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Cisco 7965G Telephone Quick Reference Guide

Updated on January 3, 2024
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Table of Contents

Quick Links

  • This page is a quick reference guide to the Cisco IP Telephones models 7945G and 7965G that are placed on Private Offices and Dedicated Desks on West Quay Offices.
  • You can download the quick reference guide here.

Place a Call

Lift handset and dial four-digit extension or

Dial the four-digit extension and then lift the handset.

To place a call to an outside number:

Lift the handset and dial 9 and then 1 and then the number with the area code.

Answer a Call

Lift the handset. or

Press the speaker button. or

If you’re using a headset press the Headset button.

End a Call

Hang up. or

If you are using a headset, press the Headset or EndCall button.

Redial a Number

Lift the headset, press the Redial button. or

If you’re using speakerphone, press the Redial button.

Hold a Call

Press the Hold button.

To retrieve a held call press the Resumeor

To retrieve multiple calls, use the Navigation button to select the call, then press Resumeor

To retrieve a call on multiple lines, press the line button of the line you want to pick up.

Transfer a Call

Blind Transfer

  1. Press Trnsfr.
  2. Then dial the four-digit extension you want to transfer to.

Consultative Transfer

  1. Press Trnsfr.
  2. Dial the four-digit extension you want to transfer to.
  3. Wait for answer and announce caller.
  4. Press Trnsfr to transfer the call or press EndCall to hang up. Press Resume to reconnect to the first caller.

Place a Conference Call

  1. During a call, press more and then Confrn to open a new line and put first party on hold.
  2. Place a call to another number.
  3. When call connects, press Confrn again to add new party to existing call with first party.

To establish a Conference Call between two callers to a Cisco phone, one active and the other on hold, press Confrn.

To establish a conference call between two callers already on a Cisco phone, using separate line buttons, one active and the other on hold, use the following method:

  1. Press Confrn.
  2. Press the Line button of the call you want to add to the three-party conference.

To end a conference call hang up.

Ad Hoc Conference Call

Start a Conference Call

  1. From a connected call, press Confrn. (You may need to press the more soft key to see Confrn.)
  2. Enter the participant’s phone number or four-digit extension.
  3. Wait for the call to connect.
  4. Press Confrn again to add the participant to your call.
  5. Repeat to add additional participants.

Remove Participants

  1. Highlight the participant’s name.
  2. Press Remove. You can remove participants only if you initiated the conference.
  3. Hang up or press EndCall to end your participation in a conference.

Call Forwarding


  1. Press CFwdAll.
  2. Dial four-digit extension or number you want to forward to.
  3. Press the Accept soft key.

Voice Mail

  1. Press CFwdAll.
  2. Dial voice mail number.
  3. Press EndCall.

Speed Dial

  1. Press CFwdAll.
  2. Press Speed Dial button.
  3. Press EndCall.

Speed Dial

Program Speed Dial

  1. Get a dial tone.
  2. Press #.
  3. Press Speed-dial to start.
  4. Enter four-digit extension or number to speed dial.
  5. Press Speed-dial to finish.
  6. Hang up.

Call From Speed-Dial

  1. Get dial tone.
  2. Press Directories.
  3. Navigate to speed dial.
  4. Press select for the desired number.

Call From Local Directories

  1. Press Directories.
  2. Scroll to directory or press 4 for Local Directories.
  3. Enter name for search.
  4. Press Search.
  5. Scroll to number and press Dial.

Call History

View Call History

  1. Press Directories.
  2. Scroll to history list.
  3. Press 1 for Missed Calls.
  4. Press 2 for Received Calls.
  5. Press 3 for Placed Calls.

Call from Call History

  1. Press Directories.
  2. Navigate to number.
  3. Press Select.
  4. Press Dial.

Clear Call History

  • Press Clear. Clears all history.

List of Soft Keys

Soft KeyDescription
<< or >> Navigates to edit characters. Use the backspace soft key to erase digits that were entered incorrectly.
Accept Accepts the current edits. For instance, adding an entry to your personal directory.
Acct Consult your administrator on the use of this soft key.
Add Adds an entry to the personal directory.
Alpha Toggles character input mode from numeric to alphanumeric.
Answer Answers an incoming call.
BlndXfr Redirects the call without allowing you to speak to the transfer recipient (known as a blind transfer).
Callback Notifies callers that the called line is free.
Cancel Cancels the last selection.
CFwdALL Forwards all calls.
Clear Clears directory history.
Confrn Connects callers to a Conference Call.
DelAll Deletes all entries in the personal directory.
Delete Deletes selected item.
Dial Dials the displayed number.
Directories Provides access to phone directories.
DND Enables and disables the Do Not Disturb feature.
Down Decreases the LCD screen contrast.
Edit Selects a number and activates the cursor for editing.
EditDial Selects a number and activates the cursor for editing.
EndCall Ends the current call.
Exit Exits from the current selection or screen.
Flash Provides hookflash functionality for three-way calling and call waiting services provided by the PSTN or Centrex service.
GPickUp Selectively picks up calls to a phone number that is a Member of a pickup group.
Hold Places an active call on hold. Resumes a held call.
Login Provides PIN-controlled access to restricted phone features. Contact your system administrator for additional instructions.
Message Dials the local voicemail system.
Monitor Enables the user to switch from the handset to the speaker to listen to a call hands-free.
Monoff Enables the user to switch from the speaker to the handset and continue talking on the call.
more Scrolls through additional soft key options (for example, use the more soft key to locate the Number soft key).
Mute Toggles muting on and off.
NewCall Opens a new line on the speakerphone to place a call.
Number Toggles character input mode from alphanumeric to numeric.
Ok Confirms the selection.
Park Forwards calls to a location from which the call can be retrieved by anyone in the system.
PickUp Selectively picks up calls to another extension.
Play Plays the ring sound sample.
Redial Redials the last number dialed.
Reorder Reorder the entries in the Personal Directory.
Restore Consult your system administrator on the use of this soft key.
Resume Returns to an active call.
Save Saves the last change.
Search Initiates a search in the local directory.
Select Selects the highlighted option.
Settings Provides access to phone settings such as display contrast, ring volume, and ring type.
Trnsfer Transfers the selected calls to an alternate number.
Up Increases the LCD screen contrast.
URL Enter alphanumeric characters for call forwarding.
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