Manage your business. Wherever you are, we will either get a local number for you or port your old number to our system.
Power your customer experiences across the journey. Make your life easier and impress your cusomers with corporate look.
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Whether you need a business line with great features or connectivity, we make it super simple to get started. Keep your number or choose a new one at no extra cost.
We will provide you with a free Cisco 7965 Color VoIP phone during your plan if you have a private office with us.
We are the ones running this service, and we are only a few steps away if you ever need assistance. No more waiting for offshore support lines to get a simple request.
All VoIP lines are prioritized over data, so data traffic won’t drop your calls.
Connect your business with a toll-free number, personalized virtual receptionist and unlimited Canada/US calling
It works as a virtual receptionist and can serve as the main phone line to your business. With auto attendant, not only can you record a message to greet your callers, but you can also provide them with a dial by name directory, dial by extension, or the option to leave a message.
These are the recordings played when West Quay Offices phone number called. An interactive menu is presented; female or male voice, accent, and alternative languages can be configured. You just provide transcripts and we prepare voice recordings for your company and redirect phones to desks of your choice by caller interaction.
Choose from North Vancouver numbers or any North American number.
Access 800, 833, 844, 855, 866, 877, and 888 numbers across U.S. and Canada.
Get a custom toll-free number that is easy to remember.
Tap into a wide inventory of numbers in 60 countries.
You can have the whole setup on the same day. All services are already ready to go.
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| Canada and USA calling | 100 min | Unlimited | Unlimited |
| New local phone number or port your own number | |||
| Complimentary Cisco 7965G VoIP Phone Rental | |||
| Upgrade VoIP Phone | |||
| Virtual Receptionist (IVR) | |||
| Voicemail | |||
| Customize Voicemail Recording | |||
| Custom Music On Hold | |||
| Call Forwarding | |||
| Call Sequences | |||
| Callback | |||
| Phonebook | |||
| Ring Groups | |||
| Calling Queues | |||
| Call ID Filtering | |||
| Time Conditions | |||
| Call Hunting | |||
| Call Recordings | |||
| SMS/MMS | |||
| DISA | |||
This model is provided to you on all Private Office desks and dedicated desk.
This IP phone includes a large, backlit, easy-to-read colour display for easy access to communication information, timesaving applications, and features such as date and time, calling party name, calling party number, digits dialed, and presence information.
The phone provides direct access to six telephone lines (or combination of lines, speed dials, and direct access to telephony features), four interactive soft keys that guide you through call features and functions, and an intuitive four-way (plus Select key) navigation cluster. A hands-free speakerphone and handset designed for high-fidelity wideband audio are standard, as is a built-in headset connection.
The Cisco Unified IP Phone 9971 is an executive-class collaboration endpoint that provides voice, video, applications, and accessories. Highlights include Gigabit Ethernet, Wideband Audio, Color Touchscreen Display, desktop Wi-Fi connectivity, along with a new industrial design and user interface designed for simplicity and high usability.
The IP Phone 8861 delivers highly secure, easy-to-use, mission-critical, comprehensive VoIP communications and telephony feature integration with your personal mobile devices for your entire organization.
Our business phone systems offer dozens of valuable features for small businesses. This is perhaps the greatest benefit of cloud-hosted systems: They have opened the door for small businesses to access a multitude of features without spending a ton of money. Previously, only larger businesses could afford feature-rich systems because of the capital required to install the necessary equipment.
Once enabled in your account, the IVR feature allows you to present a voice prompt to the customers calling your office number and also give them the chance to enter the extension of the person or department they want to reach.
Easily automate calls, improve customer experience and increase your efficiency in a matter of minutes. With 24/7 access, your customers get the information they need whenever they want it.
Once enabled in your account, the Time Conditions feature will allow you to define how your incoming calls should be routed depending on the time of the day: during business hours, on holidays or outside business hours!
Once enabled in your account, the Calling Queue feature will allow you to have many calls on hold, getting assigned in first come, first served order as soon as an agent becomes available to pick up the call.
Talk with two people at the same time with our 3-Way Calling feature. You can use this to add another person to your call, no matter who placed the first call.
