The Virtual Fax feature is used to send and receive Faxes (facsimile) with a virtual fax number you can get from us and specifically dedicated to Fax. You may purchase such a number in our Members Portal or just following this link. Regular voice VoIP voice phone numbers that provided or ported for your usage are not compatible with the Virtual Fax feature.

Important information about the Virtual Fax Service

• The Virtual Fax Service is only available for U.S. and Canadian Numbers specifically acquired from us as Virtual Fax Number.
• It is also possible to port your VoIP Phone Numbers and Numbers from other providers into our Virtual Fax service. For numbers from other providers, please create a support ticket for us to check portability of your number. The porting fee is $30 per number for both options. There are no porting fee for new numbers so a new number may be the cheapest option for you.
• The Service can currently only be used to send Faxes to Canadian and U.S. numbers. We also cannot guarantee that international will be properly received.
• Virtual Fax Numbers cannot receive regular voice calls nor SMS, but only faxes.
• You may not choose your Virtual Fax Number, so we will just acquire a local number for you from a pool. There will be no option to change number other than cancelling and getting a new one.

Current Limitations

• Each Fax Number can only send 100 messages per day. This limit can be raised upon request and verification.
• The files sent per message cannot exceed 25 MB
• The file cannot contain more than 200 pages
• Only one document per fax message can be sent. Document have multiple pages up to 200 pages.

Virtual Fax Number

Virtual Fax works specifically with Fax Numbers only acquired from us Portal or numbers ported in as Fax enabled. There are local US and Canadian numbers available for order. You can choose the desired region and a random number from the chosen area code will be assigned to you. Normally we do offer North Vancouver local numbers but you can also order any Canadian or US local fax numbers.

How to Send and Receive Faxes

Manage Fax Numbers

To manage your inbound Fax Number, and send the FAX to Email (PDF). Notifications when received. Visit our VOIP Portal and on the menus on left side find link under [Virtual Faxes] then [Manage Fax Numbers].

Where your DID Number, click on the [Edit DID] button.

Send Fax

To send a Fax using our VoIP Portal interface. Go under the [Virtual Faxes] at the left navigation bar, then [Send Fax].

Enter the destination number select a Fax number

You will see:

• Fax Number or Contact Name: This is where you will put the destination number. You can start typing a name or a number from your Phone book and it will become available.
• From Name: Here you will put the name to send in the Fax header.
• From Number: Select the Fax number from which you will send your Fax.
• File: Choose a file to send as a Fax. The file must be in pdf, txt, jpg, gif, png or tiff
• Click [Send Fax]

Click [Send Fax]

My Faxes

To manage the Incoming/Outgoing Faxes in order to View a fax, delete a fax, send a fax to an email, transfer a fax to a folder… Go under the [Virtual Faxes] at the left navigation bar, then [My Faxes].

Email to Fax

To use the feature Email To Fax. Go under the [Services] at the left navigation bar, then on [Virtual Faxes], then [Email to Fax].

Click on the “Add Email to Fax” tab. Check the Enable box. Enter the email address. Select the fax number that should be associated with this email.

Click [Save Email to Fax]