted within the Office and/or on our website located at https://westquayoffices.com/knowledge-base-article/etiquette-rules-best-practices-for-safe-working-in-west-quay-offices/ (Under Support, Knowledge Base) and are incorporated herein by reference. These Etiquette Rules are subject to change from time to time. You are responsible for ensuring your guests also comply with these rules. Failure to comply with the Etiquette Rules constitutes a breach of these Terms and Conditions.

Services 

For further clarity, “Services” refers to your access to and use of our online member network, space in the Office, and certain other related services and features we provide. Some features of the Services may be subject to Additional Terms, which will be posted with those features or otherwise communicated to you. We will consider your use of those features your acceptance of the applicable Additional Terms, and those Additional Terms will be incorporated in these Terms by this reference.

 

Service Retainer (Deposit) for 24/7 Access Memberships 

Upon signing your agreement, you will be obligated to deliver to us a Service Retainer in the amount specified in your Membership Details. This Service Retainer will be held by us as a retainer for the performance of all your obligations under this Agreement and is not intended to be a reserve from which fees may be paid. You may not deduct outstanding fees from the Service Retainer. If you are in default under this or any other agreement with us, we may, without prejudice to any other rights, use any funds held by way of retainer to discharge any unpaid sums due to us. Subject to the complete satisfaction of your obligations, we will return the balance of the Service Retainer to you, without interest, within thirty (30) days (or as required by law) after the later of: (1) the termination of this Agreement, and (2) your complete vacation of the Office and removal of all property.

 

Payment, Renewal, and Continuing Services 

Your membership is considered a “continuing services contract” under British Columbia’s Business Practices and Consumer Protection Act.

By signing up for our Services and providing your payment information, you authorize us to charge the recurring or nonrecurring fees associated with the particular Services you are purchasing to the payment method you provide at the time of signup. You must keep your payment information up-to-date and accurate. The standard Membership Fee and any fixed, recurring services are billed in advance. Recurring fees will be charged each month on the anniversary of your contract Start Date unless we notify you otherwise. If we are unable to charge your payment method for any reason, we may immediately suspend or terminate your use of the Services.   

Renewal and Fee Changes: Your monthly services will renew automatically on a month-to-month basis. We reserve the right to change the fees for Services upon renewal. We will provide you with at least thirty (30) days’ notice of any fee changes for the upcoming renewal term. Your continued use of the Services following such notice constitutes your agreement to the modified fees. If you do not agree to the modified fees, you may cancel your account as set forth below. In accordance with provincial law, your continuing services contract shall not exceed a duration of two (2) years without your express written consent for renewal.   

You may at any time cancel your account as set forth below if you do not agree to any modified fees. If you would like to stop a recurring service, you must submit a request to [email protected], and we will remove the service starting from the next calendar month from your request. For any period of less than a month, the standard fee may be applied daily.

 

Pay-as-You-Use and Additional Fees 

Fees for pay-as-you-use (one-off) services, plus applicable taxes, are billed in arrears in accordance with our published rates, which may change from time to time. You acknowledge and agree that you are responsible for, and authorize us to charge your payment method for, any additional fees incurred by you, your guests, or your team members, which will be added to your invoice without prior notice. These fees include, but are not limited to:   

  • Cleaning Fees: Fees for failure to clean an area after use. These fees will be added to your invoice without warning and may be $100 for a large meeting room, $70 for a small meeting room, $50 for a private booth, $30 for any lounge area desks (including phone booths), and $20 for dining area tables, or more, depending on the mess left.   
  • Honesty Bar: Any items taken from the Honesty Bar that are not paid for at the time of consumption. A service fee will be applied to any unpaid items added to your invoice.   
  • Recycling & Disposal Fees: Fees for improper disposal of waste or for requesting disposal services for large items, as detailed in our Etiquette Rules.   
  • Replacement Fees: Fees for any lost or damaged Access Device (key or keycard) or any other items provided to you for temporary use.   
  • Damages: Costs associated with any damage to the Office or its contents caused by you, your guests, or your pets.   
  • Visitor Fees: A day pass fee will be added to your invoice if any of your visitors are found to be working in our workspaces without you being present.

 

Late Payment Fees 

We incur extra costs if you pay late. To cover these costs, if payment for the Membership Fee or any other accrued and outstanding fee is not made within fourteen (14) days of the due date, we will charge you an administration fee that is a genuine pre-estimate of our administrative costs. This fee will be $25 plus 5% of the overdue balance on all overdue balances under $1,000. For balances equal to or greater than $1,000, the fee will be $50 plus 5% of the overdue balance. If your account becomes grossly overdue, you may be charged further collection fees we incur in administering your account.