Prevent unwanted callers from reaching you. With our robust filtering system, you can use wildcards to block calls from specific numbers to even whole area codes.
Obtain detailed information on all your incoming and outgoing calls. Filter them by billing, call type, and answered state. You can access all the calls from your account without any type of limitation on the original date.
Never miss an incoming call! With Burstable Virtual PRI, any call that exceeds your simultaneous call limits will still reach its destination, preventing them from reaching a busy tone.
Never miss another call! With Call Hunting you’ll be able to have incoming calls ring on different destinations, one after another, until it’s answered.
With this feature, all your voice calls can be transcribed to text format, and you may opt to receive them in your email inbox. You can either enable the transcription of all your calls or individually select which ones to transcribe.
Limit interruptions using the Do Not Disturb feature on your device. This feature will reject any incoming calls until disabled.
Manipulate the flow of your calls deciding the destination a call will take if your number is busy, if the call is unanswered or if your device is unreachable.
HD Calling delivers a much better sound quality as compared to a typical voice phone call delivered on a landline through the world’s analog circuit-switched phone network (PSTN).
With our robust filtering system, you can use wildcards to block or redirect calls from specific numbers, area codes or countries towards a specific destination.
Easily automate calls, improve customer experience and increase your efficiency in a matter of minutes. With 24/7 access, your customers get the information they need whenever they want it.
Our service allows Canadian customers to call 411 directory assistance for their area.
Customize your CallerID! Show your Phone Number as CallerID during outgoing calls, or any number that you own, such as your cellphone or landline number.
Upload your own Recordings and use them to customize your Voicemail as a greeting, or as your Digital Receptionist menus.
With our Ring Groups feature, you will be able to have incoming calls redirected to several destinations at once. This will allow a call to ring on up to 8 devices, and 4 forwarded numbers, all at the same time.
Send and receive faxes through the Customer Portal or Email with our Virtual Fax Numbers.
Receive voicemails to your e-mail address automatically and immediately once they are left by your callers.
Keep in contact with friends and family members, even if you are miles apart. Call anywhere in the world.
Keep your telephone number when switching from your current provider to us. We make it easy, the transition is as seamless as possible!
We offer several pleasant options to present your callers while they are put on hold during a call.
With our call parking feature, you and your team will be able to create parking lots where you can Put your current call on hold and initiate a second or put your current call on hold so you or anyone else from your team can pick up the call from another location.
Direct any call to another destination after receiving them.
Manage your incoming calls and have your callers or customers wait on a line until an agent picks up the call with our Calling Queue feature.
Bring your already existing number for no extra charge! We offer free porting across U.S. & Canada for Local & Toll-free Numbers.
Know who’s calling before you pick up the call. We will show the callerID of incoming calls on your device’s screen, as well as on your Call Detail Records.
Our system offers the option to transcribe your voicemails from audio to text, for ease of comprehension.
Our Call Conference feature allows several people to dial into your phone number to be bridged together in the same conversation. This includes a robust dashboard that allows you to control different aspects of the call in real time.
With the Call Forwarding feature, you’ll be able to redirect calls from your number to another external number.
Record both your incoming and outgoing calls and manage them directly through the Customer Portal. You’ll also be able to download these recordings and/or send them to an email address.
With this feature, you can set a number to be called to by our system, in order to receive a dial tone and place outgoing calls. This could be useful if you want to place a call and you are not at home or don’t have a VoIP device readily available.
Never miss another message with our Voicemail feature. This will allow you to set your own custom greeting so callers know when to reach you before leaving a voicemail.
Have questions about how it works and what VoIP is about? We would like to take a moment to answer some of the most common questions.
If you can think of any others feel free to contact us and ask?
There are different types of telephone numbers. They are mostly differentiated by their geographic presence. The types of telephone numbers most commonly used by our customers include:
Yes, we do. You can choose your new number of your choice from our list . A phone number is included on paid VoIP plans and it can ring at your office on same day once you order.
Yes. West Quay Offices have an Advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment.
