Virtual Office

From business address, phone services, virtual receptionists, hourly access to lounge area, hot desks, private booths, private office space available by day or month, and meeting rooms by hour, a virtual office can be the primary address of a business, used as a satellite office for a business, or used for larger businesses looking to reduce their overhead costs.

Reception

Professional business address

Stay effortlessly connected with your incoming mails and packages! When your mail arrives, we promptly assign a unique barcode, capture a clear photo, and seamlessly integrate it into our system, ensuring you stay informed.

Mailbox and Mail

Mail receipt and alerts

Stay effortlessly connected with your incoming mails and packages! As soon as a mail or package arrives for you, we spring into action: assigning a unique barcode, capturing a clear photo, and seamlessly integrating it into our system. You’ll receive an instant notification with a photo of your mail/delivery so you can stay informed!

West Quay Offices Mobile Application

Mobile application and member's portal

Use our mobile application or member’s portal to get alerts, track your mail/delivery, enhance productivity, connect with peers, and book flexible workspaces and meeting rooms anytime you need.

Large Meeting Room

Access to meeting rooms and workspaces whenever you need

Visit us whenever you are in town. Make use of our meeting rooms, office space, business lounge area, and hot desks as the demands of your business change. Impress your clients with a professional presence and corporate image.

Voip Phones

Local phone number with voicemail or forward to your mobile

Whether you need a business line with great features or connectivity to work from anywhere, we make it super simple to get started. Keep your number or choose a new one at no extra cost.

Telephone Answering

Welcome customers with a greeting, inform them, and forward them to your mobile or any number. With a virtual  receptionist, not only can you record a message to greet your callers, but you can also provide them with a dial-by-name directory, dial by extension, or the option to leave a message.

Virtual Office Plans

Let us setup your new corporate presence immediately
GET 2 Months FREE
when you pay annually. Click on the "Annual" tab for the offer.

Address Package

$70

monthly
Our basic package with a professional company business address, mail forwarding, history, and alerts.

Plus Package

$100

monthly
Complete your professional corporate image with a local phone number and telephone answering, welcoming your client call and forwarding it to you or your team.

Resident Package

$150

monthly
Get everything in address and plus packages and access our extra-large business lounge area, hot desks, and private booths 20 hours anytime monthly.
  1. All memberships are recurring until cancelled.
  2. Our month-to-month virtual office plans require a minimum of 3 months of service commitment, which means you need to use services for at least 3 months and make monthly payments.
  3. You are free to cancel your subscription after 90 days of service or anytime you want after the 90-day commitment completion.
  4. Memberships can be cancelled by yourself on our member’s portal, mobile application, emailing us, or contacting reception in person.
GET 2 Months FREE
when you pay annually.

Address Package

$58.30

$70

monthly
Our basic package with a professional company business address, mail forwarding, history, and alerts.
Will be paid in one installment: $700 annually.

Plus Package

$83.30

$100

monthly
Complete your professional corporate image with a local phone number and telephone answering, welcoming your client call and forwarding it to you or your team.
Will be paid in one installment: $1,000 annually.

Resident Package

$125

$150

monthly
Get everything in address and plus packages and access our extra-large business lounge area, hot desks, and private booths 20 hours anytime monthly.
Will be paid in one installment: $1,500 annually.
  1. All memberships are recurring until cancelled.
  2. The price for 10 months will be paid annually and you will be provided an extra 2 months subscription free of charge.
  3. You are free to cancel anytime you want during or after your first year of completion. 
  4. Memberships can be cancelled by yourself on our member’s portal, mobile application, emailing us, or contacting reception in person.
  5. After 1 year (12 months) of completion, your virtual office subscription will auto-renew for another year with the same 2 months free with an annual subscription. If you don’t want to get rebilled, please cancel your subscription before the annual aanniversary.

Rotate your phone to see comparison table for Virtual Office plans

Compare Plans and Included Benefits

Benefits Address Plus Resident
Mail and delivery collection
Mail scan as PDF and shred original on request
+$25 monthly
Voicemail
Voicemail to email
Customized voicemail message
20 hours monthly
$10 per hour or $38 per day
$10 per hour or $36 per day
$5 per hour or $36 per day
+$25 monthly
+$25 monthly
+$25 monthly
+$15 monthly
+$15 monthly
+$15 monthly
+$15 monthly
+$15 monthly
+$10 monthly
Online booking platform for your customers
+$10 monthly
+$10 monthly
+$10 monthly
+$10 monthly
10 GB
50 GB
50 GB
Discount on additional bookings, resources and passes
5%
10%
10%

Frequently Asked Questions?