Insufficient Funds Fees 

You will pay a fee of $50, or the maximum amount permitted by law, for any failed payments due to declined credit cards, insufficient funds from direct debit payments, or returned checks.

Liability for Fees 

You are liable for all fees and any other amounts for which services are requested or rendered, regardless of whether a payment made by any particular medium is declined or rejected in whole or in part. If we are unable to charge your payment method and request it, you must immediately pay all outstanding amounts by an alternate form of payment accepted by us.

 

Payment Disputes 

If you dispute any amount in an invoice, you must give us prompt written notice of the disputed amount. You have the duty to prove the disputed amount was billed in error. If there is an actual billing error, we shall correct it with a credit note, and the corrected outstanding invoice will be immediately payable. If you fail to prove an error in the billing, the disputed amount shall be considered undisputed, due immediately, and subject to applicable late fees.

 

Refunds 

All fees are non-refundable.

 

Access to the Office 

If you sign up for a membership plan that includes either a dedicated desk or a private office, you will be permitted to access the Office twenty-four hours a day, seven days a week. If you sign up for a plan or options that includes access to a non-dedicated desk, you will be permitted to access the Office only between 9:00am and 5:00pm on the days which you have a booking. Bookings are only permitted between 9:00am and 5:00pm Mondays through Fridays (our “Business Hours”).

 

Meeting Rooms, Phone Booths, and Resource Booking 

Depending on monthly plan you signed up, it may include complimentary hours of exclusive use of any of the private meeting rooms, private booths or dedicated desks per month. Any use beyond this complimentary time will be subject to an additional charge. Phone booths are complimentary for all members and do not require booking. Use of phone booths should be limited to 30-60 minutes at a time to ensure availability for other members. When you book any resource (such as a meeting room or private booth), you are responsible for leaving the resource in good order and for any damages incurred. Additional janitorial or cleanup fees will be charged to you if the resource is left in an unsatisfactory condition. If a meeting runs overtime, you must inform reception or extend your booking via the member portal, mobile app, or booking tablet. Extending your time is only possible if no one else has booked the resource after you, and you will be charged for the extra time.

 

Common Areas 

Common spaces in the Office, such as the lounge area, are intended for use of members only. All spots in common areas are “first come, first served” and cannot be reserved. You may not conduct business in the hallways, reception area, or any other common area except in your designated office or a booked meeting room without our prior written consent. You must use headphones if you are listening to music or on a call; you must not use speakers in any common area.

 

Food, Dining, and Kitchen Rules 

You must consume hot or wet meals only in the designated dining area or, if you have one, in your private office. Small snacks and beverages are permitted in all areas, provided you keep the location clean afterward. When using the shared microwave, you must cover your food to prevent splatters, clean up any spilled food immediately, and avoid heating strong-smelling foods (such as fish or broccoli) that may disturb other members. You should only use the microwave to heat your meal, and it should not run for more than 2-3 minutes. You are not permitted to cook raw food on the premises.

 

Mail and Packages 

If your membership plan includes mail and package services, we will collect your mail and package receipts during our Business Hours (9:00am to 5:00pm, Mondays through Fridays). We will notify you by email, the member portal, and/or our mobile app.   

  • Restrictions: We will not accept any items exceeding 4.5 kg (10 lbs.) in weight, 46 cm (18″) in any dimension, or 0.03 cubic meters (1 cubic foot) in volume. We will also not accept any items containing dangerous, live, or perishable goods. Items of a larger size will only be accepted upon mutual prior agreement. We reserve the right, in our absolute discretion, to refuse to accept any quantity of items we consider unreasonable or unlawful.   
  • Address Use: You must use the exact mailing address without modification as set forth by us. The delivery address must include the individual or business name of the intended addressee, and the name must match the names registered on the account. We accept mail for only one (1) company name per agreement. If you have a private office, we may accept mail for each of your registered team members/occupants. If you have a Virtual Office plan, we may limit mail acceptance to a specific number of named contacts. Service for additional company names or contacts must be purchased under separate agreements.   
  • Storage and Disposal: You must collect packages within thirty (30) days of receipt and letters within sixty (60) days. After this period, we reserve the right to return any uncollected items to the sender at your expense, charge a storage fee, or dispose of them.   
  • Forwarding: We will only forward mail received on your behalf to an address that is associated with your company or an employee’s home address. We will not forward mail or packages received on your behalf outside of Canada, nor will we forward items to a third party.   
  • Fraudulent Activity: To prevent our facility or address from being used in connection with possible fraudulent activity or in violation of laws or governmental regulations, we reserve the right to immediately suspend services and/or terminate your agreement if we determine our facility or address is being used for such purposes. Any termination for such a violation does not put an end to your financial obligations.   
  • Fees and Liability: We may charge an administrative fee if we determine there is an excessive volume of mail being received and processed on your behalf. You release us from any liability arising out of or incurred in connection with any mail or packages sent or received on your behalf. We hold no liability over loss or damage of delivered or any transit goods.   

