Frequently Asked Questions

Coworking is a global movement that provides collaborative and innovative office space solutions for people to grow their businesses. It is generally defined as flexible, membership-based workspaces where diverse groups of freelancers, remote workers, and other independent professionals work together in a shared, communal setting. Read more about our Coworking membership.

Depending on the plan you choose, it includes:

• 1.5 Gigabit fiber internet, 
• Coffee, espresso, tea, juices & filtered water, 
• Access to lounge area and hot desks, 
• Business Address 
• Mail Collect and Notification 
• Scanner and Fax Access 
• Locker 
• Large and Small Meeting Room Access 
• Free Private Booth Access 
• Mono & Color Printing 
• Off-site Cloud Space for Backups 
• 24/7 Weekend Access (+$50) 
• Discount on your additional bookings and upgrades 
• Member network where you can connect with other members through our online community 
• Exclusive events at our space for all of our members to attend.

Learn more about membership plans here.

We do! We provide numerous drinks such as latte, french vanilla, mocha, black coffee, etc. with our high advanced coffee machine.

Computers are not included in any of our plans.

Yes, we do. You can book them additionally or choose a monthly plan that includes credit towards it and restarts each month. Check our Meeting Rooms here.

There are no hidden fees or additional expenses unless otherwise agreed upon. Such as printing, mailing services or additional Meeting Room hours above your membership allotment. 

All services for your startup will be included in your desired plan.  

We do offer numerous additional high tech and special services which may be beneficial for you and your company. You can view these in detail while browsing your plan, and as well as on our products page. 

All hot desks (and some call flex desks) are included in the Coworking Membership and Team Hybrid Membership plans we offer.  

Meanwhile, if you would like your own personal space, we have Private Booths and Private Office options as well.

Our Hot Desk membership lets you have full access to our common space while being on a first-come, first-served bases. Meanwhile our Dedicated Desk membership gives you the opportunity to acquire a dedicated desk in a private office that is shared with multiple members, where you can set up your own monitor and store your other belongings.

There is no minimum commitment period for Coworking Membership and Virtual Office plans.

There is free underground customer parking in our building. We advise to leave those spots for your clients and visitors. 

We do offer monthly reserved parking in the gated section of the underground parking space for any monthly Coworking Membership (VIP Plan) and Private Office plans.

We don’t charge for a Membership until you are ready to use it. Generally, when you are ready to join, come in, visit our Member portal or use our mobile application to start your setup.

If you are subscribed to one of our Coworking Membership plans you can put your membership on hold. If you have a Private Office or Dedicated Desk you cannot as we are not able to hold a dedicated desk or an office. 

Alternatively, you can switch to a Virtual Office plan during to continue receiving your emails and keep your setup like Website, Phone Numbers, etc...

The public office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays. 

Certain Coworking plans and Private Office Plans offer 24/7 Access.

While our public office hours are 9am to 5pm from Monday to Friday, most of our memberships include 24/7 access. The memberships which do not include 24/7 access are our Hybrid and Community Coworking plans.  

During non-public office hours, admin services will be limited and you will require your access cards to unlock the office doors and the main building.

There are many easy ways to book a meeting room:

1. Using our mobile application on your phone. 
2. Using the tablets that are located in front of the meeting rooms

• You will need to enter your user/pass 
• OR easiest way tab your phone on tablet (you still need mobile application on your phone to do this) 

1. Through our online member portal at https://members.westquayoffices.com 
2. Contact us.

You can absolutely bring clients in for a meeting. It is required for all members to book a meeting room if the meeting won't be conducted in a Private Office, since it can lead to the disturbance of other members and as well as the intrusion of your privacy.  

You need to register your visitor on our portal or mobile application in order for us to notify you at the arrival of your guests. 

Online meetings and phone calls are prohibited in Single Private Booths due to them not being soundproof.

Yes, we do have a professional office printer on site. We offer credit for printing to certain Coworking plans, Private Offices and Dedicated Desks.

Yes, we offer scanning to anyone in our offices. We have a very advanced auto document fee scanner that you can organize, email, copy to USB or Fax to Canada/US phones. 

This service is free to all members.

This service is already included in most Coworking plans and Private Offices, with the exception of it counting towards only one company name.  

If you would like to receive mails for additional companies or would want to browse further, check out our Virtual Office plans.

At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when a responsible parent is present at all times with them. 

A reason for this is due to our offices having various high-tech items which may not be safe for children. As well as due to the disturbance it may cause to other Members. 

If you would like to bring a guest with you to work in our space you will have to pay for a day pass for them on your member account. 

This does not refer to your visitors or customers that may visit you during day.

The businesses that aren't a good fit for West Quay Offices would be retail, massage, chiropractic, dentist etc. The type of businesses that have frequent heavy traffic in and out of the space.

You can pay conveniently by bank transfer, debit or credit card.

Our locations have retreat areas for concentrated work without distractions, such as our single private booths.

The other coworkers and our friendly employees and the Community Manager know their way around and will be happy to help you.

We like to think so. But the truth is each business has their own circumstances where coworking may be a worthwhile investment or not. If you work remotely or are looking for an alternative workspace you may be questioning how your environment affects your productivity. For some, the flexibility to work in sweat pants or do laundry between calls is great, however it has its drawbacks. It may be mundane, and bouncing ideas off your dog might not work. For others in a small to medium-sized team it may be impractical to rent an entire office and fit it out yourself. Luckily we take flexible working at face value and can accommodate customization depending on your preferences — usually. If you’re ready to consider different options for your workspace, a strong possibility could be in West Quay Offices.

Think of it like a gym membership. Some people come in once a month while others may come in 7 days a week. No matter what your preference, we have different options to suit your needs. On any given day there will be a seat for you with all the amenities to get the most out of your working day; like super fast wifi, printing, unlimited coffee and front of house services for your guests (to name a few).

We believe in flexible working, and that means being flexible ourselves. To support businesses and our vision we do not lock members into any long term leases or contracts. Most memberships are on a month to month basis with a 30 day notice period respectively. Please get in touch to find out more.

Many. The overhead costs of a fully equipped office are taken care of, superior fit out with premium sit-stand desks and chairs for use, flexibility to scale your business up or down, robust health and safety policy and an established company culture.

Unless your local coffee shop offers private meeting rooms, private offices, phone booths and an extensive list of business amenities, the answer is categorically no. Replace noisy patrons, shaky tables, and tiny chairs with comfortable seating selections, printing services, mailboxes, whiteboards, and environments designed to enhance productivity. And not to worry, you won’t experience a caffeine shortage in West Quay Offices. Our workplace offer a complimentary full-service onsite Coffee Bar with everything you’ll need to stay fueled and focused throughout the work day.

Absolutely. Coworking is a forward-thinking office space solution that allows businesses to scale safely and smartly. Even major corporations and Fortune 500 companies are offering offsite workspace alternatives to their employees, as they’ve experienced the benefits of allowing their employees to feel refreshed and inspired in creative coworking environments. 

The movies portray coworking as a millennial playground, complete with craft beer on tap and daily ping-pong tournaments. One visit to the West Quay Offices paints a vastly different picture. Our coworking spaces are designed to be casual and inviting while maintaining a professional atmosphere that impresses clients, invites teamwork, keep your employees happy, and drive your next great idea.

While Coworking Spaces are conducive to collaboration, they are not limited to team-working sessions. West Quay Offices offer a variety of environments that are well-suited for introverts and extroverts alike. At West Quay Offices, casual lounge furniture, open tables, and work booths are ideal for networking and brainstorming with like-minded professionals. While phone booths, priavte booths, private desks, and individual work stations are perfect for head-down, laptop-intensive work days.

