WPA3 Enterprise WiFi Setup

WPA3-Enterprise is the most secure Wi-Fi security protocol for enterprise networks. WPA3-Enterprise provides a more secure and reliable Wi-Fi experience for organizations that need the highest level of protection for their network and sensitive data.

Advantages #

• This security protocol offers the highest level of security available today for corporate and enterprise networks.
• We broadcast on 2.4 GHz, 5 GHz, and 6 GHz.
• New devices (built after 2024) can support WiFi 7 and reach speeds faster than wired internet.
• Support for Multi-Link Operation. MLO is a WiFi 7 feature that allows compatible client devices to maintain simultaneous connections to multiple bands—2.4, 5, or 6 GHz.
• You must set up each device once, after which connections will occur automatically.
• If you have a Private Office VIP package or purchased our private VLAN package, your connected devices will land on your private VLAN.

Supported devices #

Your device, the operating system, and the Wi-Fi device driver must support WPA3. All devices built after 2018 support WPA3, and those built before may do so if they have updated their network drivers.

Windows	Windows 10 version 1903 or later supports WPA3; device driver support varies.
Apple macOS	All Mac computers and laptops support WPA3 starting with version 10.15 (Catalina).
Apple IOS (iPhone and iPad)	WPA3 is supported on Apple iOS devices starting with version 13 or later.
Android (Samsung, Google, etc.)	Android 10 introduced WPA3. Actual support may differ depending on your smartphone or tablet.

Setting up and onboarding #

We have a one-time onboarding process for any new device you introduce to our network where you will install a Passpoint certificate. After completing the onboarding process, all future connections will be instant and will not require entering a PIN or password.

In the “Members” section, enter your email address and 5-digit PIN number. If you don’t know your PIN number, visit here to learn.

PLEASE BE PATIENT after clicking submit and ONLY click once, as it may take up to 30 seconds for the success page to load.

Please follow the below steps depending on your device:

Windows #

1. Click Download Passpoint Profile
2. Click Open Settings
3. When the pop-up comes up, click Add for the “West Quay Enterprise” profile.
4. After installing the profile, you can close the browser window. It may take up to a minute for your device to detect the new network.
5. Navigate to the WiFi networks section of your computer, manually search for “West Quay Enterprise” (which should appear at the top), and then establish a connection.
6. Moving forward, your device should automatically connect to the network.

Apple MacOS #

1. Click Download Passpoint Profile
2. If using Chrome, click the downloaded file.
3. Follow the instructions prompted by your MacBook.
4. Open the System Settings. 
5. Search for Profiles 
6. Double-click the downloaded profile and click Install. 
7. After installing the profile, you can close the browser window. It may take up to a minute for your device to detect the new network.
8. Navigate to the WiFi networks section of your computer, manually search for “West Quay Enterprise” (which should appear at the top), and then establish a connection.
9. Moving forward, your device should automatically connect to the network.

Android #

1. Download Passpoint Profile
2. Click Install when prompted.
3. After installing the profile, you can close the browser window. It may take up to a minute for your device to detect the new network.
4. Navigate to the WiFi networks section of your computer, manually search for “West Quay Enterprise” (which should appear at the top), and then establish a connection.
5. Moving forward, your device should automatically connect to the network.

Apple iOS (iPhone and iPads) #

1. Click Download Passpoint Profile
2. Click Allow when prompted
3. Open the Settings app, and tap on the button Profile Downloaded.
   • If you get an error following the link on page and you get an error that Safari cannot launch settings, please visit Settings > General > VPN & Device Management and tap on “West Quay Enterprise” to install
4. Tap Install at the top right of the screen
5. After installing the profile, you can close the browser window. It may take up to a minute for your device to detect the new network.
6. Navigate to the WiFi networks section of your computer, manually search for “West Quay Enterprise” (which should appear at the top), and then establish a connection.
7. Moving forward, your device should automatically connect to the network.

Frequently Asked Questions #

Problem	Solution
A form to install a certificate appears when you attempt to connect to the “West Quay Enterprise” network.	You skipped the onboarding process. Please click/tab the button above on the device you want to set up Enterprise WiFi.
Despite enrolling, you are unable to establish a connection to “West Quay Enterprise.“	– If you just enrolled, wait a minute and try again. – Contact reception or create a support ticket. (This setup creates a new device in our system and you might be exceeding the allowed device limit.) We can clean past logs for you.)
Your computer displayed an error while installing a profile certificate or connecting.	Make sure your computer was not built before 2018 and you did driver updates after that. You can find supported devices in the beginning of this article. If you have an older computer than 2018, it might be best to connect to our regular WiFi, “West Quay Offices” or “WQ Private Offices” if you have the VLAN package.
The system consistently drops me off at “West Quay Enterprise” and connects me to “West Quay Offices.”	This is normal behaviour. Just forget “West Quay Offices” from your WiFi network list on your device or uncheck the “Auto Connect” box if you want to keep it as a backup in case.