 

Additional Services 

If additional services become available and you chose to receive them, Additional Terms and Conditions may apply. Any Additional Terms and Conditions are hereby incorporated into these Terms and Conditions by this reference. All pay-as-you-use services are subject to the availability of our staff at the time of your service request. We will endeavor to deal with a service request at the earliest opportunity, but we will not be held responsible for any delay. We may, at our discretion, discuss special arrangements for your use of the facilities outside of our standard Business Hours. There may be an additional charge for any such special arrangements.   

 

Know Your Customer (KYC) Requirements 

For certain Services we provide, we may require you to provide confirmation of both personal and business identification or documentation. Where this is a requirement, we will only be able to commence the services you have contracted for once you have provided the requested information.   

 

Fair Usage Policy 

Where any unlimited services (e.g., telephone calls, printing, scanning, complimentary meeting room hours, etc.) are included within a service package, these are subject to a fair usage policy as defined by us. We reserve the right to limit or withdraw your use of such services, without notice, if we determine you are in breach of fair usage.

 

Eligibility, Guests, and Visitors

  • Eligibility: You and your guests must be at least 19 years of age in order to access the Office. You agree to provide us with accurate and complete information about yourself when you sign up and as you use the Services. At this time, we are unable to accommodate children. In instances of an emergency, we may accommodate children for short durations, provided a responsible parent is present with them at all times. The high-tech equipment in our offices does not prioritize the safety of children, and you assume all risk for any child you bring into the Office.   
  • Guest Policy: You must host all guests in a booked meeting room or, if your plan allows, in your private office. The co-working shared space, including the business lounge area, shall not be used for hosting guests or meetings. You must register all guests through our mobile app or members portal before they enter the Office. This registration process will provide your guest with their own WiFi access code by email. Guests must check in at the front desk or kiosk upon arrival. We reserve the right to request to inspect and make a copy of the valid, government-issued photo identification of your guests before allowing them into the Office.   
  • Host Responsibility: You must be present in the Office to host your visitors. You must pick up all visitors from the reception area and accompany them at all times until they exit our workspaces. You are responsible for your visitors and their adherence to these Terms and Conditions and our Etiquette Rules. You (the contract owner) will be responsible for all costs, damages, or fees incurred by your visitors, including property damage or unpaid Honesty Bar items.   
  • Restrictions: Non-member visitors are not permitted on the premises after 8:00 P.M. You must not use the Office for any purpose that involves frequent visits by members of the public. This includes, but is not limited to, businesses such as retail, massage parlours, chiropractic, dentists, adult entertainment stores, or any business that experiences frequent heavy traffic, or any business we deem unsuitable for the space. In the event you expect to have multiple or numerous visitors, we may require you to book an additional office or meeting room space at current rates to accommodate those visitors. We reserve the right to refuse access to visitors if they cannot be accommodated in a safe or appropriate manner. Please discuss any high-volume visitor requirements you may have with our reception team in advance.   

 

Use of the Office and Conduct 

You, your Members, and your guests shall conduct themselves in a business-like manner while in the Office and use the property at all times in a way that is free of behavior that could be considered a material breach of this agreement. Proper business attire shall be worn at all times. You must ensure that your noise level is kept to a level so as not to interfere with or annoy other members, in accordance with our Etiquette Rules.   

  • Soliciting: You may only solicit other members for business or any other purpose through Company-approved channels, such as our private discussion board or official networking events. You must not persistently attempt to sell to other members who have not expressed interest.   
  • You confirm that your accommodation and the Office will be free of items not related to general office use, including without limitation medical waste, needles, bodily fluids, and the like.   
  • No part of the Office may be used for overnight accommodation or sleeping, inappropriate or indecent conduct, or any unsanitary use. 