Agreements and payment flexibility vary among co-working providers. At West Quay Offices, we strive to offer maximum flexibility for our Members, as we understand the risk associated with running a small business. Our Memberships start at $40/month and offer a low, month-to-month commitment. There is no stress or hassle.

West Quay Offices provide Pay As You Go options for non-members. We offer Day Passes for just $35 per person. Your Day Pass allows you full, all-day access to West Quay Offices innovative work environments and business-class Wi-Fi. 

While working from home or in a coffee shop may not come at a financial expense, it can come at the expense of your business. It’s difficult to work productively when faced with daily home factors and noisy coffee shops that interfere with your concentration, focus, and performance. For a deeper look at why hybrid work-home environments are difficult to manage successfully, here are some of the disadvantages of working from home. 

A private office is a dedicated space thoughtfully provided in our Coworking Space, featuring its door for convenient access.

A private office serves as a dedicated space, aiming to offer individuals an exclusive Workspace while enabling interaction with others in a shared environment.

This type of office has all the fundamental elements such as chairs, desks, proper internet connection, tables, etc. This office space addresses diverse requirements, including tasks like conducting interviews, hosting meetings, and welcoming clients.

It is important to highlight that a private office is not designed for personal activities like cooking, watching movies, sleePINg, playing games, and other similar pursuits.

If you prefer a more private work setting, especially if you manage sensitive work-related information, our workspaces are adaptable to meet your requirements.

A significant advantage of having a private office within a coworking environment is that all aspects of your office management are taken care of. You will not need to concern yourself with printing costs or maintenance, and there will not be separate bills for utilities.

We are committed to addressing every specific workspace need of our clients. Our fully furnished private offices, ready for immediate use, offer a blend of optimal functionality, ergonomic comforts, and a well-equipped business support ecosystem.

We do not have traditional leases for our spaces, we have a membership agreement for the use of the space. 

the Office space is a small piece of the equation as we provide many additional services. 

There is no minimum commitment BUT for private offices we recommend a 12-month commitment as this will work in your favour financially. We display the monthly pricing of the 12-month contract on our booking page while we also advertise Month-to-Month pricing on description.

We do require a refundable deposit for monthly and longer Private Office and Dedicated Desk plans.

Rental insurance is not a requirement but we do recommend it for Private Office contract owners.

Especially if you keep valuable hardware in your office.

Yes, you can share an office but the total payment that is due won't be split. One person has to be the paying member and have the responsibility of the term agreement of the office, even if the other tenant vacates the office. 

You can also use one business address per office and mail forwarding. If not, we advise for the other member to get a Virtual Office plan as well. 

You can get as many phone lines as you require.

We have a numerous amount of offices, and this gives you the opportunity to be able to choose from the ones that are available. We display what is available on our Booking page and Floor Plan. If the office you want is occupied, please call us to register yourself on the waiting list.

Our pricing is based on the square footage desks and the features of the office (ie. water view or interior view).

You absolutely can! 

You need to register your visitor on our portal or mobile application in order for us to notify you when they arrive.

We always try to accommodate our members growth within our spaces, however, if your team grows large enough that you can no longer fit in our space please discuss with management as we may be able to build a custom space for you.

Yes, there are different models for different needs. From your own line to your own toll-free number, there are a wide number of options. We will be happy to advise you individually.

You can also check our VoIP services by visiting this link.

Yes, if you have booked accommodation with us. The parcels must be within the scope of normal parcel post.

We do! We provide numerous drinks such as latte, french vanilla, mocha, black coffee, etc. with our high advanced gourmet coffee machine.

Computers are not included in any of our plans.

Yes, we do. You can book them additionally or choose a monthly plan that includes credit towards it and restarts every month. Check our meeting rooms here.

There are no hidden fees or additional expenses unless otherwise agreed upon. Such as printing, mailing services or additional Meeting Room hours above your Membership allotment.

All services for your Startup will be included in your desired plan.

We do offer numerous additional high tech and special services which may be beneficial for you and your company. You can view these in detail while browsing your plan, and as well as on our products page.

There is free underground customer parking in our building. We advise to leave those spots for your clients and visitors.

We do offer monthly reserved parking in the gated section of the underground parking space for Private Office members.

We don’t charge for a Membership until you are ready to use it. Generally, when you are ready to join, come in, visit our Member portal or use our mobile application to start your setup.

If you are subscribed to one of our Coworking Membership plans you can put your membership on hold. If you have a Private Office or Dedicated Desk you cannot as we are not able to hold a Dedicated Desk or an office.

Alternatively, you can switch to a Virtual Office plan during to continue receiving your emails and keep your setup like Website, Phone Numbers, etc…

The public office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.

Certain Coworking plans and Private Office Plans offer 24/7 Access.

While our public office hours are 9am to 5pm from Monday to Friday, most of our Memberships include 24/7 access. The Memberships which do not include 24/7 access are our Hybrid and Community Coworking plans.

During non-public office hours, admin services will be limited and you will require your access cards to unlock the office doors and the main building.

There are many easy ways to book a Meeting Room:

1. Using our mobile application on your phone.
2. Using the tablets that are located in front of the Meeting Rooms

• You will need to enter your user/pass
• OR easiest way tab your phone on tablet (you still need mobile application on your phone to do this)

1. Through our online Member portal at https://Members.westquayoffices.com 
2. Contact us.

Online meetings and phone calls are prohibited in Single Private Booths due to them not being soundproof.

Yes, we do have a professional office printer on site. We offer credit for printing to certain Coworking plans, Private Offices and Dedicated Desks.

Yes, we offer scanning to anyone in our offices. We have a very advanced auto document fee scanner that you can organize, email, copy to USB or Fax to Canada/US phones.

This service is complimentary for all members.

This service is already included in most Coworking plans and Private Offices, with the exception of it counting towards only one company name.

If you would like to receive mails for additional companies or would want to browse further, check out our Virtual Office plans.

At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when a responsible parent is present at all times with them.

A reason for this is due to our offices having various high-tech items which may not be safe for children. As well as due to the disturbance it may cause to other Members.

The businesses that aren’t a good fit for West Quay Offices would be retail, massage, chiropractic, dentist etc. The type of businesses that have frequent heavy traffic in and out of the space.

You can pay conveniently by bank transfer, debit or credit card.

Absolutely. Coworking is a forward-thinking office space solution that allows businesses to scale safely and smartly. Even major corporations and Fortune 500 companies are offering offsite Workspace alternatives to their employees, as they’ve experienced the benefits of allowing their employees to feel refreshed and inspired in creative Coworking environments.

The movies portray Coworking as a millennial playground, complete with craft beer on tap and daily ping-pong tournaments. One visit to the West Quay Offices paints a vastly different picture. Our Coworking Spaces are designed to be casual and inviting while maintaining a professional atmosphere that impresses clients, invites teamwork, and drives your next great idea.

While Coworking Spaces are conducive to collaboration, they are not limited to team-working sessions. West Quay Offices offer a variety of environments that are well-suited for introverts and extroverts alike. At West Quay Offices, casual lounge furniture, open tables, and team booths are ideal for networking and brainstorming with like-minded professionals. While phone booths, private desks, and individual work stations are perfect for head-down, laptop-intensive work days.

No, we offer these services as an add-on for a small monthly fee. You can see prices on the products section of the member portal.

Yes, you will be able to do that as VPN will open a secure tunnel connection to your private VLAN.

Using Teleport or WireGuard is highly recommended. L2TP is a traditional VPN that is losing support on several different operating systems. In addition, L2TP has several caveats and encounters issues when the server is behind NAT.