No, we provode you Cisco 7965 color VoIP business phone on each desk of private ofices. This is provided as free. You can upgrade phone to Cisco 9971 or 8861 if you like for a small monthly fee.
If you are moving out of West Quay Offices and would like to take your local phone number with you, you can port your number out freely. We do not charge for porting out your number. Your new provider needs to initiate transfer.
If you already have one or more phone numbers with another provider, West Quay Offices offers you the option of porting them all to our network. Most local and toll- free numbers from Canada and United States are portable, while international numbers have more limited availability.
Please contact us to find out if your number is portable. You should also check with your current phone provider to make sure they will allow you to port your number to a new carrier.
Yes. VoIP offers a vast range of telephone numbers in many different area codes. Simply access the Customer Portal to see a list of available numbers.
This solution is often preferred by customers who wish to make calls to or receive calls from customers, friends or family members living in different cities without incurring long-distance charges or for businesses that wish to have a local presence in many cities.
The billing of your toll-free number depends on the country in which your number is based (the United States or Canada).
Yes. With the Ring Group feature, you can have incoming calls redirected to multiple destinations included in your Ring Group, where a member of the group is able to answer. When a call is placed with your virtual number routed to a Ring Group, all members of that group will ring at the same time until the call is answered by one of them.
The maximum number of members in a Ring Group is twelve.
Due to the nature of the VoIP technology, a VoIP phone is capable of working just like a regular phone and even more, which means that you can place a call anywhere around the world on any mobile device(e.g., laptop computer, cell phone or tablet) carrying your same number at a much lower rate than you would pay if calling from a regular landline.
Furthermore, you use the same dialing format as you would from a regular phone to make calls. One of the great advantages of VoIP technology is that it enables free calls in many different ways by making use of each provider’s internal network capabilities.
We offer a virtual fax service. This feature can be used with special fax numbers, which can be acquired and configured by us.
You can receive faxes directly in your e-mail inbox and send any document directly from your computer. Virtual faxing is a cloud-based fax delivery service that lets you send and receive faxes on any of your devices without the need for a physical fax machine. You can then view them online or we send them to your email as an attachment.
We do offer SMS service for an additonal fee and can be included to your phone number.
We offer E911 service only for US and Canadian numbers including US and Canadian toll-free numbers. This feature can be activated directly in the Customer Portal by accessing the E911 page from the DID numbers menu.
No. At the moment, we do not support emergency 911 dialing outside of the United States and Canada. We recommend using a traditional landline or your mobile phone to make emergency calls when you travel abroad.
We do not charge cancellation fees of any kind. You are free to cancel your account or number at any time.
Call queues are specifically designed to manage incoming calls. By setting up a call queue, you can have many callers wait on the line until an agent is available to take their call. If you configure an auto-attendant for your telephone number, you can make it so that callers first hear a welcome message and interact with a voice menu before being sent to the call queue.
The Call Queue feature allow users to customize their call queues to play pre-recorded messages about their company, music or advertisements for callers while they are on hold.
Various ring strategies can be established to determine routing patterns for each call queue, such as Ring All (ring all available agents), Round Robin (distributes calls as evenly as possible), Least Recent (sends the call to the agent who least recently received a call), Fewest Calls (routes to the agent who has taken the fewest total calls in the session) and Random (leave it up to chance).
Toll-free numbers are special numbers that are designed to allow callers to reach certain numbers (often long-distance) without having to pay long-distance charges.
These numbers are mostly used by companies who wish to allow their customers to call them for free no matter where they are located.
There are several toll-free area codes, namely 800, 866, 888, 844 and 855. They all work the same way, but the choice of prefix depends on the businesses advertising strategy.
Traditionally, 800 numbers have been used for television and radio advertisements, but other prefixes like 888, 866 and 855 are gaining popularity.
Call Forwarding allows users to redirect incoming calls to another phone number or to a mobile device such as a cell phone, tablet or computer. Numbers can be forwarded to any number around the world.
With call forwarding, you can program your phone, Customer Portal or VoIP software to automatically forward calls to your preferred mobile device (cell phone, laptop, softphone, etc.) or to any number capable of accepting calls.