 

Keys, Keycards, and Security 

Any keys or keycards (each, an “Access Device”) that we provide to you remain our property at all times. Access Devices are limited to the number of occupied workstations in your plan. Additional devices may be purchased for a one-time activation fee, which is available upon request. You shall not allow anyone else to use any access cards or fobs provided to you without our consent. You shall not make, nor allow anyone else to make, any copies of an access card or fob. Each member must use their own access card and fob to enter. If you lose or misplace any access card or fob, you must notify us immediately. You will be required to pay a reasonable fee for any replacement access card or fob and for changing locks, if required. We may require all persons receiving an access card and fob to complete an ID verification process, including providing one form of government-issued photo ID. If you are permitted to use the Office outside normal business hours, it is your responsibility to lock the doors to your private accommodation, if you have one. You must not hold the main door open for anyone other than your registered visitors. You must be vigilant and ensure you do not allow any unauthorized person to “tailgate” (follow you in without your knowledge) or “piggyback” (be let in by you) to gain access to the Office. When leaving the Office after hours, you must ensure the main Office door, which auto-locks, is securely closed behind you. You (the contract owner) are responsible for anyone you let into the workspace, whether they are your visitor or you simply allowed them entry. You will be held responsible for any damage, compensation, costs, and associated service fees they incur. Any access card and fob are property of the Company and must be returned to us immediately upon request or upon the termination of your account.   

 

Security, Video Surveillance, and Access Systems 

Notwithstanding any access card or fob the Company may provide you with, you and any of your guests may be required to present valid, government-issued photo identification in order to access the Office. For safety and security purposes, we record certain shared areas in our Office via video. By entering the premises, you consent to this monitoring. Clear and conspicuous signage is posted at all entrances and in areas subject to surveillance. We collect information through this video surveillance system and our computerized access system, including personal information such as images, names, email addresses, and dates and times of access. We use this information for security, safety, and enforcement of our community rules, as defined in our Privacy Policy. This footage is retained on our local office hardware for a period of 3 to 6 months before being deleted. It is your responsibility to inform your guests about these video and access monitoring systems before allowing them to enter the Office.   

Facial Recognition Access (Optional Service): We may offer the use of facial recognition technology as an optional method for secure, keyless access to the Office. The use of this service is strictly voluntary and is not a condition of your membership. Members who choose not to use facial recognition will be provided with an alternative access method, such as a keycard or fob, at no disadvantage. The collection and use of your biometric information for this purpose requires your separate, express, opt-in consent and is governed by the “Biometric Information” section of our Privacy Policy, which you must review before enrolling.

 

Health and Safety 

In order to ensure all Office users have a safe and secure working environment, you, your employees, and your visitors must comply with all health and safety requirements set out by us, by law, and as are otherwise applicable to the Office. You agree not to enter, or permit your guests to enter, the Office if you or they are experiencing symptoms of any contagious illness.

 

Property 

We are not responsible for any damage, loss, or theft of property you or your guests bring to the Office. ALL YOUR EQUIPMENT STORED IN OUR TELECOMMUNICATIONS ROOM IS STORED AT YOUR OWN RISK. WE DISCLAIM ANY AND ALL LIABILITY FOR SUCH EQUIPMENT AND SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGE TO SUCH EQUIPMENT. Upon termination of your Membership you must remove all of your property from the Office. If you fail to do so, we will dispose of the items you leave behind and you will be responsible for any related expense. You waive any claims or demand regarding property left behind or our handling of such property.   

 

Our Property, Alterations, and Signage 

You must take good care of all parts of the Office, its equipment, fittings, and furnishings you use. You agree to maintain your accommodation (such as a private office or dedicated desk) in good condition throughout the duration of your agreement. Your accommodation must be kept clean and free of rubbish, improper food storage, or any other items that may attract pests or vermin. You shall not affix anything to the windows, walls, or any other part of the Office, or make any alterations or additions to the Office Space, including installing any locks or bringing in additional furniture, without our prior written consent. No additional locks or bolts of any kind shall be placed upon any of the doors or windows of the Office by you, nor shall any changes be made to existing locks or the mechanisms thereof, without our prior written consent. You will not use or occupy more space than what is included in your agreement. A single co-working agreement includes space for one desk and one chair; no additional furniture or other items can be brought into the center. You may not put up any signs, posters, or other items on the doors of your accommodation or anywhere else visible from outside the room(s) you are using without our prior written approval. We reserve the right to charge a fee for any signage and to specify its design to ensure it remains in keeping with the Office’s design. Prior to the termination of your agreement, you must remove all of your, your Members’, and your guests’ property from the Office Space. You must leave the Office Space in the same condition as you received it, accounting for normal wear and tear. You are responsible for the full cost and expense of the removal of any alterations and any restoration necessitated by such removal. We may charge an Office Restoration Service fee for any repairs, painting, or deep cleaning required to return the space to its original, rentable condition, beyond normal wear and tear. We may deduct any such costs from your Service Retainer.   

 

Pet Policy 

West Quay Offices is responsible for assuring the health and safety of all members. As such, West Quay Offices does not permit members to bring their household pets to work. 