WireGuard VPN encrypts your traffic and secures remote access connections. It also uses private and public keys.

Wireguard provides higher throughput than traditional VPNs such as L2TP. Wireguard can be used alongside other VPNs.

WireGuard is supported on many different clients. See the WireGuard installation page for more information.

For mobile client devices, it is recommended to use Teleport. 

For desktop or laptop clients, Teleport and Wireguard are recommended over OpenVPN.

OpenVPN encrypts your traffic and secures remote access connections. It also uses private and public keys.

OpenVPN is supported by many different clients. See the OpenVPN installation page for more information.

L2TP is less secure than Teleport and Wireguard. In addition, Android versions that still support L2TP require lowering the security by using the Weak Ciphers option.

L2TP provides less throughput than more modern VPNs such as Wireguard. L2TP can be used alongside other VPNs.

L2TP is supported on many different clients, however it is losing support. See the documentation for each operating system for more information.

Teleport uses the Wireguard VPN to encrypt your traffic and secure remote access connections. Your data is not stored by Teleport.

Teleport’s Wireguard integration allows it to deliver higher throughput than traditional VPNs. Teleport doesn’t reserve addresses/ports and can be used alongside other VPNs.

At the moment Teleport only has mobile client apps. But it is possible if the desktop or laptop client supports running mobile apps. Apple macOS devices with the M1 chip or newer are able to run iOS apps and can use WiFiman with Teleport.

When you exceed your storage limit, you will not be able to add more files to your account. Please contact us if you would like to upgrade to a larger storage.

Please visit cloud.westquayoffices.com 

For this step, you must have your login information ready, which we provide you with.  

This is separate from your login information that is used for the member portal. 

No, it won't. This is a drag and drop service. You need to choose files that you want to upload OR just drag and drop to an active browser window.

No, there is no mobile application. Everything runs on browser, meaning you can launch a browser on your mobile devices. Login to your account and reach your files.

Yes, you can password protect each file.

Yes, you can share your files and send notification emails to the receivers.

Yes, you can. This is strongly encouraged.

Two-factor authentication (also known as two-step verification or 2FA) is a recommended security feature that adds an extra layer of protection to your West Quay Offices Cloud account. Enabling two-factor authentication means that Cloud will require a six-digit security code (in addition to your password) when you sign in to your account or link a new computer, phone, or tablet. Please note that two-factor authentication is merely an additional security layer.

Yes, you can. The same folder structure will be recreated in the cloud.

Yes, you can protect them.

Yes, you can. Videos have their own dedicated shared page and ability to play video directly on this page with the download button above.

Yes, you can. Set your favourite emoji to your folder as an icon and make our cloud storage more personal to you! If you are an apple user, you can switch between Apple emojis and Tweemojis from twitter.

You can drag your files or folder to another folder seamlessly.

We recommend at least 72 hours in advance for simple events. If you plan to order catering, branding and any special preparation, 5 days minimum may do it.

In many ways, employee events and promotional events are similar. Your goal is ultimately to keep your guests entertained and satisfied, thereby showing them that they were right to be involved with your company. However, we bring a unique spin to each and every event we plan. Product launch and branding events need to showcase your company and the unique product(s) you offer, whereas employee appreciation events are about team building as much as anything else.

The short answer is yes, with one major caveat: your theme does not have to turn your event into a theme party. In fact, most of the time that’s exactly the opposite of the atmosphere you’re trying to create. While a western theme might be great for a company picnic, it would hardly be appropriate for a product promotion (in most cases). When we say that every event should have a theme, we mean there should be a clear idea of the purpose of every event, which informs the theme. The food, décor, entertainment, and every other element of your corporate event should be in the service of the event’s purpose. These elements combine to form your corporate event theme.

Although more lavish corporate events can provide a big boost to morale, many companies can simply not afford to hold these types of events more than once a year. On-site lunches are a great alternative, allowing you to remind your employees that they’re valued all year round. If you are hosting clients, a professionally catered on-site lunch can show your clients that you mean business. West Quay Offices offer lunch solutions in budget which you should give a try.

Our on-site lunches are catered fresh and prepared to serve at your office. Unlike takeout food, our catered lunches are guaranteed to still be hot when you sit down to eat.

The catering menu for our on-site lunches includes everything we offer for corporate dinners, and every other type of event we plan. For corporate lunches, our most popular items include fresh salads, succulent meat sandwiches, hot dogs, sushi, and delicious sides.

The decision to throw a holiday party is up to every business, but you should know that about 80 percent of north American businesses do throw holiday parties of some kind. The holidays can be a stressful time for employees, so throwing a party at this time of year can be a much needed relief. Also, in the spirit of giving that comes with the season, showing your employees a good time is a great way to show you care.

It starts with delicious food and drinks, continues with world-class entertainment, and ends with your employees thanking you for a fantastic time.

A solid marketing plan is oftentimes the key to success in the business world. When you want to launch a new product, open a new location, or simply remind the world about your business, a promotional or branding event can be just what you’re looking for. It can generate public interest in whatever you’re promoting and, when done right, will leave a lasting positive impression on your potential customers.

It depends on the nature of your event, specifically the product or service that you’re trying to promote. A new brand of liquor might call for a swinging cocktail party, while a new line of kids’ clothes will call for something that’s fun for the whole family. But the focus should always be on your promotion.

Branding is one of the most important parts of any marketing plan. Branding events should specially designed to keep your brand front and center. Once you decide on what elements you want at your promotional event, we’ll make sure your brand is visible everywhere.

Showing your employees isn’t just the right thing to do; it’s also good for business. Employee appreciation events show your workers how much you care, leading to higher employee satisfaction. This translates to higher retention rates and increased productivity. These type of events also tend to foster a more pleasant work environment for everyone, including you.

An employee appreciation event can be a great opportunity for team building. Some events are exclusively thrown for team building purposes, while others work team building games into the overall day.

When it comes to throwing a grand opening, the key is to impress your potential customers to keep them coming back for more. After we know a little more about what makes your business special, we can come up with the best grand opening ideas you’ve ever seen.

Restaurants and retailers pretty much need to have a grand opening to announce that they are open for business. But what if you are in a service-oriented industry? An open house can be a great way to let the public know who you are and what you can offer them. Businesses as diverse as dental offices, print shops, and hair salons can all benefit from the publicity an open house can bring.

A good corporate open house should showcase your business and the people who make it work. That generally means shying away from flashier entertainment pieces and extravagant meals. Instead, you want to focus on making your business look presentable and making sure potential customers can park easily. Some tasteful decorations can also let people know that there is something to see here. Hiring a professional event planner can help you make sure that your open house is a success by handling the logistics and decorations that can make or break this type of corporate event.

Of course you can. Please provide us with the playlist OR a USB stick with the mp3 music. We would also like to inform you that we cannot play explicit songs.

The easiest way for this would be for you to give us a USB stick with the information you'd like to present and we can connect it to the TV for you. Videos need to be MP4 (H.264 codec) HD (1920px x 1080px) or 4K/Ultra HD (3840px x 2160px). The more bandwidth is always better but around 4,000 would be sufficient.

Another alternative would be for you to broadcast from your laptop or mobile device directly to the TV.

Yes, we can serve liquor during your event.

Yes, especially holiday parties, special events or events that participants will be more than 30+ people should be on weekends or after 5 PM during weekdays.

If you are inviting more than one visitors, and hosting an event that will take place in the evening and/or on the weekend, yes, you will need to reserve the space. Don't forget that members get an additional discount!

Yes, all invited visitors to the event needs to be registered by you in order for them to receive an invitation email, which they will be able to register themselves with using the kiosk at the entrance of the office space. This will let you be notified once your guests have arrived.