Virtual office space isn’t exactly a new idea, but it is new enough that people frequently have questions about how it works and what it is. We would like to take a moment to answer some of the most common questions and explain how our above-listed plan options work.

If you can think of any others, feel free to contact us and ask.

Have a question about our services? Find the answer among these frequently asked questions.

Virtual Offices

  • What is a Virtual Office?

    A Virtual Office provides office Support Services to small business owners and other business professionals without the overhead of employing administrative support staff and/or leasing office space. Virtual Office packages can vary but typically offer administrative staff, Telephone Answering services, business Support Services. 

    Telephone calls and mail received at your Virtual Office location can either be stored on-site in your dedicated voicemail or physical mailbox or forwarded to another business location or private residence. Meeting facilities are also available for use at our North Vancouver office for our Virtual Office clients

    Virtual Office services through West Quay Offices provide the benefits of Class A office space without the need for you to physically be there. 

    Additionally, you will be provided 24-hour remote access to your voicemail with your dedicated Virtual Office phone number.

  • Who typically uses a virtual office?

    Virtual offices provide benefits to just about any business professional. Whether you are a start-up business looking to minimize expenses, a government official looking for a presence with support services outside of Victoria, or a more established entity looking to expand your business in the Vancouver market, a virtual office could be the ideal solution for you. Virtual offices are a cost-effective way of creating a business presence while deciding if a physical presence or full-time office support is necessary and can greatly increase speed to market for a new business. Virtual offices can be used for a variety of things including business mailing address, branch offices, or as a professional meeting place.

  • Why is a virtual business address necessary?

    A virtual business address does not require you to have a business, but it can help represent your company. An address says a lot about your company, and a virtual business address can establish you as a next-door neighbor to leaders in your industry. It lets you put your best foot forward when interacting with potential partners, investors, or clients.

    Having a virtual business address also protects your privacy. If you run a business from your home, you do not need customers to know where to find you. A virtual address protects your personal information and privacy and shows people only your professional address when they are looking for your company.

  • Can I use a Virtual Office address for my business?

    Yes, you can use our virtual office address for your business. Since you are not using a PO Box or your home address, our virtual office address helps protect your personal information, while providing a professional address to help project instant credibility and authority.

  • Can I use Virtual Office for company registration?

    Yes, you can use a virtual office for company registration. You can use your virtual office address for most forms of registration, certification, or licensing.

  • How does Virtual Office business address work?

    Our virtual office plan gives you the rights and ability to use our actual physical office’s address as your company’s address. This isn’t just a PO box, you can use our virtual office address as you do business. You can use it to register your company, receive mail and packages, and any other official communications. If you don’t want to come to the location to pick up your packages and mail, there is an option for mail forwarding.

    A virtual office business address is your address. You can use it as you normally would if you had a physical office in that location.

  • What are the benefits of a Virtual Office?

    Virtual Offices offer a wide range of benefits as they can help a business win more clients by improving the company’s reputation, save time and money, and increase productivity. In addition, they offer support for scaling, as a business can easily shrink or expand according to the workflow.  

    For example, they make a business appear more legitimate because the services that they provide make clients and customers believe that the company operates from a specific location. Also, Virtual Offices save a company’s money because business owners do not have to pay high overhead costs, such as bond, rent, equipment, IT services, or high employee costs. They save a company’s time as well because managers and employees do not have to travel or commute to an office to work. Remote work increases productivity as it allows them to live a healthier work-life balance and enjoy a stress-free work environment.

  • How does mail collection and notification work?

    Whn you receive a mail under your company or your personal, we will take a photo of the mail, assign a barcode and send a notification with the photo to your email address. You can pickup your mail anytime from our reception by showing the notification email with barcode. Read more about the process in our article .

  • Can I add my employees to a plan?

    Yes, you can add all your employees for an extra fee to a plan and our services will be available for them as well.

  • What does additional people I add to a plan get?

    Additional person gets services offered for you under your company as well.

    Virtual Office Basic Plan: They will get mail forwarding and notification if a mail received for their name.

    Virtual Office Plus Plan: They will get above, their own voice mail, voice ail to their email address, mail forwarding.

    Virtual Office Resident Plan: They will get above and they will share 10 hours monthly access and their own selection on spoken company directory through Virtual Receptionist.

  • What is Team Dashboard when I add an additional person in my account?

    When you add additional people under your account, we also create a Teams module for you under our system. With Teams module you can schedule and track team attendence. You can see which team Member are coming to our office and track who hasn’t booked any resources.