Service Animals: In accordance with the BC Human Rights Code, West Quay Offices welcomes members and visitors with disabilities who are accompanied by a service animal. A service animal is an animal that is trained to perform tasks for a person with a disability.   

  • Requirements: The service animal must be leashed and under the continuous, full control of its handler at all times. The handler is responsible for the animal’s behavior and for cleaning up completely and immediately after the animal.   
  • Exclusion: We may require the removal of a service animal from the premises if its behavior poses a direct threat to the health or safety of others, is not house-trained, or is otherwise disruptive to the work environment (e.g., uncontrolled barking). An animal’s removal will be based on its specific, observed behavior, not on speculation or the subjective reactions of others.
  • Liability: The contract owner is responsible for their members, employees, or visitors who bring a service animal to the office and is completely and solely liable for any injuries or damage to person or property caused by the animal. Any repair, cleaning, or maintenance costs incurred as a result of the animal will be charged in full to the contract owner. West Quay Offices shall not be liable for the loss of, or injury to, any animal brought to the office.   

 

Parking 

We may make reserved parking stalls available to members for a monthly fee, and guest parking available for visitors. All use of the parking facilities is at your, your team members’, and your guests’ own risk.   

  • Reserved Parking: If you purchase a reserved parking plan, you will be charged a monthly fee and a refundable deposit for the parking gate fob. You (the contract owner) agree to the following conditions:   
    • You must only use the parking stall specifically assigned to you.   
    • You shall not permit a parking stall to be used by anyone not listed as a member on your contract agreement.   
    • You must have sufficient insurance for any vehicle you park or store on the property.   
    • You are prohibited from carrying out any oil changes or major repairs on the property.   
    • You must immediately, at your own expense, clean up any oil or other substance that spills or leaks from your vehicle.   
    • You must adhere to the maximum speed limit of 15 km/h within the common property.   
  • Visitor Parking: Your visitors may use designated guest parking free of charge. Visitor parking is limited to a maximum duration of two (2) hours. Any vehicle found to be in violation of this rule may be towed by the strata corporation at the vehicle owner’s expense. West Quay Offices takes no responsibility or liability if your or your visitor’s vehicle is towed for violating parking rules.   

 

Bicycle Storage 

We have bicycle storage available free of charge to members on the first floor of the building. Bicycles are not permitted in the elevator, hallways, or any other indoor common areas or workspaces. Bicycles must enter or exit the building only by way of the vehicle entry to the underground parking facility. We strongly suggest you lock your bicycle, as we are not responsible for any lost, stolen, or damaged property.   

 

Electrical Use 

The electrical current provided in the Office shall be used for ordinary lighting, powering personal computers, and other small appliances only. You must not, without our prior written consent, operate any equipment that has a higher heat output or electrical consumption than typical office equipment, such as heaters, fridges, servers, or large UPS units. We may grant such permission at an agreed-upon cost to you. If you are approved to operate such a high-consumption device, you must ensure you have liability insurance for any damages that may result from its malfunction. If you require any special installation or wiring for electrical use, telephone equipment, or otherwise, such wiring shall be done at your expense by the personnel designated by us.

 

Prohibited Equipment, Activities, and Substances 

You shall not, without our prior written consent, store or operate in the Office any large business machine, reproduction equipment, heating equipment (including space heaters), stove, radio, stereo equipment, or other mechanical amplification equipment. You are also prohibited from storing or operating any audio and/or video surveillance equipment, security alarms, vending machines, refrigerators, boilers, or coffee equipment, other than what is provided by us. You must not conduct a mechanical business, do any cooking (except for using the provided microwave), park any electric-powered vehicle inside the Office, or use any oil-burning fluids, gasoline, or kerosene. No offensive gases, odours, open flames, or liquids shall be permitted.   

  • Manufacturing and Storage: You shall not use the Office for manufacturing or storage of merchandise, except as such storage may be incidental to general office purposes.   
  • Smoking and Vaping: Smoking of any type (including nicotine, electronic, or vaping) shall be prohibited in all areas of the Office, including private offices and all common areas.   
  • Prohibited Substances: You shall not occupy or permit any portion of the Office to be used for the manufacture, sale, gift, or use of liquor, narcotics, or tobacco in any form.   