Yes, we do. Please contact us , visit the meeting spaces or the events page.

At this time we are not able to accommodate children. In instances of an emergency we are accommodating for short durations in the workplace when a responsible parent is present at all times with them.

A reason for this is due to our offices having various high-tech items which may not be safe for children. As well as due to the disturbance it may cause to other Members.

You can pay conveniently by bank transfer, debit or credit card.

No, a Coworking Membership is not required in order to book a meeting space. Individuals who do have a Coworking Membership get additional credits and discounts to book Meeting Rooms though.

Yes, we do. Please contact us , visit the meeting spaces or the events page.

We do! We provide gourmet coffee such as latte, french vanilla, mocha, black coffee, variety of teas, cold juices.

There are a few ways you can get discounts on meeting rooms. First, all Coworking , Hybrid Team and Private Office members get complimentry meeting room credits. But if all you want is a meeting room to use from time to time, you may try these options for a discount:

1. 5% discount on meeting rooms offered if you have Community membership for $40 per month. This membership additionally provides you 10 hours access to our space per month. It makrs sense if you want to arrive early and get prepared for your meeting in our common areas.
2. 5% discount offered for our Virtual Office Basic membership and 10% for our Virtual Office Plus membership. While you park your company in our address, you can enjoy meeting rooms with a discount to meet your customers. Best option for home workers.
3. Pre-purchase cash credits and get 2% to 10% discount on final purchase. These cash credits never expire so use them anytime. Learn more by visiting our Pay As You Go page. 

The public office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays.

Certain Coworking plans and Private Office Plans offer 24/7 Access.

You can still book meeting rooms after hours or weekends, but the price will be around 50% higher and we sk a minimum of 3 hours of booking as we need to bring a staff member to side for you.

There are many easy ways to book a Meeting Room:

1. Using our mobile application on your phone.
2. Using the tablets that are located in front of the Meeting Rooms
1. You will need to enter your user/pass
2. OR easiest way tab your phone on tablet (you still need mobile application on your phone to do this)
3. Through our online Member portal at https://Members.westquayoffices.com 
4. Contact us.

You can absolutely bring clients in for a meeting. It is required for all members to book a Meeting Room if the meeting won’t be conducted in a Private Office, since it can lead to the disturbance of other Members and as well as the intrusion of your privacy.

You need to register your visitor on our portal or mobile application in order for us to notify you at the arrival of your guests.

Online meetings and phone calls are prohibited in Single Private Booths due to them not being soundproof. Please make your online meetings on Small Meting Room or complimentary sound-proof Phone Booths.

Meeing rooms are cleaned and sanitized after each meeting. Before your booking starts, air in room will be recycled and sanitized with our air purifiers. Click here to learn more about our air purifiers and what the y clean on air.

You can pay conveniently by etransfer, bank transfer, debit or credit cards.

No, each team can only have one paying member.

Yes, each team can have multiple administrators. Only admins can set privileges and add another admin. You can learn more about how to set this up by clicking this link.

Yes, any member of the team can be a team admin, even if they aren't the team's paying member. Similarly, any member of the team can also become the designated team-paying member, even if they aren't the team's paying customer.

Yes, we can setup your team no matter what and configure privileges. We also have guides if you want to set up yourself.

No, you don't. We provide these for free on most of the plans. And if you are reading about Teams, this means you are already an established business and already have Coworking Membership, Private Office, etc. in West Quay Offices and all this software is provided free for you and included in your plan.

Teams can have individual invoicing, where each team member is invoiced for their own purchases, or use merged invoicing. Merged invoicing automatically adds all purchases made by members of the team to a designated team-paying member (for example, the owner or accounting). The team-paying customer is invoiced for all their team's purchases when their own contracts are renewed.

You can configure privileges for your team to purchase some services on their own. Members of your team can have individual invoicing, where each team member is invoiced for their own purchases, or use merged invoicing.

This option is ideal for companies that want to use merged invoicing and have a team leader who wants to be able to use both a company and an individual account.

Teams are basically your staff and/or partners working in your company. They can be remote or physically working with you in West Quay Offices. 

Teams are a great way to group members who work for the same company or who are part of the same structure.

A Virtual Office provides office Support Services to small business owners and other business professionals without the overhead of employing administrative support staff and/or leasing office space. Virtual Office packages can vary but typically offer administrative staff, Telephone Answering services, business Support Services. 

Telephone calls and mail received at your Virtual Office location can either be stored on-site in your dedicated voicemail or physical mailbox or forwarded to another business location or private residence. Meeting facilities are also available for use at our North Vancouver office for our Virtual Office clients. 

Virtual Office services through West Quay Offices provide the benefits of Class A office space without the need for you to physically be there. 

Additionally, you will be provided 24-hour remote access to your voicemail with your dedicated Virtual Office phone number.

Virtual offices provide benefits to just about any business professional. Whether you are a start-up business looking to minimize expenses, a government official looking for a presence with support services outside of Victoria, or a more established entity looking to expand your business in the Vancouver, BC market, a virtual office could be the ideal solution for you. Virtual offices are a cost-effective way of creating a business presence while deciding if a physical presence or full-time office support is necessary and can greatly increase speed to market for a new business. Virtual offices can be used for a variety of things including business mailing addresses, branch offices, or as a professional meeting place.

Virtual Offices offer a wide range of benefits as they can help a business win more clients by improving the company’s reputation, save time and money, and increase productivity. In addition, they offer support for scaling, as a business can easily shrink or expand according to the workflow.  

For example, they make a business appear more legitimate because the services that they provide make clients and customers believe that the company operates from a specific location. Also, Virtual Offices save a company’s money because business owners do not have to pay high overhead costs, such as bond, rent, equipment, IT services, or high employee costs. They save a company’s time as well because managers and employees do not have to travel or commute to an office to work. Remote work increases productivity as it allows them to live a healthier work-life balance and enjoy a stress-free work environment.

And last but not least, they offer unlimited access to top talent, meaning that managers can recruit and hire the finest talents in the world to work remotely for their businesses.

Whn you receive a mail under your company or your personal, we will take a photo of the mail, assign a barcode and send a notification with the photo to your email address. You can pickup your mail anytime from our reception by showing the notification email with barcode.

Yes, you can add all your employees for an extra fee to a plan and our services will be available for them as well.

Additional person gets services offered for you under your company as well.

Virtual Office Basic Plan: They will get mail forwarding and notification if a mail received for their name.

Virtual Office Plus Plan: They will get above, their own voice mail, voice ail to their email address, mail forwarding.

Virtual Office Resident Plan: They will get above and they will share 10 hours monthly access and their own selection on spoken company directory through Virtual Receptionist.

When you add additional people under your account, we also create a Teams module for you under our system. With Teams module you can schedule and track team attendence. You can see which team Member are coming to our office and track who hasn’t booked any resources.

 The Team attendance dashboard lets you do just that! All members of the team can:

• Know when their colleagues are coming to the office with the shared schedule
• See who’s already booked which resources to avoid booking twice for the same meeting
• Get data on how often they come to the office compared to the rest of their team
• Share your =hourly access credits on Resident plan
• Their additional bookings and acess passes billed to one account and controlled by you

You can choose your new number from our available North Vancouver numbers . Keep in mind that it does not have to be only North Vancouver, you can choose different numbers in other Canadian cities as well.

You can also port your old number to our system as well.

Our website builder is a template-based system, where you will select template you like from multiple templates and then add your text and images to them. Click here to learn more about it.

Website Builder and Hosting is offered complimentary on Virtual Office Plus and Resident plans .

You also have option to purchase cPanel or WordPress hosting from us if you prefer. You can find these product in our member's portal once you join the plan.

