WPA3 Enterprise WiFi Setup

WPA3-Enterprise is the most secure Wi-Fi security protocol for enterprise/corporate networks. WPA3-Enterprise provides a more secure and reliable Wi-Fi experience for organizations that need the highest level of protection for their network and sensitive data.

Advantages #

• This security protocol offers the highest level of security available today for corporate and enterprise networks.
• We broadcast this SSID on 2.4 GHz, 5 GHz, and 6 GHz.
• It supports WiFi 6E and WiFi 7. New devices (manufactured after 2024) can support WiFi 7 and reach speeds faster than wired internet.
• Support for Multi-Link Operation. MLO is a WiFi 7 feature that allows compatible client devices to maintain simultaneous connections to multiple bands—2.4, 5, and 6 GHz. The feature brings speed and reliability.
• You need to enroll each device once, after which connections will occur automatically. You will no longer see our WiFi signup page.
• If you have a Private Office VIP package or purchased our private VLAN package, your connected devices will land on your private VLAN.

Supported devices #

Your device, the operating system, and the Wi-Fi device driver must support WPA3. All devices built after 2018 support WPA3, and those built before may do so if they have updated their network drivers.

Windows	Windows 10 version 1903 or later supports WPA3; device driver support varies. Released in May 2019.
Apple macOS	All Mac computers and laptops support WPA3 starting with version 10.15 (Catalina). Released in October 2029.
Apple IOS (iPhone and iPad)	Apple iOS devices starting with version 13 or later support WPA3. Released in September 2019.
Android (Samsung, Google, etc.)	Android 10 introduced WPA3. Actual support may differ depending on your smartphone or tablet. Released in September 2019.

Setting up and onboarding #

We have a one-time onboarding process for any new device you introduce to our network where you will install a trusted Passpoint profile. After completing the onboarding process, all future connections will be instant and will not require entering a PIN or password.

In the “Members” section, enter your email address and 5-digit PIN number. If you don’t know your PIN number, visit here to learn.

PLEASE BE PATIENT after clicking submit and ONLY click once, as it may take up to 30 seconds for the success page to load.

Please follow the below steps depending on your device:

Windows #

1. Click Download Passpoint Profile
2. Click Open Settings
3. When the pop-up comes up, click Add for the “West Quay Enterprise” profile.
4. After installing the profile, you can close the browser window. It may take up to a minute for your device to detect the new network.
5. Navigate to the WiFi networks section of your computer, manually search for “West Quay Enterprise” (which should appear at the top), and then establish a connection.
6. Moving forward, your device should automatically connect to the network.

Apple MacOS #

1. Click Download Passpoint Profile
2. If using Chrome, click the downloaded file.
3. Follow the instructions prompted by your MacBook.
4. Open the System Settings. 
5. Search for Profiles 
6. Double-click the downloaded profile and click Install. 
7. After installing the profile, you can close the browser window. It may take up to a minute for your device to detect the new network.
8. Navigate to the WiFi networks section of your computer, manually search for “West Quay Enterprise” (which should appear at the top), and then establish a connection.
9. Moving forward, your device should automatically connect to the network.

Android #

1. Download Passpoint Profile
2. Click Install when prompted.
3. After installing the profile, you can close the browser window. It may take up to a minute for your device to detect the new network.
4. Navigate to the WiFi networks section of your computer, manually search for “West Quay Enterprise” (which should appear at the top), and then establish a connection.
5. Moving forward, your device should automatically connect to the network.

Apple iOS (iPhone and iPads) #

1. Click Download Passpoint Profile
2. Click Allow when prompted
3. Open the Settings app, and tap on the button Profile Downloaded.
   • If you get an error following the link on page and you get an error that Safari cannot launch settings, please visit Settings > General > VPN & Device Management and tap on “West Quay Enterprise” to install
4. Tap Install at the top right of the screen
5. After installing the profile, you can close the browser window. It may take up to a minute for your device to detect the new network.
6. Navigate to the WiFi networks section of your computer, manually search for “West Quay Enterprise” (which should appear at the top), and then establish a connection.
7. Moving forward, your device should automatically connect to the network.

Frequently Asked Questions #

Problem	Solution
A form to install a certificate appears when you attempt to connect to the “West Quay Enterprise” network.	You skipped the onboarding process. Please click/tab the button above on the device you want to set up Enterprise WiFi on.
Despite enrolling, you are unable to establish a connection to “West Quay Enterprise.“	– If you just enrolled, wait a minute and try again. – Contact reception or create a support ticket. (This setup creates a new device in our system and you might be exceeding the allowed device limit.) We can clean past logs for you.)
You used to connect to “West Quay Enterprise,” but now it pops up a form to install a certificate and asks for a username and password.	Restart your device.
Your computer displayed an error while installing a profile certificate or connecting.	Ensure that you did not build your computer before 2018 and that you have updated your drivers since then. You can find supported devices in the beginning of this article. If you have an older computer than 2018, it might be best to connect to our regular WiFi, “West Quay Offices” or “WQ Private Offices,” if you have the VLAN package.
The system consistently drops me off at “West Quay Enterprise” and connects me back to “West Quay Offices.”	This is normal behaviour. Just forget “West Quay Offices” from your WiFi network list on your device. If you want to keep it as a backup, simply uncheck the “Auto Connect” checkbox in the WiFi details.
Is WPA3-Enterprise compatible with WPA2 Enterprise?	WPA3 is not directly backwards compatible with WPA2, meaning devices that only support WPA2 cannot connect to a WPA3-only network.
What is a Passpoint profile?	A Passpoint profile is a configuration file that allows devices to automatically connect to Wi-Fi networks that support Passpoint, also known as Hotspot 2.0, without manual user intervention. This streamlines the connection process, eliminating the need to manually select a network or enter credentials, providing a more seamless and secure Wi-Fi experience.
Will my device be tracked by the Passpoint profile I install?	No, a Passpoint profile itself does not track your device. Passpoint, also known as Hotspot 2.0, is a technology that streamlines Wi-Fi connection by automating the process of connecting to secure networks without manual user input. It focuses on securely connecting to our Wi-Fi network when you are in West Quay Offices, not on tracking device location or usage.
Does this system secure all my WiFi connections anywhere?	No, this will only secure your WiFi connection when you are in West Quay Offices and connected to the WiFi SSID “West Quay Enterprise.”
Will this affect my WiFi connections in other places?	No, this will only work when you are in West Quay Offices and won’t activate on other locations.