With this feature, you can set a number for our system to call back in order to receive a dial tone and place outgoing calls through our network. This is useful if you want to make a long-distance call from outside of your calling area or if you don’t have a VoIP device readily available.
When a DID is set up with the Callback feature, calls that are placed to this DID return a busy signal, and the system calls back the specified number and provides the user with a dial tone to place an outgoing call.
Caller ID Filtering allows you to filter incoming calls based on their origin (such as private, anonymous or unknown numbers or area codes).
For example, if you receive unwanted calls from a telemarketer or survey company, you can set up a filter for each of your DIDs to route those calls to voicemail, play a pre-recorded message or simply disconnect the call.
On the other end of the spectrum, you can give preferential treatment to your favorite customers and route their calls to provide them with a fully customized experience
Caller ID is a telephone feature that transmits a caller’s phone number to the call recipient’s phone. Where available, the caller ID number can be supplemented with the caller’s name (e.g., John Smith).
There are two types of caller ID: caller ID number (CID) and caller ID name (CNAM). The caller’s phone number and subscriber information may vary depending on the location and the information on record with the carrier.
You can call any number, including mobile phones, landlines and other VoIP numbers.
CNAM stands for caller ID name, which is the information that will be displayed on the call recipient’s phone when you place an outgoing call. If you will be making calls to Canadian numbers, you can simply pass the caller ID name from your device or system, as most of them support this.
For calls to the United States, the caller ID name works differently.
In this case, it is controlled by a national CNAM database with records of numbers and names matching each number. We can update the CNAM database upon request.
Simply put, a Direct Inward Dial (DID) number is a virtual number that works just like a regular phone number, except for the fact that it is not attached to any POTS line (landline). Once your configuration is ready, you can be reached at your DID number from anywhere in the world, just like any other phone number.
IVR (Interactive Voice Response) is a telephone technology that works just like a virtual receptionist. With this technology, inbound callers interact with a voice menu using their telephone keypad or by speech recognition in order to be connected with the proper person, extension or department.
This allows customers to get the information they need without having to wait to speak with an agent.
PBX means Private Branch Exchange. Basically, it is a telephone exchange system that manages a company’s incoming and outgoing calls and manages internal communications between employees.
The advantage of a PBX is that you can equip your system with more phones than physical phone lines. It also provides a vast range of features such as call waiting, voicemail, three-way calling, call forwarding and other, more advanced features such as call queues and interactive voice menus.
As for IP PBX, it is a software-based PBX phone system solution that allows remote or mobile employees to connect to the company phone system or voicemail, no matter where they are, as long as there is an Internet connection.
If you have multiple private offices in West Quay Offices and you want to connect with other staff on different rooms. This is the service you may need.
The Phonebook feature allows you to configure up to 500 Phonebook entries with caller ID name (CNAM) overrides and up to 99 speed-dial codes for those entries.
For example, you can create a four-digit Phonebook entry to call your favorite customers or relatives. Additionally, you can use a caller ID name (CNAM) override to identify inbound calls from important customers, regardless of whether their number is registered to a proper CNAM central database.
Phonebook entries are also available with our Virtual Fax and SMS features. When sending from both features, the system will instantly show you the available entries to choose from as soon as you begin to input a name or number from the Phonebook. When you receive messages, the system will match the caller’s information to the name you have configured in the Phonebook.
We do not accept the use of our termination (outbound) services for telemarketing purposes (including but not limited to automated dialers, call centers and collection agencies).
If you wish to port out a number from our service, you may do so at any time by initiating the porting request with the new provider. We authorize all port-out requests matching the correct information from your account.
Yes, you can order a number from any available location, no matter where you are located. This number can be used anywhere in the world and will be considered local for the callers in the number’s area (i.e., a number from New York will be considered local for New York callers, even if you are physically located in Canada).
Basically, any device or system that supports the SIP or IAX2 protocol will work with our service. If you bring your device (ATA, IP phone) from a previous provider, make sure that it is unlocked and that you are able to make changes to its configuration.
The total number of voicemail messages allowed in a single mailbox is 100.
The maximum length a voicemail message is three minutes.
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