Optionally, if you choose, we can scan your incoming mail; email to you as attachement, or add it to your cloud space to download. Your mail will be micro-shredded (destroyed) after we scan it.

A Virtual Office provides several of the amenities of a traditional office without the cost associated with a full-time office. Virtual Office packages are flexible and can adjust to meet your specific needs at any given point in time. Our Virtual Office packages are designed to grow with you as your business grows.

Our Virtual Office Resident plan does have 10 hours a month access to our lounge area and hot desks. You can use your hours any day during a month.

Other than that, you can visit to collect your mail anytime to West Quay Offices. But if you need a space to work or bring your client, you can purchase any of our additional services at a discounted rate, depending on Virtual Office plan you choose. Hourly meeting rooms, daily private offices, hourly access or day passes can be purchased on your special discounted rates. At any point, if you determine that you’d like a more permanent solution, you can upgrade from a Virtual Office package to a full-time Private Office or Coworking Membership package and keep your Virtual Office telephone number and business address.

Yes, it can. Our displayed prices are for 1 person and a company. If you need additional people in your company, we can add them for additonal fee for each person. This would be $25 for Basic, $40 for Plus and Resident plans. Plus and Resident plan features forwarding incoming calls to additonal person(s) as well. Both plans have mail collection for additional person(s).

Virtual Offices at West Quay Offices do provide access to Meeting Rooms with a discounted fee when you have a Virtual Office plan. In addition to your new professional business address, Telephone Answering service, and reception services, you can enjoy private offices, meeting rooms, or our professional business lounge with discounted rates.

Virtual Office Resident plan already includes access to lounge area and hot desks 10 hours monthly.

If you are unable to answer a phone call, the virtual office phone auto-attendant at West Quay Offices will direct your callers to your individual voicemail box. You can access your voicemail box 24 hours per day / 7 days per week to retrieve your messages or have your voicemail messages emailed to you, allowing you to respond to your inquiries in a timely manner. Let West Quay Offices keep you connected wherever you are with a virtual office phone package.

As a customer of West Quay Offices, you define how you would like your telephone calls managed with our Virtual Receptionist. Our state-of-the-art telephone system presents the Virtual Receptionist with a scripted greeting which allows the receptionist to answer your call using the name of your business and then seamlessly patch your calls through to your specified number — whether it’s your home phone, a cell phone for when you’re on the road, or a central office phone. or just play a message.

A virtual office solution from West Quay Offices can provide several of the benefits of full-time office space at a fraction of the cost. Our virtual offices not only provide you with a prestigious business address but virtual receptionist services with telephone answering services in the name of your business. 

Your personal phone number is equipped with seamless call patching so you’ll never miss a call and 24-hour remote access to voicemail with optional voicemail to email service. Keep your virtual office active and you’ll never need to worry about changing your business address or phone number in the event that you expand or relocate. Our service will follow you wherever you go.

A Virtual Office isn’t a full-time workspace for your business. With our Virtual Office packages, you register your business at West Quay Offices and your company benefits from having a prestigious address in our leading location.

If you need a physical space to work, you can choose a Coworking Membership or private office package and work whenever you want.

With our mail-forwarding service, you can choose to receive your mail daily, weekly, or monthly, rather than collecting your mail in person.

We can program an auto-attendant welcome message however you like with the voice you prefer. The calls can be transferred to your personal or mobile phone. Or they can be directed to your voice mail. Virtual Assistant availabe in Virtual Office Plus plan or you can purchase as an add-on if you are on Basic plan.

No. We have clients who live all over the country and international who have virtual offices with us here in North Vancouver, BC, Canada.

We offer mail forwarding to all our Virtual Office clients. We receive your mail here at our office and forward it to the address of your choice. Postage is calculated per month and charged in addition to your monthly fee. Some clients in the area prefer to stop by our office and pick up their mail, which is always an option. 

We also have mail scanning and sending to you electronically service. 

We do offer phone services, either for an additional charge or included in Plus package.

Our Virtual Office Plus package inluces local phone number and Resident Plan includes both local phone and fax number. You will also have the opportunity to transfer your previous number or get a new number from us.

Yes, there are 2 ways you are able to keep your existing company phone number:

1. By setting up call forwarding from your current carrier to the phone number you choose with West Quay Offices (this process works instantly). 
2. By porting your current company phone number from your existing carrier to West Quay Offices (this process takes 5 to 10 business days) and it is free.

Yes, you can. We will provide you a different suite number in our locaiton. We also provide a Mail Forwarding service, where we can forward your mail to a designated address for the benefit of your privacy.

There are many easy ways to book a Meeting Room:

1. Using our mobile application on your phone.
2. Using the tablets that are located in front of the Meeting Rooms
3. Through our online Member portal at https://members.westquayoffices.com 
4. Visit our reception during business hours
5. Contact us.

You can pay conveniently by credit card. We need an active credit card in system for Virtual Office plans. Payments with cheque or e-transfer is not possible for Virtual Office plans unless you are pre-paying yearly.

We need an ID and if you are incorporated, your company registration. You can supply these phsically at our office or if you are not in town, you will get links to upload after signup.

Virtual rooms are videoconference links that you can use to have online meetings. You can think of it as a virtual meeting room that you can use at all times to have a quick chat or present your ideas to others.

Yes, it is completely free for Wesy Quay Offices Members with a Membership plan. Click here to become a Member.

Our virtual rooms and Zoom are two different online meeting tools. Zoom is better suited for larger meetings, while our tool is a good choice for teams that prioritize customer- and client-facing communications.

No, there are no time limits for our virtual rooms.

No, you don't. You can use our online meeting rooms on the Members' Portal or on our Passport mobile application.

Our virtual rooms require no downloads or software installations. It can be accessed through a web browser, making it convenient for users to join meetings from any device.

There are two kinds of virtual rooms: 

Public room is for all West Quay Offices members. Any West Quay Offices member can join these rooms, and you can see who is online in the room itself. 

Private room is your own room, and anyone you invite can access it.

People can invite each other to our online meeting rooms by simply sending a link. If you have received such an invite link from a trusted source, copy it into your browser's address bar and press Enter / Return. Your browser may first ask you to grant microphone and/or camera access.

If you are the moderator of a conference, you can mute everyone's microphone. You cannot unmute other people's microphones, and they can unmute their microphones at any time. 

You may want to set some "ground rules" for who can talk and when, just as with any physical meeting or classroom.

You can access your own virtual meeting rooms by accessing Members' Portal -> Community -> Virtual Rooms.

You can access your online virtual rooms by clicking on the Community icon at the bottom. There you will see the Virtual Rooms.

No, we do not record your online meetings.

All you need to do is click Join in, and you'll automatically be able to join the virtual meeting space. You can also see how many people are already using the room before joining through the user count in the bottom left corner of each room's tile.

There are different types of telephone numbers. They are mostly differentiated by their geographic presence. The types of telephone numbers most commonly used by our customers include:

• Local numbers from the United States or Canada 
• International telephone numbers 
• Toll-free numbers

Yes, we do. You can choose your new number of your choice from our list . A phone number is included on paid VoIP plans and it can ring at your office on same day once you order.

Yes. West Quay Offices have an Advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment.

No, we provode you Cisco 7965 color VoIP business phone on each desk of private ofices. This is provided as free. You can upgrade phone to Cisco 9971 or 8861 if you like for a small monthly fee.

If you are moving out of West Quay Offices and would like to take your local phone number with you, you can port your number out freely. We do not charge for porting out your number. Your new provider needs to initiate transfer.

