Quick Links
- This page is a quick reference guide to the Cisco IP Telephones models 7945G and 7965G that are placed on Private Offices and Dedicated Desks on West Quay Offices.
- You can download the quick reference guide here.
Place a Call
Lift handset and dial four-digit extension or
Dial the four-digit extension and then lift the handset.
To place a call to an outside number:
Lift the handset and dial 9 and then 1 and then the number with the area code.
Answer a Call
Lift the handset. or
Press the speaker button. or
If you’re using a headset press the Headset button.
End a Call
Hang up. or
If you are using a headset, press the Headset or EndCall button.
Redial a Number
Lift the headset, press the Redial button. or
If you’re using speakerphone, press the Redial button.
Hold a Call
Press the Hold button.
To retrieve a held call press the Resume. or
To retrieve multiple calls, use the Navigation button to select the call, then press Resume. or
To retrieve a call on multiple lines, press the line button of the line you want to pick up.
Transfer a Call
Blind Transfer
- Press Trnsfr.
- Then dial the four-digit extension you want to transfer to.
Consultative Transfer
- Press Trnsfr.
- Dial the four-digit extension you want to transfer to.
- Wait for answer and announce caller.
- Press Trnsfr to transfer the call or press EndCall to hang up. Press Resume to reconnect to the first caller.
Place a Conference Call
- During a call, press more and then Confrn to open a new line and put first party on hold.
- Place a call to another number.
- When call connects, press Confrn again to add new party to existing call with first party.
To establish a Conference Call between two callers to a Cisco phone, one active and the other on hold, press Confrn.
To establish a Conference Call between two callers already on a Cisco phone, using separate line buttons, one active and the other on hold, use the following method:
- Press Confrn.
- Press the Line button of the call you want to add to the three-party conference.
To end a Conference Call hang up.
Ad Hoc Conference Call
Start a Conference Call
- From a connected call, press Confrn. (You may need to press the more soft key to see Confrn.)
- Enter the participant’s phone number or four-digit extension.
- Wait for the call to connect.
- Press Confrn again to add the participant to your call.
- Repeat to add additional participants.
Remove Participants
- Highlight the participant’s name.
- Press Remove. You can remove participants only if you initiated the conference.
- Hang up or press EndCall to end your participation in a conference.
Call Forwarding
All
- Press CFwdAll.
- Dial four-digit extension or number you want to forward to.
- Press the Accept soft key.
Voice Mail
- Press CFwdAll.
- Dial voice mail number.
- Press EndCall.
Speed Dial
- Press CFwdAll.
- Press Speed Dial button.
- Press EndCall.
Speed Dial
Program Speed Dial
- Get a dial tone.
- Press #.
- Press Speed-dial to start.
- Enter four-digit extension or number to speed dial.
- Press Speed-dial to finish.
- Hang up.
Call From Speed-Dial
- Get dial tone.
- Press Directories.
- Navigate to speed dial.
- Press select for the desired number.
Call From Local Directories
- Press Directories.
- Scroll to directory or press 4 for Local Directories.
- Enter name for search.
- Press Search.
- Scroll to number and press Dial.
Call History
View Call History
- Press Directories.
- Scroll to history list.
- Press 1 for Missed Calls.
- Press 2 for Received Calls.
- Press 3 for Placed Calls.
Call from Call History
- Press Directories.
- Navigate to number.
- Press Select.
- Press Dial.
Clear Call History
- Press Clear. Clears all history.
List of Soft Keys
Soft Key | Description |
---|---|
<< or >> | Navigates to edit characters. Use the backspace soft key to erase digits that were entered incorrectly. |
Accept | Accepts the current edits. For instance, adding an entry to your personal directory. |
Acct | Consult your administrator on the use of this soft key. |
Add | Adds an entry to the personal directory. |
Alpha | Toggles character input mode from numeric to alphanumeric. |
Answer | Answers an incoming call. |
BlndXfr | Redirects the call without allowing you to speak to the transfer recipient (known as a blind transfer). |
Callback | Notifies callers that the called line is free. |
Cancel | Cancels the last selection. |
CFwdALL | Forwards all calls. |
Clear | Clears directory history. |
Confrn | Connects callers to a Conference Call. |
DelAll | Deletes all entries in the personal directory. |
Delete | Deletes selected item. |
Dial | Dials the displayed number. |
Directories | Provides access to phone directories. |
DND | Enables and disables the Do Not Disturb feature. |
Down | Decreases the LCD screen contrast. |
Edit | Selects a number and activates the cursor for editing. |
EditDial | Selects a number and activates the cursor for editing. |
EndCall | Ends the current call. |
Exit | Exits from the current selection or screen. |
Flash | Provides hookflash functionality for three-way calling and call waiting services provided by the PSTN or Centrex service. |
GPickUp | Selectively picks up calls to a phone number that is a Member of a pickup group. |
Hold | Places an active call on hold. Resumes a held call. |
Login | Provides PIN-controlled access to restricted phone features. Contact your system administrator for additional instructions. |
Message | Dials the local voicemail system. |
Monitor | Enables the user to switch from the handset to the speaker to listen to a call hands-free. |
Monoff | Enables the user to switch from the speaker to the handset and continue talking on the call. |
more | Scrolls through additional soft key options (for example, use the more soft key to locate the Number soft key). |
Mute | Toggles muting on and off. |
NewCall | Opens a new line on the speakerphone to place a call. |
Number | Toggles character input mode from alphanumeric to numeric. |
Ok | Confirms the selection. |
Park | Forwards calls to a location from which the call can be retrieved by anyone in the system. |
PickUp | Selectively picks up calls to another extension. |
Play | Plays the ring sound sample. |
Redial | Redials the last number dialed. |
Reorder | Reorder the entries in the Personal Directory. |
Restore | Consult your system administrator on the use of this soft key. |
Resume | Returns to an active call. |
Save | Saves the last change. |
Search | Initiates a search in the local directory. |
Select | Selects the highlighted option. |
Settings | Provides access to phone settings such as display contrast, ring volume, and ring type. |
Trnsfer | Transfers the selected calls to an alternate number. |
Up | Increases the LCD screen contrast. |
URL | Enter alphanumeric characters for call forwarding. |