     The Team attendance dashboard lets you do just that! All members of the team can:

    • Know when their colleagues are coming to the office with the shared schedule
    • See who’s already booked which resources to avoid booking twice for the same meeting
    • Get data on how often they come to the office compared to the rest of their team
    • Share your =hourly access credits on Resident plan
    • Their additional bookings and acess passes billed to one account and controlled by you
  • How will I choose my local phone number?

    You can choose your new number from our available North Vancouver numbers . Keep in mind that it does not have to be only North Vancouver, you can choose different numbers in other Canadian cities as well.

    You can also port your old number to our system as well.

  • How does website builder and hosting work?

    Our website builder is a template-based system, where you will select template you like from multiple templates and then add your text and images to them. Click here to learn more about it.

    Website Builder and Hosting is offered complimentary on Virtual Office Plus and Resident plans .

    You also have option to purchase cPanel or WordPress hosting from us if you prefer. You can find these product in our member’s portal once you join the plan.

  • What is digital mailbox?

    Optionally, if you choose, we can scan your incoming mail; email to you as attachement, or add it to your cloud space to download. Your mail will be micro-shredded (destroyed) after we scan it.

  • Can I use the virtual office address on my website and marketing materials?

    Yes, you may give your company a polished look by including your virtual office address on your website, business cards, marketing collateral, and any formal documents.

  • Who should use a virtual office service?

    A Virtual Office provides several of the amenities of a traditional office without the cost associated with a full-time office. Virtual Office packages are flexible and can adjust to meet your specific needs at any given point in time. Our Virtual Office packages are designed to grow with you as your business grows.

  • Will I also have access to physical office place?

    Our Virtual Office Resident plan does have 20 hours a month access to our lounge area and hot desks. You can use your hours any day during a month.

    Other than that, you can visit to collect your mail anytime to West Quay Offices. But if you need a space to work or bring your client, you can purchase any of our additional services at a discounted rate, depending on Virtual Office plan you choose. Hourly meeting rooms, daily private offices, hourly access or day passes can be purchased on your special discounted rates. At any point, if you determine that you’d like a more permanent solution, you can upgrade from a Virtual Office package to a full-time Private Office or Coworking Membership package and keep your Virtual Office telephone number and business address.

  • Can a virtual office membership plan has multiple people on it?

    Yes, it can. Our advertised prices are for 1 person and a company. If you need additional people in your company, we can add them for additonal fee for each person. This would be $25 for Basic, $40 for Plus and Resident plans. Plus and Resident plan features forwarding incoming calls to additonal person(s) as well. Both plans have mail collection for additional person(s).

  • Will I get access to meeting rooms if I need?

    Virtual Offices at West Quay Offices do provide access to meeting rooms with a discounted fee when you have a Virtual Office plan. In addition to your new professional business address, Telephone answering service, and reception services, you can enjoy private offices, meeting rooms, or our professional business lounge with discounted rates.

    Virtual Office Resident plan already includes access to lounge area and hot desks 10 hours monthly.

  • How will you handle my virtual office telephone line?

    If you are unable to answer a phone call, the virtual office phone auto-attendant at West Quay Offices will direct your callers to your individual voicemail box. You can access your voicemail box 24 hours per day / 7 days per week to retrieve your messages or have your voicemail messages emailed to you, allowing you to respond to your inquiries in a timely manner. Let West Quay Offices keep you connected wherever you are with a virtual office phone package.

  • How does call forwarding work with a virtual office?

    As a customer of West Quay Offices, you define how you would like your telephone calls managed with our Virtual Receptionist. Our state-of-the-art telephone system presents the Virtual Receptionist with a scripted greeting which allows the receptionist to answer your call using the name of your business and then seamlessly patch your calls through to your specified number — whether it’s your home phone, a cell phone for when you’re on the road, or a central office phone. or just play a message.

  • Why choose a virtual office with West Quay Offices?

    A virtual office solution from West Quay Offices can provide several of the benefits of full-time office space at a fraction of the cost. Our virtual offices not only provide you with a prestigious business address but virtual receptionist services with telephone answering services in the name of your business. 

    Your personal phone number is equipped with seamless call patching so you’ll never miss a call and 24-hour remote access to voicemail with voicemail to email service. Keep your virtual office active and you’ll never need to worry about changing your business address or phone number in the event that you expand or relocate. Our service will follow you wherever you go.

  • Is a virtual office a physical space?

    A Virtual Office isn’t a full-time workspace for your business. With our Virtual Office packages, you register your business at West Quay Offices and your company benefits from having a prestigious address in our leading location.

    If you need a physical space to work, you can choose a Coworking Membership or private office package and work whenever you want.

  • How often will my mail be forwarded?

    With our mail-forwarding service, you can choose to receive your mail daily, weekly, or monthly, rather than collecting your mail in person.