If you already have one or more phone numbers with another provider, West Quay Offices offers you the option of porting them all to our network. Most local and toll- free numbers from Canada and United States are portable, while international numbers have more limited availability. 

Please contact us to find out if your number is portable. You should also check with your current phone provider to make sure they will allow you to port your number to a new carrier.

Yes. VoIP offers a vast range of telephone numbers in many different area codes. Simply access the Customer Portal to see a list of available numbers. 

This solution is often preferred by customers who wish to make calls to or receive calls from customers, friends or family members living in different cities without incurring long-distance charges or for businesses that wish to have a local presence in many cities.

The billing of your toll-free number depends on the country in which your number is based (the United States or Canada).

Yes. With the Ring Group feature, you can have incoming calls redirected to multiple destinations included in your Ring Group, where a member of the group is able to answer. When a call is placed with your virtual number routed to a Ring Group, all members of that group will ring at the same time until the call is answered by one of them. 

The maximum number of members in a Ring Group is twelve.

Due to the nature of the VoIP technology, a VoIP phone is capable of working just like a regular phone and even more, which means that you can place a call anywhere around the world on any mobile device(e.g., laptop computer, cell phone or tablet) carrying your same number at a much lower rate than you would pay if calling from a regular landline. 

Furthermore, you use the same dialing format as you would from a regular phone to make calls. One of the great advantages of VoIP technology is that it enables free calls in many different ways by making use of each provider’s internal network capabilities.

We offer a virtual fax service. This feature can be used with special fax numbers, which can be acquired and configured by us.

You can receive faxes directly in your e-mail inbox and send any document directly from your computer. Virtual faxing is a cloud-based fax delivery service that lets you send and receive faxes on any of your devices without the need for a physical fax machine. You can then view them online or we send them to your email as an attachment.

We do offer SMS service for an additonal fee and can be included to your phone number.

We offer E911 service only for US and Canadian numbers including US and Canadian toll-free numbers. This feature can be activated directly in the Customer Portal by accessing the E911 page from the DID numbers menu.

No. At the moment, we do not support emergency 911 dialing outside of the United States and Canada. We recommend using a traditional landline or your mobile phone to make emergency calls when you travel abroad.

We do not charge cancellation fees of any kind. You are free to cancel your account or number at any time.

Call queues are specifically designed to manage incoming calls. By setting up a call queue, you can have many callers wait on the line until an agent is available to take their call. If you configure an auto-attendant for your telephone number, you can make it so that callers first hear a welcome message and interact with a voice menu before being sent to the call queue. 

The Call Queue feature allow users to customize their call queues to play pre-recorded messages about their company, music or advertisements for callers while they are on hold. 

Various ring strategies can be established to determine routing patterns for each call queue, such as Ring All (ring all available agents), Round Robin (distributes calls as evenly as possible), Least Recent (sends the call to the agent who least recently received a call), Fewest Calls (routes to the agent who has taken the fewest total calls in the session) and Random (leave it up to chance).

Toll-free numbers are special numbers that are designed to allow callers to reach certain numbers (often long-distance) without having to pay long-distance charges. 

These numbers are mostly used by companies who wish to allow their customers to call them for free no matter where they are located. 

There are several toll-free area codes, namely 800, 866, 888, 844 and 855. They all work the same way, but the choice of prefix depends on the businesses advertising strategy. 

Traditionally, 800 numbers have been used for television and radio advertisements, but other prefixes like 888, 866 and 855 are gaining popularity.

Call Forwarding allows users to redirect incoming calls to another phone number or to a mobile device such as a cell phone, tablet or computer. Numbers can be forwarded to any number around the world. 

With call forwarding, you can program your phone, Customer Portal or VoIP software to automatically forward calls to your preferred mobile device (cell phone, laptop, softphone, etc.) or to any number capable of accepting calls.

With this feature, you can set a number for our system to call back in order to receive a dial tone and place outgoing calls through our network. This is useful if you want to make a long-distance call from outside of your calling area or if you don’t have a VoIP device readily available. 

When a DID is set up with the Callback feature, calls that are placed to this DID return a busy signal, and the system calls back the specified number and provides the user with a dial tone to place an outgoing call.

Caller ID Filtering allows you to filter incoming calls based on their origin (such as private, anonymous or unknown numbers or area codes). 

For example, if you receive unwanted calls from a telemarketer or survey company, you can set up a filter for each of your DIDs to route those calls to voicemail, play a pre-recorded message or simply disconnect the call. 

On the other end of the spectrum, you can give preferential treatment to your favorite customers and route their calls to provide them with a fully customized experience

Caller ID is a telephone feature that transmits a caller’s phone number to the call recipient’s phone. Where available, the caller ID number can be supplemented with the caller’s name (e.g., John Smith). 

There are two types of caller ID: caller ID number (CID) and caller ID name (CNAM). The caller’s phone number and subscriber information may vary depending on the location and the information on record with the carrier.

You can call any number, including mobile phones, landlines and other VoIP numbers.

CNAM stands for caller ID name, which is the information that will be displayed on the call recipient’s phone when you place an outgoing call. If you will be making calls to Canadian numbers, you can simply pass the caller ID name from your device or system, as most of them support this. 

For calls to the United States, the caller ID name works differently. 

In this case, it is controlled by a national CNAM database with records of numbers and names matching each number. We can update the CNAM database upon request.

Simply put, a Direct Inward Dial (DID) number is a virtual number that works just like a regular phone number, except for the fact that it is not attached to any POTS line (landline). Once your configuration is ready, you can be reached at your DID number from anywhere in the world, just like any other phone number.

IVR (Interactive Voice Response) is a telephone technology that works just like a virtual receptionist. With this technology, inbound callers interact with a voice menu using their telephone keypad or by speech recognition in order to be connected with the proper person, extension or department. 

This allows customers to get the information they need without having to wait to speak with an agent.

PBX means Private Branch Exchange. Basically, it is a telephone exchange system that manages a company’s incoming and outgoing calls and manages internal communications between employees. 

The advantage of a PBX is that you can equip your system with more phones than physical phone lines. It also provides a vast range of features such as call waiting, voicemail, three-way calling, call forwarding and other, more advanced features such as call queues and interactive voice menus. 

As for IP PBX, it is a software-based PBX phone system solution that allows remote or mobile employees to connect to the company phone system or voicemail, no matter where they are, as long as there is an Internet connection. 

If you have multiple private offices in West Quay Offices and you want to connect with other staff on different rooms. This is the service you may need.

The Phonebook feature allows you to configure up to 500 Phonebook entries with caller ID name (CNAM) overrides and up to 99 speed-dial codes for those entries. 

For example, you can create a four-digit Phonebook entry to call your favorite customers or relatives. Additionally, you can use a caller ID name (CNAM) override to identify inbound calls from important customers, regardless of whether their number is registered to a proper CNAM central database. 

Phonebook entries are also available with our Virtual Fax and SMS features. When sending from both features, the system will instantly show you the available entries to choose from as soon as you begin to input a name or number from the Phonebook. When you receive messages, the system will match the caller’s information to the name you have configured in the Phonebook.

We do not accept the use of our termination (outbound) services for telemarketing purposes (including but not limited to automated dialers, call centers and collection agencies).

If you wish to port out a number from our service, you may do so at any time by initiating the porting request with the new provider. We authorize all port-out requests matching the correct information from your account.

Yes, you can order a number from any available location, no matter where you are located. This number can be used anywhere in the world and will be considered local for the callers in the number’s area (i.e., a number from New York will be considered local for New York callers, even if you are physically located in Canada).

Basically, any device or system that supports the SIP or IAX2 protocol will work with our service. If you bring your device (ATA, IP phone) from a previous provider, make sure that it is unlocked and that you are able to make changes to its configuration.

