How to check-in and out of West Quay Offices

Check-ins are essentially logs of when our members arrive at our space and when they leave it (check-outs).

Why is check-in and check-out so important?

Check-ins serve multiple purposes; our system tracks the presence of members for a few reasons. West Quay Offices is a smart office, and we are working hard each day to make it smarter. We use technology at its fullest to give you an efficient working and living space. Devices in West Quay Offices adjust themselves to your presence. These devices include air conditioning, air purifiers, locks, coffee machines, lights, and other resources. So if we know you are at the office, we can run the devices and machines for you and for your resources.

Basically, when you check in and out:

1. We verify your membership level, especially if your membership is limited. We verify your passes, and you will be billed from the time you check in until you check out (this does not concern 24/7 membership holders).
2. We run air conditioning for you to maintain the perfect temperature in your presence.
3. If you have a visitor, we will know you are on the premises so we can let your visitor and you know. Otherwise, we may turn your visitor away by mistake.
4. We adjust lights for you.
5. We unlock doors for you.
6. If you are coming during non-business hours, we will lower our security system by your presence.
7. We update the Team Dashboard and your Team Attendance if you are a part of the team (optional).

Ways to check-in and out for members

By connecting to our WiFi

You can connect to our WiFi, and this will automatically check you in. When you leave our WiFi, you will be checked out automatically.

This method is the easiest, but it may not work fluently sometimes. Especially Apple devices may sleep and take WiFi off when they are not in use. Checking out with WiFi may have a delay; you might be extra billed if your access is on an hourly basis. Or, you might not connect to WiFi immediately. In those cases, or for peace of mind, you may want to use other methods below.

Check-in using Kiosk screen across reception

Check-in with our Passport mobile application on Kiosk

If you have our Passport mobile application installed, Open the app on your phone and get your phone close to the kiosk screen across reception. You will see a checked-in message on your phone screen and on the reception kiosk screen. This is the no-touch method with minimum interaction.

1. Open the Passport app on your phone.
2. Log in using your credentials if you aren’t currently logged in.
3. Hold your device next to the kiosk screen across from reception.

A confirmation notification pops up on the Passport app, letting you know you’ve been checked in.
Repeat the process before leaving the space to check out.

Check-in by scanning your Member

A member is someone that has an active monthly membership contract. To become a member of West Quay Offices, a person or organization needs to sign up for one of the four most common membership options; coworking membership , private offices, hybrid team membership or virtual office.  

No matter the selected membership subscription plan, a resident will be able to enjoy all West Quay Officeas perks including community and networking opportunities and have access to additional services and amenities like printing, meeting rooms, parking, whatever.

QR ID on Kiosk

We have a QR Code

that allows members to authenticate themselves on a kiosk and meeting room tablets without needing to type in a PIN

Personal Identification Number (PIN) is a set of personal numbers used to prove positive identification.

code or full login credentials.

The QR Code

allows our members to quickly check in and out on the kiosk and authenticate bookings.

For security purposes, the QR Code

refreshes every 24 hours

On the kiosk screen:

1. Tab on “Check in to workspace“,
2. Tab on “Yes, I am a Member

   A member is someone that has an active monthly membership contract. To become a member of West Quay Offices, a person or organization needs to sign up for one of the four most common membership options; coworking membership , private offices, hybrid team membership or virtual office.  

   No matter the selected membership subscription plan, a resident will be able to enjoy all West Quay Officeas perks including community and networking opportunities and have access to additional services and amenities like printing, meeting rooms, parking, whatever.

   “,
3. Scan your Member

   A member is someone that has an active monthly membership contract. To become a member of West Quay Offices, a person or organization needs to sign up for one of the four most common membership options; coworking membership , private offices, hybrid team membership or virtual office.  

   No matter the selected membership subscription plan, a resident will be able to enjoy all West Quay Officeas perks including community and networking opportunities and have access to additional services and amenities like printing, meeting rooms, parking, whatever.

   QR ID by showing towards Kiosk screen

Members can find their QR Code

in the Passport app. They can either:

• Click the three dots on the menu bar and then QR Authenticate. 
• Click the QR Code

  QR stands for Quick Response and is a type of barcode that stores information and can be read by a digital device.

   tile on the dashboard

Check-in by entering your PIN

Personal Identification Number (PIN) is a set of personal numbers used to prove positive identification.

number on Kiosk

On the kiosk screen:

1. Tab on “Check in to workspace“,
2. Tab on “Yes, I am a Member

   A member is someone that has an active monthly membership contract. To become a member of West Quay Offices, a person or organization needs to sign up for one of the four most common membership options; coworking membership , private offices, hybrid team membership or virtual office.  

   No matter the selected membership subscription plan, a resident will be able to enjoy all West Quay Officeas perks including community and networking opportunities and have access to additional services and amenities like printing, meeting rooms, parking, whatever.

   “,
3. Tap on “Yes, I want to use my PIN

   Personal Identification Number (PIN) is a set of personal numbers used to prove positive identification.

   “,
4. Enter your PIN

   Personal Identification Number (PIN) is a set of personal numbers used to prove positive identification.

If the PIN

code you entered is correct, a confirmation notification screen pops up, and you are checked in.

Repeat the process when you leave the space to check out.

If you don’t know your PIN

number, please check out this article on how to find it or visit our Members Portal account via Settings > My Account > Password.

Visitor Check-in and Check-out

Visitors can check in and out on our reception kiosk using the PIN

code or the QR Code

QR stands for Quick Response and is a type of barcode that stores information and can be read by a digital device.

they received along with their registration email notification.

1. Tap Visitor on the kiosk screen across reception.
2. Enter your PIN

   Personal Identification Number (PIN) is a set of personal numbers used to prove positive identification.

   code or hold your QR Code

   QR stands for Quick Response and is a type of barcode that stores information and can be read by a digital device.

   close to the kiosk screen’s front camera. The front camera is located in the middle of the left side of the screen.
3. Your host company or person will be notified once you check in. Please sit on bench and your host will pick you up.

A confirmation notification pops up on the kiosk screen, letting you know you’ve been checked in.

Repeat the process when you leave West Quay Offices to check out.