 

Dangerous Activities and Prohibited Items 

You, your members, and your guests shall act in a respectful manner and use the Office in a manner consistent with typical commercial office building usage. You shall not perform any activity or permit anything that is reasonably likely to be disruptive or dangerous to us or any members, or our or their employees, guests, or property. The use of the Office to conduct or pursue any illegal or offensive activities is strictly prohibited. In addition to the items banned elsewhere in these Terms, the following items are strictly prohibited from being brought into the Office:   

  • Weapons of any kind concealed or otherwise.   
  • Any offensive, dangerous, hazardous, inflammable, or explosive materials, including explosives, explosive charges, and related paraphernalia.   
  • Items requiring a license to operate or carry, including certain radio equipment, without our prior written consent.   
  • Large quantities of combustibles, inflammable liquids, or pressurized gases.   
  • Equipment or materials likely to cause injury or harm.   
  • Materials or substances banned in Canada.   
  • Stolen materials or equipment. No member of our team has the ability to waive this provision or to authorize you to have weapons on the premises. If you are found to be in violation of this rule, your agreement will be immediately terminated, with zero tolerance.   

 

Account Termination and Default 

If you fail, or if we suspect that you have failed, to comply with any of the provisions of these Terms and Conditions (which includes default on any payment), or at any other time when we in our reasonable discretion see fit to do so, we may, at our sole discretion:

  • Withhold any and all Services, including restricting your access to the Office, with respect to such default; and/or
  • Terminate your account with immediate effect and possibly without prior notice to you. We also reserve the right to immediately restrict services, cancel renewal, and/or terminate the agreement if we determine our facility or address is being used in connection with possible fraudulent activity or activity that may be a violation of laws or governmental regulations. In addition, we may decline to renew your subscription for any or all Services at the end of your subscription period for any reason or for no reason. You may cancel your account at any time, with thirty (30) days’ notice, by visiting member’s portal or by submitting a request to [email protected]. If your individual account was created by a Company, an authorized representative of such Company may at any time terminate your individual account by contacting us. We do not provide refunds upon termination or cancellation of your account with respect to amounts already paid. You will remain liable for past due amounts, and we may exercise our rights to collect due payment.   

 

Discrimination and Harassment 

We will not tolerate discrimination or harassment of any kind. Specifically, West Quay Offices prohibits discrimination and harassment against any individual on our premises, including West Quay Offices personnel, members, vendors, and guests, because of that individual’s gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristics protected under the law. West Quay Offices takes any violations of this discrimination and harassment policy seriously and encourages reporting any violations. To report a violation, contact our community team. Any breach of this rule is a material breach of your agreement, is not capable of remedy, and your agreement may be terminated immediately, and services will be suspended without further notice. If any member, vendor, or guest is found to have violated this policy, we will take appropriate remedial action to address the conduct, up to and including prohibiting the individual from admission to our premises or immediately removing the offending party from the premises.   

 

Use of Name, Logo, and Photos of the Office 

You may not copy or use for any purpose the name “West Quay Offices” or any of our trademarks, logos, other identifiers, or other intellectual property or modified or altered versions of the same, or take, copy or use for any purpose any pictures or illustrations of any portion of the Office, without our prior consent.   

 

We are not liable for actions of other individuals 

We neither control nor are responsible for the actions or representations of other individuals or pets using the Office. We do not endorse, support or verify the facts, opinions or recommendations of our users or members.   

 

Confidentiality 

You acknowledge and agree that you use the open coworking environment at your own risk. We do not control and are not responsible for the actions of other members or their guests. We are not responsible for protecting your confidential information if you discuss it in open areas. We encourage you to use private offices, meeting rooms, or phone booths for any sensitive or confidential discussions.   

 

COVID-19 and Assumption of Inherent Risks 

You acknowledge the contagious nature of communicable diseases like COVID-19 and understand that using a shared office space involves an inherent risk of exposure that cannot be entirely eliminated, despite our reasonable efforts to maintain a safe environment. You understand that such exposure or infection may result in illness, personal injury, or other consequences. NOTWITHSTANDING THESE INHERENT RISKS, YOU ACKNOWLEDGE THAT, ON EACH OCCASION THAT YOU ENTER THE OFFICE, YOU ARE VOLUNTARILY DOING SO WITH KNOWLEDGE OF THE DANGER INVOLVED. YOU HEREBY AGREE TO ACCEPT AND ASSUME ALL RISKS OF PERSONAL INJURY OR ILLNESS ARISING FROM YOUR PRESENCE IN THE OFFICE. You agree to inform your guests about these risks and to ensure that they also voluntarily assume these inherent risks upon entering the Office. You agree that you are familiar with and will comply with all applicable federal, provincial, and local public health laws, orders, and guidelines while in the Office. You agree not to enter, or permit your guests to enter, the Office if you are experiencing symptoms of a contagious illness, have a confirmed or suspected case, or are otherwise required to isolate according to public health directives.   

 

Nature of these Terms and Conditions 

Notwithstanding anything in these Terms and Conditions to the contrary, these Terms and Conditions do not grant you any title, lease, easement, lien, possession or related rights in the Company, the Office or anything contained within the Office. These Terms and Conditions do not create a tenancy interest, leasehold estate, or other interest in real property.   

