Cisco 7965G Telephone Quick Reference Guide

6 min read

Website Builder and Hosting

Quick Links

  • This page is a quick reference guide to the Cisco IP telephone models 7945G and 7965G that are placed in private offices in West Quay Offices.
  • You can download the quick reference guide here.

Place a Call

Lift handset and dial four-digit extension or

Dial the four-digit extension and then lift the handset.

To place a call to an outside number:

Lift the handset and dial 9, and then 1 and then the number with the area code.


Answer a Call

Lift the handset. or

Press the speaker button. or

If you’re using a headset, press the Headset button.


End a Call

Hang up. or

If you are using a headset, press the Headset or EndCall button.


Redial a Number

Lift the headset and press the Redial button. or

If you’re using speakerphone, press the Redial button.


Hold a Call

Press the Hold button.

To retrieve a held call, press Resumeor

To retrieve multiple calls, use the Navigation button to select the call, then press Resumeor

To retrieve a call on multiple lines, press the line button of the line you want to pick up.


Transfer a Call

Blind Transfer

  1. Press Trnsfr.
  2. Then dial the four-digit extension you want to transfer to.

Consultative Transfer

  1. Press Trnsfr.
  2. Dial the four-digit extension you want to transfer to.
  3. Wait for an answer and announce the caller.
  4. Press Trnsfr to transfer the call or press EndCall to hang up. Press Resume to reconnect to the first caller.

Place a Conference Call

  1. During a call, press more and then Confrn to open a new line and put the first party on hold.
  2. Place a call to another number.
  3. When the call connects, press Confrn again to add a new party to the existing call with the first party.

To establish a Conference Call between two callers to a Cisco phone, one active and the other on hold, press Confrn.

To establish a Conference Call between two callers already on a Cisco phone, using separate line buttons, one active and the other on hold, use the following method:

  1. Press Confrn.
  2. Press the Line button of the call you want to add to the three-party conference.

To end a Conference Call, hang up.


Ad Hoc Conference Call

Start a Conference Call

  1. From a connected call, press Confrn. (You may need to press the more soft key to see Confrn.)
  2. Enter the participant’s phone number or four-digit extension.
  3. Wait for the call to connect.
  4. Press Confrn again to add the participant to your call.
  5. Repeat to add additional participants.

Remove Participants

  1. Highlight the participant’s name.
  2. Press Remove. You can remove participants only if you initiated the conference.
  3. Hang up or press EndCall to end your participation in a conference.

Call Forwarding

All

  1. Press CFwdAll.
  2. Dial the four-digit extension or number you want to forward to.
  3. Press the Accept soft key.

Voice Mail

  1. Press CFwdAll.
  2. Dial the voicemail number.
  3. Press EndCall.

Speed Dial

  1. Press CFwdAll.
  2. Press the Speed Dial button.
  3. Press EndCall.

Speed Dial

Program Speed Dial

  1. Get a dial tone.
  2. Press #.
  3. Press Speed-dial to start.
  4. Enter a four-digit extension or number to speed dial.
  5. Press Speed-dial to finish.
  6. Hang up.

Call From Speed-Dial

  1. Get a dial tone.
  2. Press Directories.
  3. Navigate to speed dial.
  4. Press select for the desired number.

Call From Local Directories

  1. Press Directories.
  2. Scroll to the directory or press 4 for Local Directories.
  3. Enter a name for the search.
  4. Press Search.
  5. Scroll to the number and press Dial.

Call History

View Call History

  1. Press Directories.
  2. Scroll to the history list.
  3. Press 1 for Missed Calls.
  4. Press 2 for received Calls.
  5. Press 3 for placed Calls.

Call from Call History

  1. Press Directories.
  2. Navigate to the number.
  3. Press Select.
  4. Press Dial.

Clear Call History

  • Press Clear. Clears all history.

List of Soft Keys

Soft KeyDescription
<< or >>Accepts the current edits. For instance, adding an entry to your personal directory.
AcceptConsult your administrator on the use of this soft key.
AcctAdds an entry to the personal directory.
AddRedirects the call without allowing you to speak to the transfer recipient (known as a blind transfer).
AlphaNotifies callers that the called line is free.
AnswerAnswers an incoming call.
BlndXfr Redirects the call without allowing you to speak to the transfer recipient (known as a blind transfer).
CallbackForwards all calls.
Cancel Cancels the last selection.
CFwdALL Forwards all calls.
Clear Clears directory history.
Confrn Connects callers to a Conference Call.
DelAll Deletes all entries in the personal directory.
DeleteDials the displayed number.
DialProvides access to phone directories.
Enables and disables the Do Not Disturb feature.Selects a number and activates the cursor for editing.
DND Enables and disables the Do Not Disturb feature.
DownSelects a number and activates the cursor for editing.
EditEnds the current call.
EditDial Selects a number and activates the cursor for editing.
EndCall Ends the current call.
ExitPlaces an active call on hold. Resumes a held call.
Flash Provides hookflash functionality for three-way calling and call waiting services provided by the PSTN or Centrex service.
GPickUp Selectively picks up calls to a phone number that is a Member of a pickup group.
Enables the user to switch from the handset to the speaker to listen to a call hands-free. Places an active call on hold. Resumes a held call.
Login Provides PIN-controlled access to restricted phone features. Contact your system administrator for additional instructions.
Message Dials the local voicemail system.
MonitorToggles muting on and off.
Monoff Enables the user to switch from the speaker to the handset and continue talking on the call.
more Scrolls through additional soft key options (for example, use the more soft key to locate the Number soft key).
Mute Toggles muting on and off.
NewCallConfirms the selection.
Number Toggles character input mode from alphanumeric to numeric.
Ok Confirms the selection.
ParkSelectively picks up calls to another extension.
PickUp Selectively picks up calls to another extension.
Play Plays the ring sound sample.
RedialReorder the entries in the Personal Directory.
Reorder Reorder the entries in the Personal Directory.
Restore Consult your system administrator on the use of this soft key.
ResumeReturns to an active call.
SaveSaves the last change.
SearchInitiates a search in the local directory.
SelectSelects the highlighted option.
SettingsProvides access to phone settings such as display contrast, ring volume, and ring type.
TrnsferTransfers the selected calls to an alternate number.
UpIncreases the LCD screen contrast.
URLEnter alphanumeric characters for call forwarding.
Was this article helpful?
Share on:

Related Posts

Search Knowledge Base

Knowledge Base Categories