The total number of voicemail messages allowed in a single mailbox is 100.

The maximum length a voicemail message is three minutes.

Most businesses will need "Basic" plan for a portfolio website. But if you want to go beyond, "Unlimited" offers you more advanced features for a an extra fee, You can upgrade anytime. Also keep in mind that if you already have a coworking plan that comes with FREE hosting, you can use same code on "Unlimited" plan just pay difference. So you won't be paying full price.

It's not currently possible to move website pages from another host to website builder. This is because the builder needs to create each new page your site uses and these must contain the Required HTML Elements the builder needs to interpret and display the page information. You can move website files over by downloading them from your other host then uploading them to your website builder account, and copy/paste any text you want to move to your website builder site to achieve a similar result.

Your website will be hosted in Canada as our offices located at.

Yes and No. If you mean drag-and-drop where you will play around with actual design items, it is not. Our design templates are standard and you won't be able to move around items. But you will be able to personalize them with your colours, text and photos. Our drag-and-drop functionality is used when you organize forms and menus where we offer such an interface for those.

No. We offer you templates where you can choose and just fill in with your text, photos, images, logo, etc... You will be also able to choose your colours. This platform built to make it so easy to build a website in some minutes.

Our website builder is intuitive to use and designed for an easy, stress-free experience. If you’re looking for a specific web service, we can definitely move your account to a full hosting versions when you are ready – there you can have advanced hosting options and software possibilities to add to your website.

Correct. If you have a qualifying plan, you get the "Basic" plan for free. Just visit to purchase "Basic" plan and use "Coupon" code that you have been provided by email or written by our reception.

A custom website domain name is an easy – and instant – way to look more professional online. It adds credibility to your brand and helps visitors find you online. When you create a site with us with website builder, your site will automatically come with a 3rd level domain. If you’d like a custom domain name, We can help you get one. You can then start building your brand by using your domain in a custom email address ([email protected]), your social media channels, email marketing campaigns and more.

Yes. It includes hosting,

Your website comes with a mobile optimized responsive version, designed to look great on smaller screens.

Absolutely. You do not need to know any single code skills to build your website, With our editor, you can drag, drop and customize any feature you want, which makes it easy to match everything to the look and feel of your site.

Yes. You will literally build your website by just filling up forms and uploading images.

A Smart Workspace or Workplace is considered a high-tech data-driven work environment in which analytics, technology, and a human touch help to improve the office environment. A Smart Workspace contributes to the productivity, wellbeing, involvement, and experience of Members.

Smart workspace technology has many advantages for the office environment. Smart technology makes tasks easier by automating processes, providing insights, improving efficiency and productivity among members and their teams. In general, it allows people to achieve their goals faster thanks to office space optimisation.

Trends in offices change according to society’s values. While offices used to be perceived as grey and boring, people currently want offices to provide them with a safe space for creativity and collaboration.

Sustainability is currently one of the most talked about subjects. People are becoming more and more environmentally aware, wanting to live and work sustainably. West Quay Offices participitate into this development by using sustainable materials in designing our workspaces and offering sustainable materials for our members to work with.

Nowadays, people see the office as a space where members can make real contact and where creative freedom is stimulated. Where the office used to be a place for work, it is now a social destination.

It is crucial that modern companies fulfil their new function by tailoring the working environment to the needs of their employees. Not only does the office of the future look impeccable, but it is also functional, and supportive of its users, using modern smart workspaces. The ideal office is innovative and always looking for improvement. This is what we provide for your company in West Quay Offices. 

The popularity of hybrid working has been on the rise for the past couple of years. Working from home is easier than ever, with the current technology. New team members highly value this working style, as it gives them more freedom and autonomy over their working day. As a company, you need to make sure that both working from home and at the office are attractive. With the tools West Quay Offices provide, we make sure your team Members can collaborate, wherever they work from.

Diversity has never been more important to the world. It is important to stimulate having people from different backgrounds in our workspaces, as this brings about different strengths and stimulates creativity. While diversity is overall beneficial for every team, we kept in mind that bringing in different people comes with different working styles. Every person is different and therefore works best under different conditions. We want to make sure all of our members feel considered and thought about, all our members must feel important and valued to West Quay Offices.

In order to make working at the office most attractive for your members and their teams, it must be easy and flexible. Members and their temas shouldn’t just be working with technology, our technology should work for our members. We built software and interfaces that connects our members even better, such as resource booking and access management systems. With these systems, our members are able to collaborate more easily, for example by booking a room to meet each other at a convenient time, or by reserving several desks beside each other for quick and direct communication. Solutions such as digital signage are used for important updates and messages.

IoT refers to the ‘internet of things’. This is a term used to describe physical devices complete with sensors or software that enables them to connect to other devices or systems over the internet e.g. a wearable exercise tracker that connects to your smartphone.

In West Quay Offies, our environment enabled with IoT technology, from lighting sensors to desk occupancy monitoring.

This is not about being a “Big Brother.” With Smart Workplace technologies, we collect data about Member performance, office use, customer behaviour, and other metrics without intruding on people’s privacy. This allows us to make better decisions and optimize our processes and resources. Data is processsed on our office hub and servers without using any Member names, it is not being shared to any 3rd parties outside of our promises or ny cloud services. We process data ourselves in the same office you work in. All data is deleted after 30 days except the Member data which can be find in our Members’ portal for billing, teams and time tables.

The word sustainability comes from ‘to sustain’, which essentially means to provide support and prolong or preserve something. What we hope to preserve and support is life on planet earth. Thinking about this definition, we can view sustainability as an approach to life that causes the least possible harm to the natural world or living organisms.

The main goal of sustainability is to protect the planet so that future generations don’t have to suffer. Ultimately, we only have finite resources on this planet, but we’re currently not being considerate of that.

Our actions now shouldn’t be at the expense of our fellow creatures or humans, so it’s important to be aware of sustainability in our daily lives so we don’t cause more irreparable damage to Earth.

Sustainable technologies tend to use renewable energy, are made from materials that don’t have a negative environmental impact, and are usually energy-efficient. Examples include electric vehicles, LED lights, carbon storage technologies and solar panels.

Luckily for you, if you have your business in West Quay Offices, you are already running one. We do the work for you but there is always space for growth.

There are several things you can try to be more sustainable at work. You could try to go paperless at work, ride your bike on your commute, or try to cut down on single-use plastics. Read our knowledge base article about how to reduce office waste .

A carbon footprint can belong to an individual or company, and is essentially a measure of the total amount of greenhouse gasses released into the atmosphere as a result of your actions. It’s usually measured in tonnes of CO2e. Reducing your carbon footprint is one tangible way you can try to make a difference and become more sustainable.

Among various sectors, offices have emerged as key players in the journey towards a greener future. With countless businesses operating within office spaces worldwide, these workplaces have a significant environmental footprint.

As the global climate changes, companies are realizing the importance of reducing their environmental impact. Green initiatives are a way for businesses to not only reduce their environmental footprint but also increase their brand visibility and customer loyalty. As your business gets its work space in West Quay Offices, you will be automatically participating in this movement as well.

The benefits derived from creating a more sustainable office go far beyond the positive impact on the environment, including financial, environmental, and social benefits. By investing in green initiatives, businesses and individuals can save money, reduce their environmental impact, and benefit the local community.

Team membership is month to month. If you are considering cancelling your team membership we ask that you give us 15-days notice.

There are no hidden fees or additional expenses unless otherwise agreed upon. Such as printing, mailing services or additional meeting room hours above your membership allotment. 

All services for your startup will be included in your desired plan.  