 

Your Company and Contact Information 

It is your responsibility to keep the information and key contact details we use to communicate with you up to date through our member portal or mobile app. This includes, but is not limited to, email addresses, phone numbers, and company addresses.   

 

Subordination 

This Agreement is subject and subordinate to our lease or agreement with the owner of the building in which the Office is located, and to any other agreements to which our agreement with the building owner is subordinate.   

 

Technology Release 

From time to time, at your request, we or our staff may help troubleshoot problems you may have in trying to access certain functionalities, such as printing or accessing the Internet. You agree that we are not responsible for any damage to any of your computers, tablets, mobile devices, or other electronic equipment, or otherwise to your system, related to such technical support. We do not assume any liability or warranty in the event that any manufacturer warranties are voided, and we do not offer any verbal or written warranty, either expressed or implied, regarding the success of any technical support.   

 

Internet and Telecommunications Policy 

This Policy applies where you wish to use our Telecommunication and Internet connectivity services and equipment.

  1. Content Disclaimer:You acknowledge that we do not monitor the content of information transmitted through our telecommunications lines or equipment, which includes, but is not limited to, Internet access, telephone, and data lines (“Telecommunications Lines”). You further acknowledge that we are merely providing a conduit for your Internet transmissions, and we accept no liability for the content of transmissions by you. You acknowledge that you have no expectation of privacy regarding any data or communications you send through or store on these systems. 
  2. Restrictions and Lawful Use:Our Internet service may be used only for lawful purposes. It shall not be used in connection with any criminal or civil violations of provincial, federal, or international laws, regulations, or other government requirements. Such violations include, without limitation, theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information; libel or defamation; threats of physical harm or harassment; or any conduct constituting a criminal offence or giving rise to civil liability. You are responsible for maintaining the basic security and virus protection of your systems to prevent their use by others in a manner that violates this Agreement. You are responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse. Your computers, tablets, mobile devices, and other electronic equipment must be kept up-to-date with the latest software updates provided by the software vendor.
  3. Acceptable Network Use Policy: You agree not to misuse the network in West Quay Offices or help anyone else to do so. Specifically, you must not even try to do any of the following using our network: * Probe, scan, or test the vulnerability of any system or network. * Breach or otherwise circumvent any security or authentication measures. * Interfere with or disrupt any user, host, or network, for example, by sending a virus, overloading, flooding, spamming, or mail-bombing. * Access, search, or create accounts by any means other than our publicly supported interfaces (e.g., “scraping”). * Send unsolicited communications, promotions, advertisements, or spam. * Send altered, deceptive, or false source-identifying information, including “spoofing” or “phishing”. * Publish, share, or store materials that constitute child sexually exploitative material, unlawful pornography, or are otherwise indecent. * Publish, share, or store content that contains or promotes extreme acts of violence or terrorist activity. * Advocate bigotry or hatred against any person or group based on their race, religion, ethnicity, sex, gender identity, sexual orientation, disability, or impairment. * Violate the law in any way, including storing, publishing, or sharing material that’s fraudulent, defamatory, or misleading, or that violates the intellectual property rights of others. * Violate the privacy or infringe the rights of others. * Download warez or copyrighted material, including using torrent websites for hosting, seeding, and downloading. 
  4. Violations, Security, and Compromised Devices:If we suspect you have violated this Policy, we will investigate and may institute legal action. We may immediately deactivate services to any account without prior notice to you and will cooperate with law enforcement authorities in bringing legal proceedings against violators. You agree to reasonably cooperate with us in all such actions. We reserve the right to remove any device from our networks that poses a threat to our networks or users until the threat is remediated. “Compromised” devices are those that have been infected by malware or hacked, often due to a failure to apply software patches and antivirus updates.
  5. Network Links:You must not create any links between our network and any other network or any telecommunications service without our consent. 
  6. WiFi Access and Passwords:You must never share your personal WiFi access codes (PIN number) or passwords with any other users or visitors. Sharing your password or PIN compromises security, as any device using it will be registered under your account, may impersonate you, and may even be able to unlock doors. It is a security risk for all of us. You are responsible for all activity on the network originating from your account or devices.   

 

Insurance

You are responsible for maintaining, at your own expense and at all times during your membership, the following insurance policies:

  • Commercial General Liability Insurance: covering you and your Members for injury and property damage to third parties. This policy must name “West Quay Offices Inc.” and “Certus Enterprises Ltd.” as “additional insureds”.
  • Personal Property Insurance: covering all property you, your Members, or your guests bring into the Office. You agree to provide us with proof of this insurance upon our request. You hereby waive any and all rights of recovery and subrogation you may have against us, our landlord, and our respective affiliates, directors, and employees for any damage or loss of property or person.

