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Adding Visitors on the Members Portal

Updated on February 12, 2024
Visitor Management

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You can add visitors from the Members Portal with a few clicks. You simply need to click on your name in the top right corner of the page and then My Account > My Visitors. From there, you just need to fill out the details form and click Register visitor.

  • Once you register a new visitor, they pop up in the list above the registration form.
  • If you ever need to edit a visitor’s details, just remove them from the list and register them again using the relevant new details.
  • As soon as you register new visitors, they receive an email notification that includes your name, the booking’s details, and a PIN code that they can use to check themselves when they arrive at West Quay Offices. They can also use the same PIN code to access the internet during their stay.
  • When visitors check themselves in or have a Member of staff check them in on the day of their visit, you also receive an email and Passport mobile app notification letting you know they’ve arrived.

Adding Booking Attendants

Members can also add visitors as booking attendees. All you need to do is click the Add Attendee button at the bottom of the booking pop-up page and enter the attendee details before confirming your booking.

Once the booking is finalized, the attendee will receive an email notification that includes the name of their host, the booking details, and a PIN code they can use to check themselves in through the Kiosk tablet in our reception. You will also receive a notification via email and the Passport app when your attendee arrives at the location.

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