We do offer numerous additional high tech and special services which may be beneficial for you and your company. You can view these in detail while browsing your plan, and as well as on our products page.

We do not provioce computers, you need to bring your own. Some resources have additonal monitors where you can connect your laptop or movie device though. Private Booths have Dell monitors and meeting rooms have 4K HD TVs where you can connect your devices with USB C cable. We provide cable.

Yes, you can downgrade your plan to smaller one if your team got smaller. We have 3 plans designed for up to 3, 5 and 10 members at once.

Yes, you can upgrade your plan anytime to a larger plan.

If you have no Day Passes left in a month, we will add your account Day Pass with your discounted fee which will be between 30-50% depending your plan.

You can also upgrade to bigger plan which will benefit more discounts for you.

The public office hours in West Quay Offices is 9 AM – 5 PM, Monday to Friday except Statuary holidays. Your team can access to our spaces during these hours.

Absolutely, we hope you do! Your guests are free to join you for meetings in our Meeting Rooms. If your guest wants to come work for the day, we will simply add a discounted Day Pass to your account. The discount depends your team Membership level which is between 30-50% of regular price.

Our etiquette and house rules are listed here, and we ask every team member to read it or use it as a source when they need them.

No, all day passes and cash back credits for resources start fresh every month on your billing date.

Backing up isn’t a one-and-done approach. You want as many layers of data backup as you can get. For this reason, the 3-2-1 backup strategy is the gold standard for backing up your data.

The concept is to create three copies of your data on at least two storage solutions, one of which is stored remotely.

This will happen anytime between 12 AM and 6 AM.

We will provide a network drive that will work at high speed as the server is in our offices. You can synch live with versioning throughout the day, so If you lose data somehow, you can always recover it from the copy you have in our network drive.

Our network drives are encrypted on our server side. You can also encrypt your own backups if you want and no one can read other than yourself. If you want to encrypt on your own, please make sure your password is safe as no one can access data withour password. Even yourself if you loose it.

No, this is local backup. You have two options:

1- Local backup on our servers insude our office space

2- An additonal cloud backup for safety in case some disaster happens to our building or our office.

You can get local or both.

Our backup soluion is not like public cloud backups where your data travels everywhere.

Your data will not leave outside of our office if you choose only local backup.

If you want optinal cloud backup as well, your data still won’t leave out of Canada if we configure Toronto location. Cloud backup is an additonal safety backup option in case some disaster happens to our office or in North Vanciouver.

That's up to you. You can do this in real time or periodically depending on the software you use.

We will encrypt it from our local server to cloud location and store the encryption key in our side so your data could not be read on cloud. You cannot access your data on cloud yourself as well. Only we can restore your data to local per your request and than you can access.

You can alwasy use your own additonal encryption while backing up to make your data secure from anyone including us.

We use disk-arrays protected by RAID 6 for up to 2 drive failures at same time.

Yes, you can. You can backup multiple computers to your local backup location. One subcription wil be enough.

No, you don’t. While you can use any additional backup software, they are also built-in on most systems. We prepared guides forfor Apple computers or Windows systems. You can also find many guides on internet.

West Quay Offices provide Pay As You Go options for individuals or companies that does not want to purchase a monthly membership. We offer Day Passes for just $35 per person. Your Day Pass allows you full, all-day access to West Quay Offices innovative work environments and business-class Wi-Fi.

You can access West Quay Offices during public business hours during weekdays, 9 a.m. to 5 p.m., excluding statutory holidays. The main door is unlocked during these hours.

Just so you know we have 24/7 Coworking Membership and Private Office plans if you need access during. Read more about which Membership has what access level on tihs article. 

You can book our small Meeting Room for your online meeting or just use one of the complimentary phone booths. We ask not to do your online meetings on lounge area to respect others.

Yes, you can book any Private Booth with your day pass. We have 4 of them.

Yes, you can have unlimited complimentary gourmet coffee, tea selection, cold juices and cereals. And our famous hot dog days.

You can pre-purchase cash credits for less and use them for your bookings and day passes. These credits do not expire and can be used anytime – next month, nest year or next decade. Learn more on Pay As You Go page.

Join to Community Membership, this is a no brainer deal that will give you access to space 10 hours a month and only pay $6 for any extra hours during a month. You can come multiple days for some hours, and you won’t pay daily.

That’s not all, you will get 5% discount on any additinal bookings like Meeting Rooms or private offices.

If you purchase a Day Pass or Weekly Pass, you get cash credits to use on your next purchase of these passes. So you will pay way less next time.

Private cloud is a Cloud Computing environment dedicated to a single customer, combining many of the benefits of cloud with the security of on-premises IT.

West Quay Offices offer on-premise private cloud.

The public cloud is defined as computing services offered by third-party providers over the public Internet, making them available to anyone who wants to use or purchase them. They may be free or sold on-demand.

West Quay Offices does not offer public cloud.

Private cloud refers to a Cloud Computing environment that is dedicated solely to one organization, providing greater control, privacy, and security over data and resources. The infrastructure is located on-premises, within West Quay Offices. In contrast, a public cloud is a shared computing environment where resources are distributed among publically on internet.

In brief, public clouds utilize shared infrastructure, while private clouds utilize an organization’s own infrastructure.

There are several analogies for public and private cloud, such as:

• Private cloud as a house, public cloud as an apartment
• Private cloud as watching videos you own, public cloud watching streaming video online.

It will be in our server room in West Quay Offices. On our bare metal server with many disk arrays. Your data will not leave outside from our office.

Yes, we will deliver your on-premise private cloud installed with operating system you choose. We will be responsible for managing and maintaining the infrastructure. You will be responsible with softwares in your private cloud and we won't be logging in your cloud after first deployment.

No, we won’t be logging in your cloud after first deployment. You can chnage password to anything you like. We can only hard boot per your request in case you need.

Yes, it is. Your server won’t be accessible over internet and will reside on-premise infastructure behind our firewalls only for your internal network usage. Your servers can be only accessible through your VLAN subnet or a specific computer of your choice in your own network provided by West Quay Offices.

If you want us to install Windows including Windows servers, you will need your own license in your VPS. We do not provide icense but just install system for you.

With our default setup, you cannot. There are a few ways if this what you want:

1. You can install a remote access software or some are built-in like in Windows computers and you can use computer remotely
2. You can use our Business VPN to connect to your network in West Quay Offices
3. You can make your server publicly accessible through internet which is not our advise if security is your goal
4. We can add your static IP of your home to allowed and you can access your server from your home. This won't work if you home IP changes and we need to configure again.

Normally it won't. It is for ony intranet usage, but it can be accessed if you want this way.

Yes, your on-premise private cloud server will be behind our bare metal firewall and can be configured however you like. We can open some ports of your choice or minimum ports for intranet usage. You can also install your software firewall on your server if you want.

You may think why my company needs a private cloud? If securing your files is your goal, this is why:

Every organization’s data is stored separately from other companies when in the public cloud; this is one of the key concepts of multi-tenancy. However, major cloud provider agreements outline a shared responsibility model, where the CSP is responsible for physical security of the data and the subscriber is liable for the logical security (encryption, cybersecurity, authentication, identity and access management). In any case, there are several scenarios where private data might reside in a public cloud.

Data protection is a prime example. There are many cloud-based data protection providers who store a company’s backups and snapshots in the cloud. Some of these providers utilize their own cloud; other rely on inexpensive object storage available from providers like Amazon S3. These backup providers are responsible for ensuring the security of the data entrusted to them.

Yes, we cn import LXD and Docker®, Kata containers to your private cloud. LXD supports OS-level virtualization for Linux®-based operating systems, while Docker® and Kata are ideal for application virtualization purposes.