 

Disclaimer of Warranties 

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE OFFICE AND ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE OFFICE IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. NEITHER THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS OR SUCCESSORS MAKE ANY WARRANTY, REPRESENTATION OR ENDORSEMENT WITH RESPECT TO THE AVAILABILITY, OPERATION, PERFORMANCE, ANDOR USE OF THE SERVICES, OR ANY MATERIALS ON OR ACCESSED VIA THE SERVICES, INCLUDING WARRANTIES OR TERMS OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ANY OTHER IMPLIED WARRANTIES, TERMS OR INDEMNIFICATIO ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE IN TRADE.   

  • Network Security Disclaimer: West Quay Offices does not guarantee the security of the internet, wired or wireless telecommunications systems, or hosting services included in the Services. We are not responsible for any loss of data, information, business, goodwill, or otherwise as a result of such interruptions. You are responsible for protecting your own computers, devices, data, and information from damage or interference.   
  • Disclaimer of Liability for Data: We take no responsibility for personal or other third-party data that belongs to you or your members and is left on our copiers or visible on the network.   
  • Disclaimer of Liability for Third-Party Products: As part of its Services, we may provide third-party Internet access, computer hardware, and software (“Third Party Services”). WE DISCLAIM ANY AND ALL LIABILITY, INCLUDING ANY EXPRESS OR IMPLIED WARRANTIES, WHETHER ORAL OR WRITTEN, FOR SUCH THIRD-PARTY SERVICES. YOU ACKNOWLEDGE THAT NO REPRESENTATION HAS BEEN MADE BY US AS TO THE FITNESS OF THE THIRD-PARTY SERVICES FOR YOUR INTENDED PURPOSE.   

 

Limitation on Liability 

EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCE WILL THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE FOR NEGLIGENCE, NEGLIGENT MISREPRESENTATION, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, BREACH OF PRIVACY OR OTHERWISE. We are not liable for any loss as a result of our failure to provide a service, whether due to a mechanical breakdown, strike, delay, failure of staff, termination of our interest in our facilities, or otherwise, unless we do so deliberately or are grossly negligent. We shall not be liable for the loss of, or injury to, any animal brought to the Office.

  • Disclaimer of Indirect Damages from Loss of Service: We do not provide any service level agreement to you regarding the provision or loss of your Internet services. We shall not be liable for any indirect damages, including lost profits, arising out of, or resulting from any loss of service or degradation of connectivity/access to the Internet, even if we have been advised of the possibility of such damages. This shall apply to the fullest extent permitted by law.   


Indemnification 

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

  • Any breach of these Terms and Conditions (including the incorporated Etiquette Rules) by you, your employees, or your guests;
  • Your, your employees’, your guests’, or pets’ access to or use of the Office;
  • Any injuries or damage to persons or property caused by a service animal brought to the Office by you, your employee, or your guest; or
  • Any violation of our Acceptable Network Use Policy, including any damages to our infrastructure or business caused by your violation of this policy.   


Force Majeure (Extraordinary Events) 

We shall have no liability to you under this Agreement, and will not be considered in default or breach of this Agreement, if we are prevented from, or delayed in, performing our obligations or from carrying on our business by acts, events, omissions, or accidents beyond our reasonable control. This includes, without limitation, strikes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, disease or quarantine restrictions, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm, or default of suppliers or subcontractors. Our obligation to perform our obligations shall be suspended during the period required to remove such force majeure event. We shall notify you as soon as reasonably possible of the force majeure event and, if applicable, propose a suitable alternative accommodation in the same Office or in another available location.   


Governing Law and Jurisdiction 

These Terms and Conditions will be governed by and construed in accordance with the laws of British Columbia and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision, principle or rule (whether of the laws of British-Columbia or any other jurisdiction) and notwithstanding your domicile, residence or physical location. Any action or proceeding arising out of or relating to access to or use of the Office and under these Terms and Conditions will be instituted in the courts of the province of British Columbia and/or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.   


Waiver 

No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from these Terms and Conditions operates, or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.

Severability 

If any term or provision of these Terms and Conditions is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these Terms and Conditions or invalidate or render unenforceable such term or provision in any other jurisdiction.   


Entire Agreement 

The Terms and Conditions, our Privacy Policy, and our Etiquette Rules constitute the sole and entire agreement between you and West Quay Offices Inc. regarding your access to and use of the Office and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, regarding such subject matter.

Contact 

All comments or questions relating to these Terms and Conditions should be directed to [email protected].   

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