  • Will my calls answered with my company name?

    We can prepare an auto-attendant welcome message however you like with the voice you prefer. Can be man or woman, any language, accent you prefer or you can record your on message and send to us sound file to read to your callers. The calls can be transferred to your personal or mobile phone. Or they can be directed to your voice mail. Virtual Assistant availabe in Virtual Office Plus and Resident plan or you can purchase as an add-on if you are on Basic plan.

  • Do I have to live in Vancouver area to utilize your virtual offices?

    No. We have clients who live all over the country and international who have virtual offices with us here in North Vancouver, BC, Canada.

  • Can I apply for a business license from City of North Vancouver?

    Yes, you can apply for a buiness license for yor virtal office. You can learn moe about business licences by visiting City of North Vancouver

  • Do your virtual offices have phone service?

    We do offer phone services, either for an additional charge or included in Plus and Resident package.

  • Can I use my existing company phone number?

    Yes, there are 2 ways you are able to keep your existing company phone number:

    1. By setting up call forwarding from your current carrier to the phone number you choose with West Quay Offices (this process works instantly). 
    2. By porting your current company phone number from your existing carrier to West Quay Offices (this process takes 5 to 10 business days) and it is free.
  • Does the virtual office plans include local phone number?

    Our Virtual Office Plus and Resident plans include local phone and fax number. You will also have the opportunity to port your previous number or get a new number from us.

  • Can I use my West Quay Offices location as my corporate mailing address?

    Yes, you can. But we will provide you a different suite number in our locaiton. When a mail received, we will send you a notification with the photo of your mail.

  • What is the payment method?

    You can pay conveniently by credit card. We need an active credit card in our system for virtual office plans. Payments with cheque or e-transfer is not possible for virtual office plans unless you are pre-paying yearly.

  • Is there a verification process?

    We need an ID and if you are incorporated, your company registration. You can supply these phsically at our office or if you are not in town, you will get links to upload after signup.

  • Can I upgrade from a virtual office to a physical office if my business grows?

    Yes, you can easily expand from a virtual office to a private office or coworking space at West Quay Offices without having to change your business location.

  • What is the difference between a virtual office at West Quay Offices and a PO box location?

    Usually found at a retail postal outlet, a PO box provides a postal box for receiving mail. With a virtual office from West Quay Offices, you may have a company address in a fully-serviced, professional office in a prime location. Receiving mail, accessing a workspace for meetings or private work, and doing other standard office tasks can all be done with it.

    On the top of that, you can use your virtual office address on your SEO (like Google, etc.) listing and apply for business license in City of North Vancouver.

Put your business in front of thousands of people!

Create a professional image that customers can trust

Give your business instant visibility with a physical address to use on hundreds of online listings, directories, and search engines.
Listing on Socials for Companies

Professional presence for your business

Who can use Virtual Offices?

From established businesses looking to grow to start-ups looking to establish a presence, a wide range of businesses can use a virtual office. Virtual offices utilize modern technology to provide all the advantages of a traditional office, with added flexibility and cost savings.

From mail and call handling services to commitment-free contracts and prestigious business addresses in prominent and well-regarded locations, virtual offices offer a number of benefits to those who use them and their services.

  • Home Workers

    A virtual office offers solutions to those who aren’t ready to return to a physical space.

  • Remote Workers

    Remote workers will often use a virtual office to provide a more structured working environment, boost their productivity and network with other professionals. We also offer community meeting rooms that can be used for training, work briefings, client meetings or small conferences.

  • Start-Ups

    many small firms do not have the funds to hire an in-house receptionist or someone to handle mail, so having a dedicated mail handling facility or call answering service is invaluable. This is why many small businesses or start-ups will opt for a virtual office that includes these services when they are first getting started.

  • Digital Nomads

    Digital nomads might use virtual offices for their online-based jobs, seizing the opportunity to take their work on their travels whilst also benefiting from a more professional environment. Wherever they are in the world, a virtual business address offers digital nomads a formal address, providing clients with an easy way of getting in touch and adding more credibility to the business.

  • International/Interstate Corporations

    International and interstate companies use virtual offices to enter new markets and be perceived as a local company. Some also use virtual offices to expand as branch in new locations.

  • Large & Established Corporations

    In addition to the businesses listed above, larger and more established companies also use virtual offices. These organizations might use a virtual office for a variety of reasons, including testing the local market or when they need a temporary base.

    Some of these companies will use virtual offices if they are looking to test the market in a new location, relocate or expand into a new area. With flexible contracts and plans available, virtual offices offer limited financial risk exposure with minimum commitment, allowing businesses to respond effectively to changing economic factors.

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